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The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.
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Price
Nice deal.
Great destination and obviously the price, unbelievable. Thankyou so much
I just went to book my dates and they are not available! Not happy Jan!
Easy to use. Great deal and hotels all look amazing
I have one booking for here and was wanting 2 other friends to join us
As we need a holiday, husband works 24/7. And to get him to have a holiday we have to go away..
That is a great price we always wanted to see Hawaii
Haven't tried them before, but happy to give them a go
Hi Luke,
Thank you for your valuable feedback. We apologize on the confusion as the Port Douglas as the offer doesn't not include kids- it just for 2 adults, however, we will definitely refund your money. If any other questions or concerns, you can contact our Unsold Customer Care team 24 / 7 https://unsold.com/contact-us
Good
The advertising looked like we could get a great hotel at a great location for a great price.
Answer: Hi Mohamed. Thank you for your inquiry. For our legacy Saver deal, you are only allowed the same destination once per year so this means one room as booking more than one is considered a group travel violation, due to the nature of these specially discounted deals. We, however, recommend waiting for our membership service to launch in the next 30 days instead as it won't have this limitation and you will have as much flexibility as you need. You can get early access and be waitlisted here: www.unsold.com
Answer: Hi Tara, Thank you for reaching out and expressing interest in working with us. We don't currently have any vacancies but feel free to check in every now and then in case we do. You may reach out to [email protected]. Stay well and safe. Unsold Management
Answer: Hi Lo, Thank you for your feedback. The last customer that you saw that booked for Whister is FROM Squamish as that is how our system works - it shows the Destination the customer purchased and the Town/City where the Customer is located. Squamish is where the customer lives that booked the Whistler deal. During Covid, we are seeing an increasing amount of people do "StayCations" which makes perfect sense given the beauty of Whistler while at the same time being able to follow socially distance guidelines. Unsold offers a Booking Guarantee - if you are not completely satisfied with the hotels or location, we will refund you 100%, Please let us know if you need further assistance. Our 24/7 Customer Care Team will be happy to assist you further over at https://unsold.com/contact-us.
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Hi Carolyn,
Thank you for your valuable feedback. Please contact our Unsold Customer Care team 24 / 7 https://unsold.com/contact-us so can look into your reservation issue.