United AirlinesReviews 153

Great service at boarding gate Denver. Allowed elderly and others who need more time to board early. Had wheel chair available.

If I could drop zero stars, I would. Customer service people have zero customer service skills, they are rude, the management is even more rude than the CS, they will change flight times on you with no notification and then blame you for not knowing. They will admittedly send flights out early without all passengers to make everyone else happy because they would prefer to deal with a single unhappy customer if it makes everyone else happy on the flight. I'm supposed to be in California right now holding my son and instead I will be sitting in this dump all night long until he's in bed. Why? So united Airlines can make a plane full of people happy at my expense.

Do not fly with this airline, do not fly with this airline, DO NOT FLY WITH THIS AIRLINE!

Flights keep changing booked a few months in advance had to pay more to keep same date. Plus paid for upgrade seat and didn't get the seat I paid for. They suck never flying with united airlines again.

After the gate agents failed to make me pay for a personal cross body bag which I wore across my chest, they then had no choice but to issue me a boarding passes for both my 5 years old daughter and I. As we both boarded and seated in our designated seats, the gate agent approached us and info me that I was drunk and cannot fly. The agent then, escorted us off the flight which shocked everyone on board. I was not drunk and did not cause any disruptions to the flight! The actions of the agents at the ticketing counter to the gate agents were United against Asian minority thinking that we are least likely to file complains! I am adding a picture of the cross body bag as evidence! Avoid United Airline at all cost if possible!

My flight from Denver to Atlanta left 30 minutes late. The air conditioner control was broken and the plane was freezing. Staff said sorry, but nothing they can do. No charging ports in United Airlines waiting area in Denver nor on the plane itself. Waited over 45 minutes in Atlanta for bags to arrive in baggage claim.​

If I am able to give United a zero star, I would. I flew on United Jul 12th, flight suppose to leave at 7pm, they claimed they left at 7:30pm but sat on the runway for over an hour. It did not truly take off until past 8:30pm, so they lied about taking off. In addition, the flight was the most uncomfortable flight ever, there was no wifi, there as no snacks left by the time they got to my aisle, and the guy next to me kept putting his leg next to mine because it was so tight. I felt like I was being sexual harassed. Other airlines like Delta and Alaska Air lets you take a carry on without charge, not United, they give you the worst kind of flight and charges you every penny they can. I called to complain but they did nothing for me, not the greatest customer service. If you can fly other airline, that would be better than United!

The worst company ever! Disgusting behavior and such a horrible way to treat human being! Feeling sorry for dr Doa and his family.

I have never experienced such bad performance from an airline company the way i did with UA- flights that are cancelled over and over again leading to loss of precious family vacation time, cancelled flights on the way back home (still not there!) leading to loss of work days, zero communication with costumer service, no help, spending so much extra money due to UA lack of ability to provide us with the flight that we payed good money for and now have to spend more... I would not recommend ANYBODY to fly with UA, EVER

They don't hire enough customer service and staff. It has taken me over 3 days so far in the process of trying to retrieve my luggage. They canceled a flight so I could not get to my connecting flight. However they sent my luggage to the country where I was to get the connection to my final destination. Customer service gave me wrong information twice regarding my luggage. It takes hours to get in touch with customer service. In one attempt it was literally seven hours. When you finally do they give you the wrong information…. This happened multiple times. They sent me on a full on scavenger hunt in order to get my luggage. And I still haven't gotten it. United must be held accountable for there negligence. I have spent hours of time energy on trying to locate my luggage. When I went back to the airport as I was incorrectly instructed the air port was operating like a third world countries. Very few staff member and not well trained.

Booked flights 8 months ago. Constant flight changes. No help at all. Had to spend a whole day of vacation.just trying to contact them. Basically I hope they go out of business, they should fire everyone involved in customer service, but then again it appears they don't have anyone in their customer service dept so should be easy.

It has come to my attention after booking a flight with united back in Feb that this airline has issues with people of race I am Hispanic with a mixed race child was give a bulk head seat on my original flight that was canceled the next day was assigned economy seats after paying for economy plus seats called airline told them we needed the bill head seating due to travel with infant n needed a bassinet was told they could do it so I moved my flight to 4 days later then my original plans the night before flight departure they changed my seating plan without notification agian I can only assume due to a Hispanic n child with a recognizable black last name they felt it was ok to treat us this way buyer beware this is a very discriminating airline if you have to fly with them make sure your name is not recognized as black or Hispanic if it is they will put you at the back of the plane no matter how long in advance you book your flight and should you have an infant beware they will put u in a middle seat with an infant to disrupt people on either side no regard for passengers at all united is anything but united do not fly with these people they are racist and have no regaled for parents traveling with infant children

During the round trip from US to Spain flighsts most of the staff members didn't care. My headphone was not working. One of the staff member told me he will fix it. In 8 hours of flight he didn't do it I asked one lady air hostage to replace it. She told me they don't have any spare headphones." sorry for inconvenience" that was her answer.I never got new headphone or broken was not fixed.
For entire round trip in business class we were served the vegetarian food, I won't give it to my dog or a cat.
I requested for non veg instead, they say. " sorry we don't have " That was the answer I got. I will never travel if I don't have to in United again.

United uses chase for there credit card beware of any deals heres my story im posting every were that uses chase for there credit card Had chase united credit card im disabled low income would never spend more than i got check email u can now spend over a hundred and pay no apr if paid by time giving i bought 4 hundred dollars went to get my monthly payment there offer would not work i called chase the guy read the offer they sent me and said offers may change it was 4 days after i got the offer i watched the news and they said some banks were in trouble and now instead of making zero interest if paid by there date now because my income limit they can go from breaking even or some one like me by the time im able to pay the items off they might get 3 to 4 times what i would have paid by using there offer i live by chase bank and also us bank Im going there and telling any one that will listen that card ur about to use it comes from chase and ask them is what ur going to buy worth 2,34 times it worth because they scamed me they can l do it to you they r scaming the disabled how low can u go

Horrible airline. My 10:40AM flight was delayed "10 or 20 minutes" for a "minor mechanical issue"... two hours later, we were told that they were flying in a new plane rather than fixing hours. Then the second plane was delayed for *another* mechanical issue. It was delayed again and again and has been pushed back to 6:45PM, and even the ticketing agents are saying that they doubt it'll show up anytime today.

United staff are rude! The personnel assigned to check my boarding pass immediately tagged y carry-on as check-in without my permission.
When I get in the plane majority of the airplane compartment are empty. There are bigger carry-ons that what I have and they let them carry it with them. United need to train their staff to better assess carryon laugage with their policy and ensure that they are treating customers equally regardless of their color, race, or ethnicity. United needs to hire staff who are professional. I feel that my situation was being assess unfairly.

I wish I could give 0 stars. Every United flight i've had in the last 12 months has been either delayed or cancelled. No other airline has given me this much trouble or this many issues. They are always having issues other airlines don't seem to have. I've had better experiences with Spirit, Frontier, and Allegiant Airlines, which are considered "budget" airlines. United is neither budget nor quality. Not to mention they owe unpaid wages to my spouse—that's another topic. Why do I continue to book with United? I travel for work and sometimes the most direct flight is with United. However, they've been given too many chances. I boycott this airline that continues to ruin my trips with their "issues." Do better.

About 90% of the time I fly United there are always last minute "technical delays." The plane can be at the gate for hours and only when we've all boarded, door is closed, then they realize there's some tech issues. It's really frustrating that their consistent issues are at the expense of the passenger.

Last, the majority of service received is typically rude, standoffish, and uncaring. Any business employee treating customers like many of United employees do would be terminated.

Being captive under poor conditions is not appropriate.

Asian and European airlines do it right, not United.