United AirlinesReviews 153

As I left the United States, the service desk attendant Stacy stoutamyer was extremely difficult to make the process go smooth. She was uninformed about the flight status and Covid requirements at the same time she tried to switch our flight. It was very stressful and I did not appreciate the disrespect and attitude she delivered. It would be appreciated if the service desk was informed about this, as it delayed our travels while she called 5 different people and the supervisor whom told us everything we told her already.

United Airlines Makes Kids Cry

Yep. You heard that right. Flight 6260 from Wichita to Houston, September 8,2021.

My family and I were sitting in rows eight and seven.

Up comes this father with his four year old son. "You're in our seats."

"Are you sure?" I compared our boarding passes. United Airlines had printed our boarding passes with the same seat numbers (8a and 8b). Well, I didn't move. And United Airlines kicked the man and his four year old son off the plane.

Then the man's four year old son began crying. That's when you know the stinky stuff has hit the fan.

United only let the man and his son back on when I pointed out two open seats nearby. All that wouldn't have been so bad except we'd all had our original flights canceled by United Airlines the day before and had to spend an extra night in Wichita.

Pure pandemonium. And lots of $$$ we couldn't afford.

I asked about compensation but no one listened to me. Missed a whole day of work and wasted another day traveling. At the connecting flight, no wheelchair assist came for my handicapped mother, and I was scolded by a United rep. For not having left my mother on the plane.

What was I supposed to do? Leave my mother on the plane and go to my connecting flight?

Negative, Ghostrider.

Wheel chair assist should be there when the handicapped person gets off. This is the last time I'll fly with United if I can help it. Delta was a lot nicer. United needs to get their act together.

Have been traveling at least once a month for years and this is by far the worst airline experience I've ever had. When I originally booked first class I was shown that I was booking lay-flat seats, the same I came in on my United as I arrived to Newark from Miami. When I checked in I saw that they are regular business seats (slightly larger than economy), somehow there was a change that I wasn't informed about. Although I was group 1 and first class I had to put my bags in economy further back as the ones above our seats were taken. Upon arriving my tray is simply taped shut with an "inoperative" sticker and is non existent so I'm unable to drink or eat anything (in first class). My wife had a purse that she brought on her lap on the trip from Miami but now on the return flight was told it too had to be stowed away. We asked the flight attendant who told us we had to put it away where we should put it and she told us she didn't know but that we couldn't keep it with us during take off and that we had to go find a place… so once again had to go put it away in economy but by now even further back. There is no TV monitor nor entertainment of any kind and although there are USB and electrical outlets to charge, none of them are functioning. I did book a 9PM flight but I'm shocked at how rude the flight attendant was especially considering it is first class. Will definitely be disputing, worst airline experience I've ever had. Gave them an extra $15 to get wifi in flight just so that I could spend the next 3 hours finding every possible website to review them.

On their website, it says "basic economic" ticket is allowed one personal item, but didn't specify the size of it. I called their customer service, the lady told me NO personal item is allowed at all. I said I just checked website, she said either I trust her or trust website information, it's up to me. So I called another number, a man answered the phone. At first, he said no personal item allowed. After I told him on the website it says ONE personal item is allowed, I just wanted to know what is considered as personal item and the size of it. Then he said, the personal item is a purse. I said purse has small and large, what size is allowed? Then he said a no larger than Laptop computer size. Before I said ask another question, he HANG UP on me!

I will never fly with United Airline AGAIN! Never! Wondering this kind of customer service, how long this company can survive?

NEVER book a flight with United Airlines unless you are planning to forfeit your money. United Airlines will make your reservation, accept your full payment in advance, cancel your flight and then issue you a voucher that is not redeemable for a refund. Once United Airlines has your money, they consider it their money, regardless of whether they provide the travel services for which you paid or not. They are a fraudulent, unethical business concern. PUT THEM OUT OF BUSINESS! With their customer hostile business policies and practices, THEY HAVE NO BUSINESS BEING IN BUSINESS! Travel with United Airlines at your own risk.

I have for 2 days tried Customer service as their employee gave me wrong information so I had to spend 291 dollars for new flights. I have been on hold for 2 hours and 47 minutes and then I realized that Im loosing money. I have travelled for 25 years all over the world bye far worst airline. Friendly advice stay away from them.

Absolutely crazy and terrible customer service. We booked a flight from FLL to IAH to NRT both ways in April 2021. In July we found out we were moving to Denver for a job opportunity. Hoping to cancel the FLL to IAH leg and just catch the flight in Houston, I reached out to United to find out the cost of this... 1900$ per person! TO FLY LESS! They could've easily resold our FLL to IAH seats and I wouldve happily paid a change fee, but to rebook us for another 2k per person is a SCAM and robbery.
What was supposed to be a dream valentines day vacation absolutely trashed by a terrible airline and the most uncharismatic customer service.

Unlike American Airlines, it appears that United intentionally makes it virtually impossible to use your flight credits from 2020. Their app is often glitchy and is inconsistent in how you can book flights with your credits. If you call their customer service line, you wait more than 60 min and then are given the obvious run around. Their goal: make it so confusing, difficult and frustrating so you just give up. From a goodwill standpoint, they have none; even for their top-status members. Tip: book your flight with another airline.

Here's the big difference flying basic economy at United vs Delta w/o a bag/carry on. With Delta, you can check in at home, even w/o a bag/carry on. The advantage is you can arrive a little later or get there when boarding.

For no good reason, United makes you check in at the air port if flying w/o bags. Of course they use the guise that they want to be sure that you are not flying w/o a carry on. This means that you have to have completed your check-in process before boarding starts and if not then you will not be getting on the flight. They are both competitively priced but one trusts you more, gives you more flexibility and time and can manage the basic economy flyer more appropriately and that would be Delta.

Dustin *******@mci airport was the WORST experience I've ever had with a company. We had a group of 12 (8 in 1st class, 4 in coach), mostly women. He was a jerk from us as soon as we got to the gate. Very rude to the women ND standoffs. Keep in mind this was at 3 pm and most people had 1 drink. The guys had 2 beers "NOONE had more than 2 drinks" we shrugged it off and got on the plane... there was then an issue with a non related guest in the wrong seat " this had nothing to do with our group". They came down from the gate and that person moved. "Dustin" then told the pilots not to serve our group alcohol and came to me as the "group leader" and told me we would not be served.
Total a**dou$che

It is good airlines service under domestic airlines. I hope there service will be very good after covid

The worst airline ever is the united airline customer service. Even If this airline was free, never take it. I've never seen such bad customer service like that before. They're lazy, disrespectful, careless, and so so very rude! They nearly made my daughter miss her flight even though we arrived over 2 hours early. They made not only us, but many people around us wait in line multiple times and open their bags to throw things out. Not only that, but after telling us our bag was good to go, as we were on our way to the plane, they told us our handbag will not fit and we were forced to leave the whole bag behind. If I could've canceled the whole trip to wait for another airline I would have. Worst experience. Never again.

My family and I love to travel and we book several trips each year. Unfortunately, due to the 2020 Covid19 pandemic, many of our trips were cancelled that were completely out of our control. I've booked several airlines for our trips (Delta, American Airlines, United Airlines and JetBlue). All of the airlines initially wanted to issue only a flight credit. I had to speak to a few representatives and write a letter to receive a REFUND from Delta and JetBlue. American Airlines had a "refund request" form on their website which I filled out. It was very simple and convenient and they approved of my refund request after a few days (no need to speak to an agent).

United, on the other hand, refused to budge on giving us our flight refund. United Airlines boast on their ability and capability of being the top airline, but I beg to differ. Given my experience during this pandemic with 4 airlines, I can say confidently that United Airlines ranks at the bottom of my airline experience. I will NOT be purchasing flights from United from here on out. Additionally, I will inform my friends and family of their horrible service. They are taking advantage of hard working families who has been heavily impacted financially due to the pandemic by withholding their money and denying a refund.

There are so many angry clients that there is a Facebook page called "Complaints against United Airlines". You can read the complaints and issues there from other clients as well.

DO NOT BE FOOLED by this airline boasting they are the top in airline service.
I am very disappointed by United's lack of ethics, morals and understanding of the impacts the current pandemic has on travel.

Save yourself the money, energy and peace by avoiding United Airlines!

We have flight schedule from Chicago to San Francisco and San Francisco to Seattle. Chi to SF was delayed for 3,5 hours, because electronic in airline was not working good, so they 2 times restart the aircraft. Jesus!. So we arrived same time as departure San Francisco to Seattle. Whey wouldn't wait on us 10 minutes. But tha worst here that waiting customer service line time was 2 hours. All people tired, angry was standing and waiting until slowly worker will understand what happens. Now we have new flight in 8 hours later. And that flight will be delay for 2 more hours. So I spent all my day in airplane airport because of United workers and delayed

Our flight from Oklahoma City to Houston for a connecting flight to Cabo San Lucas, Mexico, was delayed due to weather. We arrived at the gate in Houston as it was loading. UA rep at gate told us since we were late they reassigned our First Class seats. We fly FC because of bad knees (replacement surgery scheduled 5/1) As we walk past our FC seats they're occupied by two UA pilots. We go back to economy and spent 5 to 10 minutes as they shuffled passengers around because other flights were late. But for some reason they couldn't re-locate the two pilots. We saw seats in the exit row (which has more leg room) but were told we couldn't sit there because it was an "upgrade". I'm waiting on response from UA after filing my complaint.

The head stewardess and the UA rep at the Houston A/P were more thoughtful and sympathetic, but I'm most concerned about the consideration UA provides for this experience.

So our flight was delayed leaving Richmond. United rep tells us we won't make our connection in Chicago to KC at 10am. She puts on an American flight at 5 pm! Gee. Thanks. We get to Chicago in time for the first flight race to the gate to have the United rep tell us they sold our seats. Gee. Thanks. But they'll get us on another flight to KC before 5 pm. They send us to the other side of the airport and when we get to the American desk the rep tells us the paperwork they gave us is useless. We can't get on the flight. They tell us to go back to United on the other side of the airport. We called United instead. We waited on hold for two hours! In the meantime we missed one flight to KC and were about to miss another when they finally got the mess straight. Oh, one more thing, the United rep told us on the phone that our travel agent had refunded some money to American and that that was the problem. Two things, we didn't book via a travel agent and we never booked anything via American, United moved us to American when they thought (thought) we wouldn't make our connection in Chicago. Final straw. When the United rep had us on hold for two hours, she came on the phone at one point and asked us to pay for the ticket again! What? Only United could be this bad. We couldn't make this up if we wanted to. Awful. Final, final straw... United doesn't give drinks. They give shot glasses full of warm soda or water. Not on American. Never again United.