UPSReviews 2,219

Worst company ever! I live in Canada and order a lot worldwide. Recent orders:
1) Package coming from the EU, on the tracker they said Thursday, so I asked to work from home so I can be present during the delivery. Because apparently they started to leave the package to the doorstep ONLY since Covid... yeah... right... good excuse...
So I was waiting, at 9AM the tracker said, out for delivery... then at 5 pm it changed to the next day... Furious I called, I had a very nice lady (the only time) and I asked her to NOT leave the package on the doorstep, which she replied that the delivery man needs to leave a note to reprogram the delivery and change the address (if necessary). I said ok and thanked her (I also ask to leave an official complaint), the next day I received a message while I was at work, saying that my package was delivered... It was a 3.400$ equipment left on my door step outside where anybody could see it. When I came home, no package... Thank God a nice neighbour took my package to protect it. This is outrageous and using the Covid as an excuse to leave package on the doorstep... this is what this company do for years!
2) Other experience with a 4.700$ computer, they changed the delivery date, I called them to not let it on the front door, and the woman on the phone was acting a little bit like an a**hole (sorry) saying that it's not possible (blah blah blah) and that I should had left a note on my door (which was not possible, too late) and said that I should have known that... Like this is normal...
Anyway, I'll try to avoid this company as much as possible, even if I need to pay more and wait longer!

I never leave reviews but I have to say something, if I could leave no stars I would. This is the worse shipping company ever. Everytime I order something and it comes ups I know there will be a problem and in this I'm never disappointed. The latest problem is that I ordered a very important package and online they said it was out for delivery I was happy so I stayed home to make sure I didn't miss the delivery as I know they like leaving those "sorry we missed you" stickers instead of just leaving the package like say Amazon. Anyway never came, the next day same thing I stayed home no package next day same thing its been 5 days now and no one can tell me why they won't deliver my order they just keep saying it's "out for delivery"I hate UPS with every fiber of my body. Please if you ship things don't use UPS use anything but them they are horrible.

UPS just Sucks Overall. I'm sure everyone would give them a Negative Rating if possible. With their unearned 1 star reviews. The reason of the title above is that I'm one of the "Unfortunate Customers" that did not receive their package that was supposed to be delivered between 1pm & 5pm. Then got switched to 9pm. After 9:30pm and no package, got an update it will be delivered the next business day between 1pm & 5pm which will probably be moved to 9pm again. Looking at the follow my package map, the driver was less than 5 miles away from my home. But it showed the driver backtracking to places they been. WTH?!? UPS has gone waaaaay downhill. The last package delivered last week was soaked, forged my signature and dropped by the end of my driveway...

This is my first time ever really dealing with UPS and I can full heatedly say that I would rate them -5 stars if it were possible. The customer service is horrible, they have delayed my package three times already (when the tracking map even shows it in my neighborhood) and it still hasn't gotten here yet, their tracking page has been malfunctioning for the last few days, and this afternoon the tracking map stopped working. I wish Amazon had given me a choice of who I shipped with. I hope UPS gets taken off Amazon's shipper list.

Delivery driver delivered my patio set, that cost over 300, to my neighbors. We dont get along with that neighbor. Ups refused to go get my patio set, because the driver said he delivered it to the right address. We have security cameras. We sent the video to Amazon and ups. Then we ordered a ladder. Twice and twice they lied about why it was returned. We are suing ups. We have proof they did not come to our house and phone records showing that we did not call, until after the both ladders were returned. Literally, UPS does not care about customers and now i wonder if ups employees are steeling packages, that i never received in the past. The even refused to help. When Amazon did a 3 way call with them.

I'm done. I've been buying and selling online for decades now and again and and again and again UPS is a fail. In every regard they fall grossly short of their whole mission. Customer service is an absolute joke. The post office or even dmv has far better. Packages are routinely lost, delayed, or simply held up somewhere without explanation. Tracking is almost useless and highly inconsistent. Now we have this UPS INNOVATIONS nonsense. Don't even get me started. Beyond a joke. Zero accountability form this company. I will be going out of my way to never purchase another item shipped by UPS again. I'm done.

So I bought some things from the USA and once my package arrived I was supper happy with my purchases and got a phone call from UPS saying that I owed 29 dollars so I gave the guy my information on the phone and he said my next package would arrive tomorrow which it did but then two weeks later I received a letter in the mail stating that I owed them money when I ALREADY had my packages. So I messaged the company trying to find out how I could pay them online since I feel like it's more safe if you do it right on the site and they informed me that they don't take payments on the site but I would have to call and pay by credit card and not debit. WELL! I paid for my items by debit and don't have a credit card so I don't know how they expect me to pay for my items. And I am not old enough to write out checks. So I decided I wouldn't pay there fee.

Then another few month pass and I get another letter in the mail. So I try to call again with my mother's card. And I could hear yelling in the background now tell me that this isn't a scam.

Customer service sucks. And so does the company never using it again.

I understand that COVID-19 is having a negative effect on deliveries being late but it shouldn't be an excuse for tracking issues, UPS not knowing where the packages are. UPS picked up my packages from the provider a month ago and delivered them to a sorting centre to be sorted and delivered. UPS has no info on the tracking numbers and the virtual assistant is saying they were never picked up and to contact the shipper. Well duh, I did that first! Shipper says UPS picked it up one day after it was shipped. Total lack of acceptance by UPS that they screwed up! Future orders will not be made if it's UPS delivering.

Horrible people to talk too. Said it was Telus that was the problem when it was on their side of the fence. Not impressed at all. Won't even leave my dam package at my door. Said they tried twice with no notification on the door. Let alone nothing showing on my camera system to say they were actually at my house, as it tells me right on my phone when someone is in my yard let alone at my door. Poor service. Wish Telus would switch to an actual good delivery company. Ups! Is the worst. Three hours on the phone just to call Telus and have to call ups back. Will not recommend using them.

UPS is crap! I do not know how to express more my frustration, just a few days they lost a package, they marked as delivered, I had to file a claim and have the sender ship me another item. Today I have been waiting the entire day for a package that was scheduled for delivery and it never showed up, now they change the delivery for tomorrow. Am I supposed to spent another day waiting for a package that might not show up? I hope they go down, there is not consumer protection anymore, $#*! franchise company.