UPSReviews 2,219

Paid for 2nd day air to send masks to my sister. Got package back today after 6 weeks. Never delivered to my sister. Delivered to a ups store and did not notify my sister. Refuse to send back unless I pay to ship again. UPS store blames ups and UPS blames UPS store. This is not about the money. It is about what it represents. Their poor business practices and lack of awareness of environment. They throw blame around but never take responsibility for dropping the ball. Everyone needs to know that they are only concerned with themselves not the customer. The second package I sent 2nd day air to my other sister with masks took 8 days. Again everyone and everything else was to blame.

My wife and I are finishing up the process of moving and have been ordering quite a few items from amazon to complete our home. Now, we understand that it depends on what the shipper chooses to use to send our packages, however we have had explicit difficulties with UPS and how they deliver our packages. For the past 2 weeks we have not received packages that have been shipped with UPS. Instead they have told us that they were not able to deliver and dropped the packages off at a store that holds packages for UPS. The issue with this is that, my wife works from home and has not heard one knock from the UPS driver. When it all started we were given a note that told us where the FIRST package was dropped off. Since then they have not even attempted to drop anything off at our home. I went to the store where they were holding the packages and not only did the ladies there receive the first package that was supposed to come, but they received 3 others that we had ordered to our home as well. They have not tried to communicate with is at all despite our attempts to let them call us if they think they are in the wrong place. I have put mine and my wife's personal phone numbers on the door for them to use if they had questions or concerns. Not only have they disregarded them but they seem to have deliberately skipped over our address to deliver to the drop off store almost 2 miles from our home. What makes this even more frustrating is that their customer service is non existent and there aren't any people in their customer service line at all, so we can't ask questions or make requests, we are at the mercy of this driver. If you have the choice I genuinely and sincerely recommend Fedex and even USPS as alternatives. They won't make you walk 2 miles to a drop off point just to get one 2 to 3 prong outlet adapters.

I have a inclosed front porch and they leave the packages out in the rain instead of putting on porch out of the weather. They need to reduce there lazy worthless drivers and hire real workers!

I'm shaking. Thats how angry I am. I've been looking for these people since 9am yesterday. Its 9pm the following day and still no package. I'm sick of feeling anxious because they're saying its on its way and then not getting my package. I'm sick of the lies this website is telling me. I'm sick of the anxiety the wait is giving me. I've been tracking the driver ALL DAY. He was circling my house ALL DAY. Came into my complex, DROVE PASSED MY HOUSE and I never seen him again. This company is a joke. I really hate UPS. I will never order anything online ever in life again if UPS has to deliver it. You guys really need to do something because this is not right you are going to lose so many clientele. In fact I REALLY hope you do. If I can give this company ZERO stars I would. I H. A. T. E UPS.

Overall Service Lousy, I order online through Amazon and others at least three times a week if it gets delivered UPS I never know what I'm gonna get last week a package game I have pictures looks like it was dragged 10 miles, This week ordered two new tires for my trailer shipped from the same company said it was going to be delivered Monday now UPS says one will come today (Friday) one will come next week absolutely terrible service. How is it that it gets shipped by one company at the same time and gets delivered days later than it supposed to and two separate shipments.

My package was delivered to the wrong door after my neighbor has a sign up saying that only packages for that apt number can be delivered there. They didn't care, they threw it on the porch of the neighbor and signed it off and now my package is stolen. I've tried to file a claim and call UPS and nothing. Y'all are the worst and I now don't want to order anything because I'm scared it's going to come UPS. Amazon, FedEx and everyone else delivers to the right door, they just don't care!

I recently bought tv that was shipped through them. By the time i got my tv the box had stabed holes and slash marks. Pulled tv out and tv screen was solid bubble. They were nice to re pick up next day and covered charge to re send to seller but it came back and boy box was more holes then it left. It left today and i didnt do one damage to my package but ups says they owe seller not me. Why did i pay shippingedge were cracked..

Over charged buy the ups store told if I didn't buy insurance thier only responsible for 100 Dollars And the shipping charge! Oh and guess what the insurance is the same amount as the shipping fee.
5 days to leave Nj. 12 days to ship to Wisconsin!
Ups took a big $#*! as a company when the went public! They started hiring anyone off the street one time I gave the driver a postal check he lost it or spent it they called me up said that I was responsible to replace it. Good thing I kept the copy of the check. You know the driver cashed it!
So ups sucks never going to use them again!