UPSReviews 2,219

I have been waiting for a package since the middle of April. I finally received my tracking number and my package was out for delivery. Friday 05/22 - I received an email that the driver attempted to make the delivery but the address was incorrect! No, it was not and it was on the email they sent me so I know it was correct. I called to complain and told the c/s agent the same thing, so I filed a complaint. 05/26 was the next delivery date. I received another email that the package was undelivered due to no one being home for a signature. Wrong again, as I was home since I am having to work from home! Nothing was left at my door during the 2 "attempts". I filed another complaint and have not heard back from UPS. Now it is up to me do track my package down at the Post Office since they transferred it there with no tracking number or slip they supposedly left at my door. WORST DELIVERY SERVICE EVER.

I don't even think I need to explain myself. Just look at the pictures and know that they love pulling random stuff out their asssses.

Package arrived at the UPS warehouse 6 days ago in AM. It was expected to be delivered the same day. Then it was postponed for 3 days in a row until status shows "out on delivery" 3 days later

Went back to warehouse and since then sitting there with no indication to know when this will be delivered.

In the last few days, I called 3 times (spending about 45 min each times) to get someone on the phone. First they said it will be delivered on the day I called. Today I've been told it's unloaded from the truck and back in the warehouse. I wanted to complain but the person said there's nothing she can do.

Now I understand during a pandemic that it is difficult to guarantee something. But then, don't tell me you can... I needed to send a check to our realtor for the house we just made an offer on. It was in a different part of the state, about an hour and 15 minutes drive. Our realtor asked us to overnight it since we were down there the day before. I went into UPS and the gentleman said yes, they could overnight it and charged me $46.98 to do so. I asked if he knew what time of day it would arrive so I could let the recipient know. He said because of the pandemic, he wasn't sure what time it would get there the next day. He never said it may not make it until next week! If he had, they would have lost business, because we would have driven back down and given it to our realtor. Unfortunately, it was a holiday week-end, so our envelope did not get there until Tuesday when we originally sent it on a Friday. After our realtor let us know that she had received it on Tuesday instead of Saturday, I called the store where I initially sent it from. The gentleman said he would put in a "guarantee service refund", but that UPS had suspended it's "guarantee service" as of 3/24/20 because of the pandemic. Something I was never told when I sent the envelope! Later that day, I received an email from UPS saying they could not guarantee their service as of 3/24/20 and they would not refund the money. If you need to over night something... DON'T SEND IT UPS! I can guarantee it won't get there when you need it to!

Item bought on Amazon, May 9,2020, delivery expected Saturday 16 and signature was required.

Failed to deliver on Saturday. I'm ok with that. Next Monday was a holiday, it's Canada. Tuesday 19 driver tried delivering in the morning and I wasn't there then no success but that's ok again as Infonotice said next day and it's all good.

Next day, 20, driver didn't even try. Weird. Thursday, May 21 driver made a vicious decision: He supposedly went to my address at the morning again, 11:38am, and did two contradictory things:

1) officially "delivered" my laptop with a signature from someone called "ADL" that is not me or nobody else that I know.

2) delivered an Infonotice written "1460 Queen", an Access Point at Vina Pharmacy.

Isn't a felony to sign documents as if you were somebody else that don't even know you? Look what Amazon says on my order:

"Delivered 21 May
Package was handed *TO RESIDENT* Signed by: ADL"

Let me tell you something. ADL is your driver. What kind of slur is this anyway? You're "ADL", not me.

Replacement is out of stock, so now I may be waiting until JULY because UPS driver was having a good time with his own creativity.

Oh, also this: Michael George, UPS Customer Care Representative said on May 21,2020, 5:28 pm: "Our records show that your package has been delivered to an address other [etc.]. Can you please confirm if you have received your package?"

I said NO, and that it was not at "1460 Queen" either. Michael then became a monk practising his silence duties I think.

Please, Amazon, stop feeding this monster called UPS - THE UPSCAM.

So much for caring for the customer! I dropped off a package with UPS on the 20th at 10am. Paid for two-day air - $117 as opposed to $44 regular delivery. My receipt says delivery on 5/22 by 9pm. Tracking shows delivery date 5/26. Call UPS. Their response was 'too bad, too sad... call the store', which I did. Store call UPS for a refund for the extra on the two-day delivery. Again UPS's response n 'too bad, too sad'. I will not receive a refund. Amazing that UPS like others are craving for business during this time, and once you paid your money, 'too bad, too sad'. UPS does not have to deliver and they will not refund your monies. Too bad I checked the rating afterward. 1.64.

So I ordered two packages, paid extra for them to come in two days. Estimated delivery time was from 9 am to 1pm. Tracked driver for hours in a neighborhood not too far from me. Prior to that though, he was literally within walking distance from my address. Then I received notice that UPS changed my delivery date from Friday to Tuesday. I am beyond upset. If it's not an involuntary delivery date change the packages dont show up until 9 to 10pm. But fedex and usps comes before 5. I so hate UPS.

I sent a care package to my mom a couple states over. I paid $76 to overnight because she needed it asap. They told me it would take two days because one of them was Sunday, which was odd. I thought they delivered every day.

Anyway, long story short the driver decided to interpret the address we gave as belonging to an apartment instead of a house, and that put the package on hold. I tried clearing it up a couple of times. A month later the package comes back to me because they wouldn't fix the problem they themselves created.

Top it off, they aren't offering refunds, so I'll taking my dollar votes elsewhere. I wish I'd checked their reviews first. They've clearly been going downhill for some time.

I understand covid has caused but in the middle of to end of April when everything was shutdown I was receiving packages in about 4 days now near the end of may its taking 2 weeks for same package and the thing about it everyday they keep extending the day I am suppose to get package you track it it will say Thursday may 21 then may 21 it will say may 22 one even went as far out as may 26 i will no longer use ups faster and better to use post office