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Upwork

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
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India
1 review
0 helpful votes
Follow Dhawal J.
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Upwork is well designed and reliable portal for professionals and clients alike. I highly recommend it for secure and safe enviroment.

Date of experience: June 29, 2020
Ukraine
1 review
0 helpful votes
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Upwork have the biggest and greatest opportunity that I have. It's really changing my life and move to best future.

Date of experience: June 29, 2020
Serbia
1 review
0 helpful votes
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If you're very skilled based on something precise, it's obvious that Upwork provides you tons of opportunities where ever you live in this world. If you're not skilled or if you're not specialized in something (super star. As clients like to say it) even then you have a chance to build your remote carrier. This can take time but it is possible if you're motivated.

Date of experience: June 29, 2020
Florida
1 review
0 helpful votes
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I've worked as a freelancer for over a year with Upwork. The site provides advertising to get both clients and freelancers into the system. They provide training to the Freelancers on how to improve their business. Much of the training is free. Occasionally, they will have a trainer that is also pitching their own course that costs some money, but even those have been reasonable. Upwork is a job. When you start you need to research what works best in the community. But that research pays off. The fact that I now have clients direct inviting me to interviews shows that it pays off. Yes, there is a 20% fee for the first $500 billed, and 10% until $10,000 billed... but if you look at the value of the advertising that brought you the clients/freelancers... it is worth every penny!

Date of experience: June 29, 2020
Michigan
1 review
0 helpful votes
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Excellent Platform
June 30, 2020

I've been working on the Upwork platform for a year and a half and my business has soared. The platform is easy to use, offers many resources such as a time tracker, invoice sheets, and lifetime billing data by client. The customer service team is always polite and resourceful, and I would not have the solid clients I currently have if it wasn't for Upworks vetting process. I have attempted to find other platforms to branch out, but none of the others have the ease of use and clientele. I highly recommend this platform to other freelancers that are masters of their trade.

Date of experience: June 29, 2020
Pakistan
1 review
1 helpful vote
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Upwork is a great platform in my experience. Everything is perfect, secure, and reliable. The most important part that freelancers can get their funds in 5 days as well.

Date of experience: June 27, 2020
Pakistan
1 review
0 helpful votes
Follow Sumbal N.
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Upwork is an amazing platform. It helped me to earn a lot from my home. It's just fantastic! Thank You, Upwork!

Date of experience: June 27, 2020
MD
1 review
0 helpful votes
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Upwork is the best opportunity for online business with best practices, wide clients' data base and strong payments protection system. I am happy to recommend Upwork to all companies, agencies and freelancers.

Date of experience: June 27, 2020
Delaware
1 review
0 helpful votes
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I
June 27, 2020

Upwork is a great and respectable platform for freelancers to make really good money.

They not only cater to the clients but also respect the freelancers needs.

My favorite perk of Upwork is "UPWORK PAYMENT PROTECTION" under hourly contracts.

That means that even if your client disappears or for some reason are no funds in their card - as long as you have worked on an hourly contract upwork will cover that loss for you.

Overall a great platform to work with - great customer service and available within minutes you call - i have never waited on hold for more than a minute TOPS.

Date of experience: June 27, 2020
Jordan
1 review
0 helpful votes
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Upwork has helped me take more control of my career by enabling me to connect with clients from all around the world and giving me the chance to prove my competence through their Job Success Score algorithm.

It's not perfect and paying for connects is kind of annoying, but the benefits of the platform greatly outnumber the negatives. It's really hard to judge Upwork if you've never used it. Freelancers who find success on Upwork, love it. Upwork is just a tool, and I'm grateful for it.

Date of experience: June 26, 2020
Pakistan
1 review
0 helpful votes
Follow RAFIQ A.
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Up work platform help and provide us an opportunity to work online and so be your own boss. As a freelancer I joined Up work freelancing site in March 2019. I used my specialized skills during working on the projects of my valuable clients and so my JSS are currently 80%.

Date of experience: June 25, 2020
Pakistan
1 review
0 helpful votes
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Upwork owner are greedy for money after elance merged with. They charge freelancer for non. Thet want money mony mony and mony. Shameful policy.

Date of experience: June 25, 2020
Serbia
1 review
16 helpful votes
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I have been working as a freelancer in Upwork for about 2 years and I believe it is the greatest platform of all freelancer market places. Recently, they updated policy and it's innovative and very helpful. If you believe that you have skills in programming and are going to start your individual business as a freelancer then don't hesitate to choose Upwork as a first option. As we know, there are many market places for freelancers and almost are rusty but it is not. Totally recommend.

Date of experience: June 25, 2020
Philippines
1 review
0 helpful votes
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Bread and butter
June 26, 2020

It sent me to an entirely different and life-changing world. Without this platform, I would never understand what the term Freelancer truly means and all its glory! More power!

Date of experience: June 25, 2020
Serbia
1 review
0 helpful votes
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The best platform.
June 26, 2020

Upwork platform is for professionals only. It is provided the best customer support as well as chat with clients.

Date of experience: June 25, 2020
Egypt
1 review
1 helpful vote
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A great workspace for writers you will start at low prices but you can pick up fast and earn decently if you are dedicated

Date of experience: June 25, 2020
Nepal
1 review
0 helpful votes
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It took me some time to land my first job through UpWork but it has been worth it. The platform has really supported me in my endeavors of remote work. The support is really awesome, they listen to the feedback and help one develop professionally.

Date of experience: June 25, 2020
Indonesia
1 review
0 helpful votes
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I'm highly recommend Upwork for freelancer but you must offer a high price for you client because it feels like upwork cut everything, from buying connect, cut transfer every earning in your milestone. But this is an easy apply job

Date of experience: June 24, 2020
Spain
1 review
0 helpful votes
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I have used Upwork for almost 3 years now and I have found it to be a an excellent source of income while living in different countries. I have found interesting, challenging and also, sometimes, mundane work but always a guarantee of payment. I've had no issues and the one thing I really appreciate is that they continue to make it improvements to the platform.

Date of experience: June 24, 2020
Serbia
1 review
0 helpful votes
Follow Milos K.
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Since I started freelancing on Upwork, it was a continuous growth. I earned, I worked on exciting and challenging projects and I improved my skills range. I have tried to freelance on other platforms like Guru, Hubstaff, Freelancer, and Fiverr. Here are my reasons for the 5 stars feedback and why today I freelance ONLY on Upwork:
1. The largest number of clients and job postings (in my category-Illustration and graphic design).
2. Excellent feedback system which helps to select the best jobs and clients.
3. The best UI/UX design among marketplaces for freelancers.
4. Excellent contracting and payment system, protecting freelancers and clients both.
5. Upwork real-life meetings and events, so as webinars where you can hear a lot of interesting topics helpful for a better freelancing.

Date of experience: June 24, 2020

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States