Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with Freelancer Support was great. They investigated what I was saying. They contacted the proper departments and came up with a solution which we were pleased with. Thank you again!
I cmae onto the support chat needing help with an account issue. Margaux was my agent who is still working on the issue in the background, but has done an amazing job so far.
Thank You!
I had an issue with my card authentication, and Ava handled my concern professionally and efficiently. She carefully reviewed the details I provided and manually authenticated my card after verifying the information.
Her response was clear, helpful, and quick. I truly appreciate Ava's support and patience throughout the process.
Thank you, Ava, for resolving my issue smoothly!
I had a great experience with Nathalia. She was very professional, attentive, and quick to respond to all my questions. Her guidance was clear, and she made the whole process smooth and easy. I truly appreciate her help and support. Highly recommended!
I've had a very positive experience using Freelancer.com. The platform provides great opportunities to connect with clients from around the world, and the verification process adds an extra layer of trust and professionalism.
After completing the Verified badge process, I found that clients take my profile more seriously, and it helped me stand out in competitive bids. The system is structured, secure, and constantly improving. Overall, it's a reliable marketplace for freelancers who are serious about growing their careers.
Russell with the verified by Freelancer staff was really helpful, cordial, and easy to understand. He helped us navigate our way to a preferred freelancer. Thanks Russell!
Margaux is another Freelancer Staff member who is prompt and professional in his role as client support. Thank you!
It was such a good experience with JESS as she was calm and very good with the service, it was my.mistake but she handled.very well
The interview process was smooth and professional.
Barry was very clear, patient, and supportive throughout the process.
I felt comfortable and well-guided during the verification.
Thank you for the great experience.
Barry helped me get fully verified on Freelancer and made the entire process smooth and stress-free. He took his time, explained every step clearly, and answered all of my questions with patience. He's extremely professional and genuinely nice to work with. He even shared valuable tips, allowed me to share my screen, and personally guided me through a few things I couldn't find or change on my own. Highly knowledgeable and supportive, definitely a pro and highly recommended
I had my Freelancer Get Verified interview with Barry, and it was a great experience. He was professional, friendly, and made the process simple and comfortable. Everything was explained clearly, and the interview went smoothly.
Thank you, Barry, for your support.
Md Meheraj
I had a great experience with the Freelancer support team regarding my payment withdrawal issue. They responded quickly, understood my concern, and guided me clearly through the entire process. Their communication was professional and reassuring, and they made sure the issue was fully resolved. Thanks to their assistance, I successfully received my funds. I truly appreciate their efficient and reliable support.
Especially thanks to "FLLouis" and "AVA" and all of the freelancer support team. I am very grateful to all of the members of freelancer support team.
I had a very positive experience with the support team. They responded quickly, explained the situation clearly, and resolved my issue professionally by processing the refund. I truly appreciate the helpful and courteous assistance.
I love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margaux
Dear Barry,
I hope you're doing well.
I just wanted to sincerely thank you for all your support and guidance throughout the verification process. Your advice and corrections made a real difference. Although I initially made some mistakes, you patiently guided me in the right direction and helped me understand the proper steps to secure the verified badge.
I truly appreciate your time, professionalism, and willingness to help. It means a lot to me.
Thank you once again for your support.
Ava (@FLAva) provided professional support to us (@deepsniti) over freelancer's chat. They gave comprehensive suggestions on how we can place quality bids and improve our bid rankings.
Talking to them was a pleasure and quite reassuring. We wish them the best and that they have a great future ahead of them :). 5 stars!
I had a concern regarding a contest clarification issue, and the support team handled it professionally and promptly. JOAN carefully reviewed the situation, communicated clearly, and ensured the contest holder was informed about the authenticity of my submission.
As a Preferred Freelancer, I truly appreciate the quick response, transparency, and fairness shown in resolving the matter. The support was respectful, efficient, and very reassuring.
Thank you for maintaining professionalism and protecting original work on the platform.
- Md Sofikul Islam
I had a very positive experience with the Freelancer.com team member. They were polite, responsive, and clearly understood the issue. The guidance provided was accurate and helped resolve the matter quickly without any confusion. Communication was smooth and professional throughout the interaction. I truly appreciate the support and would rate this as an excellent service experience.
My experience with Verified by Freelancer was seamless, and Russell V. made the entire process incredibly smooth. He was professional, prompt, and very clear with his instructions, which made everything straightforward from start to finish.
What I appreciated most was the efficiency. There was no confusion, no delays, just quick responses and clear guidance. The verification process felt structured and well-managed, and Russell handled it with professionalism throughout.
Overall, a fast and hassle-free experience. I truly appreciate the support.
I recently faced a distressing situation where a client attempted to extort extra work by threatening my 5-star reputation with a malicious 1-star review. As a professional, seeing a 100% track record tarnished unfairly was heartbreaking. However, the support I received from Freelancer.com was a testament to their commitment to protecting their community.
A special mention must go to Jake S., who was the first to recognize the client's abusive behavior and validate my professionalism. Nathalia then stepped in with great empathy to initiate the correction process. Finally, Margaux did an outstanding job by thoroughly investigating my evidence, penalizing the abusive client's account, and taking direct action to resolve the unfair rating.
While the system's automated syncing can be slow, the human element of Freelancer's support team is world-class. If you are a freelancer facing injustice, keep your evidence and trust this team. They actually listen and take action against harassment. Thank you, Jake, Nathalia, and Margaux, for standing by me!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account