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The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
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I ordered a flag but shipping service (UPS) did not complete delivery. I called customer service and a replacement was shipped and delivery was successful.
I ordered 4 - 8'x12' Super Knitted Polyester Flags - they are top quality material and designed perfectly. The ordering process was easy, and the shipping was faster than expected. The packaging is well done, and the follow up service asking if I had received my order, was a nice touch. I will certainly be ordering again, as we rotate our flags often to keep them in top notch appearance.
The service was very good, when I got the flags they looked very good.
Good selection and info on the material differences. Shipping was no issue. Would buy again.
We ordered these flags for our neighborhood and they look great!
You guys are excellent at the shipping. Fast convient very good experience. I am a repeat customer because of you're service
The family was very appreciative and satisfied with the flag holder.
Your selection was outstanding, and the quality has always been top notch.
I ordered a solar light with flag & pole. The kit. The pole was too skinny for the solar light attachment therefore I purchased a pole at ACE. The plastic holder for the pole to sit within was not very solid so I replaced it also. I was almost going to send it back however I had invested too much into trying to get a proper fit for the flag which the original pole you sent was way too thin diameter anyway. Not satisfied with my original purchase that's for sure. My husband passed away in April of this year & I wanted to fly this flag with light set up for our to be 62 wedded anniversary in Aug. In regard's of his Military Service. I did it but it was'nt quite as easy as I thought it would be.
Placed an order for an American flag & two SC flags. The American flag delivered promptly. The SC flags got lost in the mail (by tracking). With one quick call, answered by a pleasant representative, my flags were re-shipped and arrived quickly. Thanks for well made American flags and for a great service!
Easy to use web site. They have about any Country flag you could ever want. Ordering and shipping went smoothly.
Delivered Quick, great quality. Hung it up in my classroom for myself and my students
They are very friendly and helpful. They knew exactly what i needed to order.
Flag was well made and just like I wanted! I will order from them again.
Was looking for flag hooks made in USA, They had them. Website easy to use.
Very easy to order, looked good, came quickly exactly as described.
Very easy to select and place my order. Order was received promptly and in good order! Very pleased with the quality as well. All around great easy experience. Thank you!
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

