UPSReviews 2,219

I recently shipped a package internationally from Reno NV to Canada the package made it as far as Sacramento CA and then vanished into thin air well it didn't really vanish it was just plain stolen and now the only recourse I have is to file a claim and for anyone who has ever had to file a claim with UPS before we'll you know what a nightmare/waste of time that is. It's too bad UPS just doesn't give a $#*! about the rampant theft that occurs throughout their company. I know that I will never ship anything through them ever again. UPS=useless pieces of $#*!

I have cold food products and business related products that are time sensitive for personal use and my business coming to my house. I paid for the quickest delivery from venders and instead the UPS driver decided to claim my house isn't a valid address and wouldn't come down my side road and deliver said products to my house. I have FedEx, DHL, Amazon, USPS that have no issues delivering to my front step. I'm always having items shipped to my address almost daily. UPS drivers are extremely lazy. Now I'm having to wait extra time losing money from a important client and I have food that's supposed to be cold probably sitting in a truck going bad because some a$$hat didn't wanna take an extra 5 minutes to come down my street to deliver my stuff.

I paid $$ to enter an exhibition in PA. My painting was accepted into the juried show, I package it up and shipped it via UPS as requested by the gallery, in plenty of time for the exhibit date. Today my painting was returned to me. It never made it to the gallery. Somehow, they got my home address mixed up with the address of the gallery and sent my package back to me. I'll never use them again. From now on it's Fed-X.

Dear UPS Headquarters,

I'm applauded at the poor customer service in Cleveland (University Circle).
The UPS store is at ******* Mayfeld Rd Cleveland, Ohio *******, Store #2697. My name is Lee Carr, and I entered this location around 1130 am to send tires to a family member. There are no signs posted about a return policy, none posted on the walls or under the counter, to inform customers of the rules and policies of the company.
I paid seventy-seven dollars cash ($77.00) and an additional ($1150.00) on a credit card to send my tires to a family. I returned home and found my receipt was faded, and I could not see a tracking number or any of the vital information (i.e., tracking number)
Upon returning to the store, I requested my money back as I had changed my mind about sending the tires (I did not trust William #*******). William needed to be more informed and have more knowledge to help me or reassure me that my item would be reaching its destination.
William and I got into a heated verbal fight over returning my funds.

The problem is this; the store has no signs about a return, exchange, or refund policy, none posted on the walls or under the counter in front of the register. No signs are posted on the doors leading into the establishment or on walls behind the register.

You only get notified on the receipt after paying for an item return policy. How is this fair? It could be better company practice. Right now, my credit card is tied up with this transaction. William is refusing to return my seventy-seven dollars (cash).

I request a full refund as I have my tires. They were never shipped, both in cash and on my credit card.

All UPS stores should have signs posted on the door, by the register, and on walls behind the register. The store employees should state that there are no returns or exchanges before accepting payment.

Horrible carrier. I prefer FedEx anyday. UPS old dirty broke down trucks, they cannot fulfill there obligations. I will avoid them at all cost. UPS sucks.

Bought these from Amazon with 2 day shipping.
It got delayed after somehow getting diverted from 30 miles north of me in Brownwood to El Paso in West Texas. Finally came in today after about a week, which is disappointing but oh well, and I open the package and this is what I find. Half of my order can not be used thanks to ups crushing all of the threads on it. At least i have a second one to use...

Dumbass delivery drivers need to go back to school and learn how to read. If I could give 0 stars I would. I'd rather deal with FedEx instead, at least their drivers deliver to the correct address. You cannot talk to customer service! They have VERY poor service and should be shut down

Called "customer service 4 times to find out about my package location and excessive fees! They claimed the tracking number I gave them was wrong yet I searched it and it showed up as in transit! Tried to ask for a supervisor and 2 times they just put me on hold and never came back!

The virtual assistant is worthless, I need to figure out where my $1000 package is and no one can help me.

Let me remind you. You are a shipping service and you're complete and total business model of responsibility is to deliver packages. Somehow you can't seem to get it through your thick head. Your company does not do this successfully. Consistently 99% of the time attempts to use your service is an absolute joke and failure. Tracking numbers don't work. Customer service is completely stupid and clueless telling me in my business personnel to go across town to pick up packages at access centers only to find out the access center says they don't have any recollection or any information pertaining to that. Guess we lost your package, absolutely ridiculous that you are still in operation. It's disgusting that people even consider you to be a valid company and absolute scam and the only positive thing out of it is my customers who receive FedEx packages. Simply also receive a letter included in the box to indicate the reason why you received a FedEx package is because of our negative experience with UPS do not use. Just give up UPS. You're a joke.

This is honestly one of the worst delivery companies out there. It's unbelievable how bad a company can be, it's absolutely remarkable. Not on one occasion have I had a bad experience, but every time I have a package delivered by them; I have to go see a doctor because my blood pressure sky rockets. What a horrible company. Forget customer service, I have never dealt with pure robots in my life. FORGET CUSTOMER SERVICE, you have none when dealing with UPS

A package was send via ups shipped to a FedEx location n error. I spent all day trying to get the
Shipping add changed/re-routed to a UPSIT WAS location. Each conversation with UPS customer service provided conflicting details to get delivery iof my package. My last conversation with UPS arraangement was made that driver would return package ito the longwood office for pickup. I.went to counter provided ID was told driver wasn't there yet. The clerk stated that there was a problem Shipping address did not match. I told her don't live at Shipping address which is FedEx. She took the package to the back of the warehouse and refused to allow delivery. Asked for a mansger none available. No common sense a mare technicality. I wasted a whole day ⁶lost pay.up.

I'm back...1Z17W02R*******005.it was send on 3/5/2023 until today 3/16/2023 My family has NO received it...my name is Maria E. Scrimshaw *******078. Pay almost $94.00 NOBODY has a clear answer...DO NOT use UPS

My parcel has been in the country for 2 weeks still have got it
They were quick enough to get my get the gst.

UPS has stooped to a new low. I've spent over two hours on the phone talking to bots, and being transferred from department to department trying to get my account reactivated after they billed a $4.44 cent late fees months after I paid a bill in 2022. Took them months to asses this fee. I didn't even know about it! The last customer service person lied, and then refused to transfer me to her supervisor. Unbelievable!

UPS treats its business customers TERRIBLY! RUN! USE FEDEX OR ANY OTHER PLATFORM. The only good thing about UPS are the drivers. THEY'RE AWESOME. Everything else STINKS!

Why my review?
1. Useless at supply chain management
2. Useless at supply chain tracking.
3. Useless at supply chain logistics.
4. Antiquated processes and systems.
5. Lack of accountability across the organization and to its shareholders.
6. Second rate USPS company that deserves to be taken over or go under!

UPS is the only company that leaves my packages outside. I have a big sign that says packages inside and it doesn't take any longer just open the door and put the package in SMH. One time they left my cell phone on the curb.

They have one job, deliver package to right address and they can't even do that.
And you can't even talk to a real person when you call