UoozeeReviews 213

This is the absolute worst company I have ever dealt with! The quality of the clothing is so bad I wouldn't give it away. If you decide to return something, you can forget getting a refund. You must pay the customs fees and the return shipping and you will get the runaround for months. There's no phone number to talk to anyone and the only communication is through email. They are a scam so please please don't waste your money.

I ordered an item that looked beautiful on the company's website, but what I received looks nothing like the pictures. The quality is absolutely terrible — cheap materials, poor workmanship, and completely different from what was advertised.
When I contacted customer service, they tried to make me pay for the return shipping even though it was their mistake. That's completely unfair and deceptive. If a customer receives something different from what was shown online, the company should take responsibility.
It's honestly disappointing. I'm starting to believe this company takes advantage of foreign customers who can't easily return items. Now I understand why there are so many negative reviews — this is clearly a pattern.
I would not recommend ordering from this website unless you want to waste your money and deal with poor customer service.

I've been trying to get a refund from this company for over three months for merchandise I never received—$136 worth. The tracking number shows the package was returned to Jamaica, NY, yet the company claims my address was incomplete and the item was "destroyed." That makes no sense if it was returned to them. Now they're asking me to pay an additional $65 to resend the item, even though they already received it. I've asked repeatedly for a refund, and they continue to refuse. This is incredibly frustrating and feels dishonest. I paid for a product I never received, and instead of resolving the issue, they're demanding more money. I would not recommend doing business with this company. Their customer service is unresponsive, and their handling of this situation has been unacceptable.

100% scam. Do not purchase from this site. The website is Australian but comes from China. Fighting for a refund but not getting one!

It is impossible to return an item. I sent 6 emails and was totally ignored. Did not have a return address. Beware of this inconsiderate company!

I ordered a dress and the shipping company left the order in the lobby while he had my address with the apartment. I reached out for a refund and this is the email I received. I'm just glad I ordered just one item to see how the ordering experience will be. Not ordering from them again

Dear Customer,
We are very sorry to hear that you have not received the package. According to the logistics records, the package has been successfully delivered, and under company policy, we can't offer a full refund or free reshipment in this situation.

Hope for getting your understanding. If you have already checked with your family/neighbors and the local postoffice and still have not found the package, it may have been stolen bysomeone else. We attach great importance to your shopping experience.

If you still need this order, would you be willing to pay a $12 shipping fee? We will over the majority of the remaining cost and resend the order to you. We hope you can understand our position and consider accepting the plan for reshipment.

Unsatisfied with my clothing purchase, I decided to return for a refund or exchange. I was given a choice of a small refund or 15% off next purchase. However, although I opted for the 15% off my next purchase, they process a $6 refund of the $26.99 that I originally paid for the item. Even though the picture of the item was pleasing, the quality of the item is unsatisfactory. I will not make future purchases from Uoozee.
Order Details:
Total Amount: $58.33
Product Amount: $47.96
Tip: $2.40
Shipping Cost: $6.99
Contact Name:
Order ID: *******
Order time: 2024-07-18 08:00:26
Shipment Status: All Delivered
Payment Status: Partially refunded
Payment method: PayPal - $58.33

I command a bag and payed on the 10th of july.
I heard nothing about the item!
I still waiting for an answer or to receive the bag!

Uoozee is SHEIN! The items came in SHEIN packaging. The quality of the items are a dead giveaway. Their prices on Uoozee is more expensive. If you find something on this site...it can be purchased a SHEIN for less!@

After dealing with Uoozee, I was given the run around when my package ordered on 27/5/24 had not been delivered. I complained to uoozee and found that they also use the company names above which is so confusing to deal with. Anyway, my order they said, had an attempt of delivery on 26/6/24 but they were unsuccessful. What a load of B.S. I'm always home with my dog who barks to let me know that someone has entered the property. Today (20/7/24)
I received a package delivered by Aramax but what was inside was NOT what I ordered. It was a dreadful Cape thing that was more like a dress of some kind. Uoozee had the cheek to tell me that I had requested to pick up the package from the courier. Again, it's B.S. Do yourselves a favour, don't use these companies who are China based and very suspicious. The quality of goods are poor and really look cheap. Buy in Australia and support Aussies!

It's always iffy to purchase clothes online. So if you want to use this website, you need to make sure that you will keep the items. I tried to return two items and the service agent said she would credit me a nominal amount of money from an $80 purchase and I could gladly keep the items and give them away to someone who would like them. If you read their return policy it says the customer can return items but you are responible for shipping back to China which, as the agent said, "is very expensive".

There are so many other online retailers who gladly accept returns at the company's cost, not yours. Shein is one excellent example. And their clothes are similarly priced as Uoozee's.

I will not be doing business with Uoozee again.

Horrible clothing. Not arrived as described in photos. Can't get refund from this company. Refuses to send shipping return label. Can't find their address.

I am deeply disappointed that my order was not delivered, and I am equally dismayed that I have not received a refund for the amount I paid.

I ordered in April, and the company did not inform me that the order would not be delivered until June 11th. This is unacceptable.

I lost almost 200 euros.

Bought this beautiful looking creme dress from Uooze when it arrived i was a total disaster. The dress i received was white and smelled and was nothing like i order, the fabric was so cheap. The dress was horrible. Below are pictures of what in ordered and what i received.

This company is not worth giving your money. They have shady business practices. I bought a pair of pants and it doesn't fit and they refuse to send the return address so I can return it. I reached out the following day after I receiving the item. I paid over $50 and they wrote back offering me $5. I refused and request their address to return it. They are yet to respond...Do not buy from them unless you want to give them your money.

They knowingly ship wrong item hoping you will keep it because they don't pay return shipment. They try to force customer to keep something they did not order because customer has to pay shipping. Sending it back will cost more than the item that was purchased. This company is a scam, I don't recommend anyone to purchase anything from this company

I purchased a dress in a medium size. The dress arrived 3 or 4 times larger that my size. I wrote them an email requesting a refund. They wanted for me to pay shipping for their mistake and then started bargaining with me the amount of the refund. When on to tell me they had spent too much money shipping my goods. Still I have not received a refund or a shipping label even when they know they are responsible.
See attached pictures of emails and dress.
Don't buy from them

This is a scam company. Shipping takes forever and you'll find items that you wouldn't wear. A blouse with raw edges, only the sides were stitched together. The synthetic fabric so stiff there are discolored crisp edges where the blouse was folded in the plastic bag it arrived in. Pants were too short and looked nothing like the website advertised. I immediately began the process to return the order. It took several emails asking Customer service for the address to make a return and finally I had a response. Customer service at Uoozee makes you realize you're working with a scam company. They offered me 18$ to avoid the hassle and expense of returning the order to China. Nowhere on their website do they note that you have to pay shipping costs to China for returns. I've read other comments where Uoozee offered more money to write a positive review. I'm so mad at myself for falling for cheap clothes from a scam online company. This is a company stealing from customers.

Loved all the designs, details, so comfortable & enjoyed wearing it everytime!..