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FreelancerReviews 20,142

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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My experience with Freelancer Support was great. They investigated what I was saying. They contacted the proper departments and came up with a solution which we were pleased with. Thank you again!

Date of experience: February 17, 2026
Canada
1 review
0 helpful votes
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I cmae onto the support chat needing help with an account issue. Margaux was my agent who is still working on the issue in the background, but has done an amazing job so far.

Thank You!

Date of experience: February 17, 2026
Pakistan
1 review
0 helpful votes
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Excellent Support from Ava
February 26, 2026

I had an issue with my card authentication, and Ava handled my concern professionally and efficiently. She carefully reviewed the details I provided and manually authenticated my card after verifying the information.

Her response was clear, helpful, and quick. I truly appreciate Ava's support and patience throughout the process.

Thank you, Ava, for resolving my issue smoothly!

Date of experience: February 17, 2026
Pakistan
1 review
0 helpful votes
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Project queries
February 26, 2026

I had a great experience with Nathalia. She was very professional, attentive, and quick to respond to all my questions. Her guidance was clear, and she made the whole process smooth and easy. I truly appreciate her help and support. Highly recommended!

Date of experience: February 16, 2026
Pakistan
1 review
0 helpful votes
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Verified Badge Boosted My Credibility
February 26, 2026

I've had a very positive experience using Freelancer.com. The platform provides great opportunities to connect with clients from around the world, and the verification process adds an extra layer of trust and professionalism.

After completing the Verified badge process, I found that clients take my profile more seriously, and it helped me stand out in competitive bids. The system is structured, secure, and constantly improving. Overall, it's a reliable marketplace for freelancers who are serious about growing their careers.

Date of experience: February 16, 2026
Panama
1 review
0 helpful votes
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Great Support Staff Experience
February 25, 2026

Russell with the verified by Freelancer staff was really helpful, cordial, and easy to understand. He helped us navigate our way to a preferred freelancer. Thanks Russell!

Date of experience: February 13, 2026
Australia
1 review
0 helpful votes
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Margaux, Freelancer Staff Member.
February 25, 2026

Margaux is another Freelancer Staff member who is prompt and professional in his role as client support. Thank you!

Date of experience: February 19, 2026
India
1 review
0 helpful votes
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Satisfying service
February 25, 2026

It was such a good experience with JESS as she was calm and very good with the service, it was my.mistake but she handled.very well

Date of experience: February 15, 2026
Tunisia
1 review
0 helpful votes
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The interview process was smooth and professional.
Barry was very clear, patient, and supportive throughout the process.
I felt comfortable and well-guided during the verification.
Thank you for the great experience.

Date of experience: February 14, 2026
California
1 review
0 helpful votes
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Verification Interview with Barry
February 23, 2026

Barry helped me get fully verified on Freelancer and made the entire process smooth and stress-free. He took his time, explained every step clearly, and answered all of my questions with patience. He's extremely professional and genuinely nice to work with. He even shared valuable tips, allowed me to share my screen, and personally guided me through a few things I couldn't find or change on my own. Highly knowledgeable and supportive, definitely a pro and highly recommended

Date of experience: February 13, 2026
GB
1 review
0 helpful votes
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I had my Freelancer Get Verified interview with Barry, and it was a great experience. He was professional, friendly, and made the process simple and comfortable. Everything was explained clearly, and the interview went smoothly.

Thank you, Barry, for your support.
Md Meheraj

Date of experience: February 14, 2026
Pakistan
1 review
0 helpful votes
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Withdrawal Issue Solved Smoothly
February 22, 2026

I had a great experience with the Freelancer support team regarding my payment withdrawal issue. They responded quickly, understood my concern, and guided me clearly through the entire process. Their communication was professional and reassuring, and they made sure the issue was fully resolved. Thanks to their assistance, I successfully received my funds. I truly appreciate their efficient and reliable support.
Especially thanks to "FLLouis" and "AVA" and all of the freelancer support team. I am very grateful to all of the members of freelancer support team.

Date of experience: February 13, 2026
Pakistan
1 review
0 helpful votes
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Greate support
February 22, 2026

I had a very positive experience with the support team. They responded quickly, explained the situation clearly, and resolved my issue professionally by processing the refund. I truly appreciate the helpful and courteous assistance.

Date of experience: February 12, 2026
Philippines
1 review
0 helpful votes
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I love margaux
February 21, 2026

I love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margaux

Date of experience: February 12, 2026
India
1 review
0 helpful votes
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Thank You for Your Guidance and Support
February 21, 2026

Dear Barry,

I hope you're doing well.

I just wanted to sincerely thank you for all your support and guidance throughout the verification process. Your advice and corrections made a real difference. Although I initially made some mistakes, you patiently guided me in the right direction and helped me understand the proper steps to secure the verified badge.

I truly appreciate your time, professionalism, and willingness to help. It means a lot to me.

Thank you once again for your support.

Date of experience: February 12, 2026
India
1 review
0 helpful votes
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@FLAva Support Review
February 21, 2026

Ava (@FLAva) provided professional support to us (@deepsniti) over freelancer's chat. They gave comprehensive suggestions on how we can place quality bids and improve our bid rankings.

Talking to them was a pleasure and quite reassuring. We wish them the best and that they have a great future ahead of them :). 5 stars!

Date of experience: February 12, 2026
Bangladesh
1 review
0 helpful votes
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I had a concern regarding a contest clarification issue, and the support team handled it professionally and promptly. JOAN carefully reviewed the situation, communicated clearly, and ensured the contest holder was informed about the authenticity of my submission.

As a Preferred Freelancer, I truly appreciate the quick response, transparency, and fairness shown in resolving the matter. The support was respectful, efficient, and very reassuring.

Thank you for maintaining professionalism and protecting original work on the platform.

- Md Sofikul Islam

Date of experience: February 12, 2026
India
1 review
0 helpful votes
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I had a very positive experience with the Freelancer.com team member. They were polite, responsive, and clearly understood the issue. The guidance provided was accurate and helped resolve the matter quickly without any confusion. Communication was smooth and professional throughout the interaction. I truly appreciate the support and would rate this as an excellent service experience.

Date of experience: February 11, 2026
Bahrain
1 review
0 helpful votes
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My experience with Verified by Freelancer was seamless, and Russell V. made the entire process incredibly smooth. He was professional, prompt, and very clear with his instructions, which made everything straightforward from start to finish.

What I appreciated most was the efficiency. There was no confusion, no delays, just quick responses and clear guidance. The verification process felt structured and well-managed, and Russell handled it with professionalism throughout.

Overall, a fast and hassle-free experience. I truly appreciate the support.

Date of experience: February 9, 2026
Sri Lanka
1 review
0 helpful votes
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I recently faced a distressing situation where a client attempted to extort extra work by threatening my 5-star reputation with a malicious 1-star review. As a professional, seeing a 100% track record tarnished unfairly was heartbreaking. However, the support I received from Freelancer.com was a testament to their commitment to protecting their community.

A special mention must go to Jake S., who was the first to recognize the client's abusive behavior and validate my professionalism. Nathalia then stepped in with great empathy to initiate the correction process. Finally, Margaux did an outstanding job by thoroughly investigating my evidence, penalizing the abusive client's account, and taking direct action to resolve the unfair rating.

While the system's automated syncing can be slow, the human element of Freelancer's support team is world-class. If you are a freelancer facing injustice, keep your evidence and trust this team. They actually listen and take action against harassment. Thank you, Jake, Nathalia, and Margaux, for standing by me!

Date of experience: February 9, 2026