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The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.
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The price for a hotel in Paris is incredibly low! I also checked out reviews on Trustpilot and read the bad ones first. Most of the complaints had to do with people not being to book a weekend. Seems like a no-brainer to me. Don't book a weekend. You're still getting a fantastick deal. One woman was complainng about ONLY being able to book a 4 star and not a 5 star hotel. Oh, waaaaaaa. I checked out the hotel in question online and it was jawdroppingly beautiful. Other disgruntled people didn't like the hotel selection (Best Western, far from a 5 star hotel) but customer service seemed to jump on any problems and fix them. That's the most important thing. We're looking forward to GOING TO PARIS!
The price I could not pass up hopefully the booking will be smooth and we get a wonderful hotel
I removed 1 star because we had a bit of a misunderstanding at first.
Their customer service helped me a lot sorting out the misunderstanding with the hotel reservation.
I didn't make the trip yet but it seems that everything is sorted for now.
My experience will be decisive regarding a possible extra star.
Cost. Great value and to a place that has been on my bucket list for a long time.
Hotel room reservation for within 2 years time is excellent.
Crazy low rates... worth $166 just to find out how in the world you can do this!
It's my first time and I thought it was such a great deal…I can't wait…. To book for my trip…
Refereed by cousin to pick a nice trip. This is an an amazing opportunity
Value and its cheaper for a 4 star hotel. Will see where you'll book me
Price and location! Where I always wanted to go. Gonna be fun!
I have only paid so far hard to rate. When I travel will be the test of value.
Good deal
Reliable company
Hoping for good vacation
Answer: Hi Mohamed. Thank you for your inquiry. For our legacy Saver deal, you are only allowed the same destination once per year so this means one room as booking more than one is considered a group travel violation, due to the nature of these specially discounted deals. We, however, recommend waiting for our membership service to launch in the next 30 days instead as it won't have this limitation and you will have as much flexibility as you need. You can get early access and be waitlisted here: www.unsold.com
Answer: Hi Tara, Thank you for reaching out and expressing interest in working with us. We don't currently have any vacancies but feel free to check in every now and then in case we do. You may reach out to [email protected]. Stay well and safe. Unsold Management
Answer: Hi Lo, Thank you for your feedback. The last customer that you saw that booked for Whister is FROM Squamish as that is how our system works - it shows the Destination the customer purchased and the Town/City where the Customer is located. Squamish is where the customer lives that booked the Whistler deal. During Covid, we are seeing an increasing amount of people do "StayCations" which makes perfect sense given the beauty of Whistler while at the same time being able to follow socially distance guidelines. Unsold offers a Booking Guarantee - if you are not completely satisfied with the hotels or location, we will refund you 100%, Please let us know if you need further assistance. Our 24/7 Customer Care Team will be happy to assist you further over at https://unsold.com/contact-us.
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