United States Flag Store

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of United States Flag Store

United States Flag Store

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate United States Flag Store?
grey stargrey stargrey stargrey stargrey star

United States Flag Store Reviews Summary

The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
601
value
362
shipping
361
returns
16
quality
3,124
This company responds to reviews on average within 2 days

Instant Feedback

48,584 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Courtney W.
Unfollow Courtney W.
Share Review
Report Review

Thanks
September 12, 2025

I ordered a flag but shipping service (UPS) did not complete delivery. I called customer service and a replacement was shipped and delivery was successful.

Date of experience: September 2, 2025
Georgia
1 review
0 helpful votes
Follow Ricky R.
Unfollow Ricky R.
Share Review
Report Review

Flag Order Review
September 12, 2025

I ordered 4 - 8'x12' Super Knitted Polyester Flags - they are top quality material and designed perfectly. The ordering process was easy, and the shipping was faster than expected. The packaging is well done, and the follow up service asking if I had received my order, was a nice touch. I will certainly be ordering again, as we rotate our flags often to keep them in top notch appearance.

Date of experience: September 2, 2025
Kansas
1 review
0 helpful votes
Follow Vincent N.
Unfollow Vincent N.
Share Review
Report Review

Awesome
September 12, 2025

The service was very good, when I got the flags they looked very good.

Date of experience: September 1, 2025
Florida
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

OK
September 11, 2025

Long time shipping otherwise good experience! I'm not going to type 50 characters.

Date of experience: September 1, 2025
Georgia
1 review
0 helpful votes
Follow Dustin H.
Unfollow Dustin H.
Share Review
Report Review

Great Affordable Flag
September 11, 2025

Good selection and info on the material differences. Shipping was no issue. Would buy again.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
Follow Sharon J.
Unfollow Sharon J.
Share Review
Report Review

Received order in great shape
September 11, 2025

We ordered these flags for our neighborhood and they look great!

Date of experience: July 30, 2025
Minnesota
1 review
0 helpful votes
Follow Kristine B.
Unfollow Kristine B.
Share Review
Report Review

Service service service
September 11, 2025

You guys are excellent at the shipping. Fast convient very good experience. I am a repeat customer because of you're service

Date of experience: September 1, 2025
Pennsylvania
1 review
0 helpful votes
Follow Mike S.
Unfollow Mike S.
Share Review
Report Review

Gift for a Veteran's Family
September 11, 2025

The family was very appreciative and satisfied with the flag holder.

Date of experience: July 2, 2025
New York
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Your selection was outstanding, and the quality has always been top notch.

Date of experience: July 14, 2025
Montana
1 review
2 helpful votes
Follow Carol P.
Unfollow Carol P.
Share Review
Report Review

A bad experience
September 11, 2025

I ordered a solar light with flag & pole. The kit. The pole was too skinny for the solar light attachment therefore I purchased a pole at ACE. The plastic holder for the pole to sit within was not very solid so I replaced it also. I was almost going to send it back however I had invested too much into trying to get a proper fit for the flag which the original pole you sent was way too thin diameter anyway. Not satisfied with my original purchase that's for sure. My husband passed away in April of this year & I wanted to fly this flag with light set up for our to be 62 wedded anniversary in Aug. In regard's of his Military Service. I did it but it was'nt quite as easy as I thought it would be.

Date of experience: July 24, 2025
New York
1 review
0 helpful votes
Follow Carol L.
Unfollow Carol L.
Share Review
Report Review

Beautiful standard
September 11, 2025

Just what was wanted. The grips for the flag are a great idea.

Date of experience: September 1, 2025
South Carolina
1 review
0 helpful votes
Follow Diana H.
Unfollow Diana H.
Share Review
Report Review

Great Service
September 11, 2025

Placed an order for an American flag & two SC flags. The American flag delivered promptly. The SC flags got lost in the mail (by tracking). With one quick call, answered by a pleasant representative, my flags were re-shipped and arrived quickly. Thanks for well made American flags and for a great service!

Date of experience: September 1, 2025
Wisconsin
1 review
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Share Review
Report Review

Countries I appreciate.
September 11, 2025

Easy to use web site. They have about any Country flag you could ever want. Ordering and shipping went smoothly.

Date of experience: September 1, 2025
Illinois
1 review
0 helpful votes
Follow Emma D.
Unfollow Emma D.
Share Review
Report Review

Great Flag
September 11, 2025

Delivered Quick, great quality. Hung it up in my classroom for myself and my students

Date of experience: September 1, 2025
Rhode Island
1 review
0 helpful votes
Follow JEANNE D.
Unfollow JEANNE D.
Share Review
Report Review

Excellent service
September 11, 2025

They are very friendly and helpful. They knew exactly what i needed to order.

Date of experience: July 16, 2025
Texas
1 review
0 helpful votes
Follow Cari B.
Unfollow Cari B.
Share Review
Report Review

Beautiful flag
September 11, 2025

Flag was well made and just like I wanted! I will order from them again.

Date of experience: September 1, 2025
Indiana
1 review
0 helpful votes
Follow JonnyMacUSA M.
Unfollow JonnyMacUSA M.
Share Review
Report Review

Made in USA
September 11, 2025

Was looking for flag hooks made in USA, They had them. Website easy to use.

Date of experience: July 12, 2025
Montana
1 review
0 helpful votes
Follow Terry M.
Unfollow Terry M.
Share Review
Report Review

Great product!
September 11, 2025

Quality material, bright colors. Flag is exactly as described

Date of experience: September 1, 2025
North Carolina
1 review
0 helpful votes
Follow Ronald M.
Unfollow Ronald M.
Share Review
Report Review

Very easy to order, looked good, came quickly exactly as described.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Small American flags
September 11, 2025

Very easy to select and place my order. Order was received promptly and in good order! Very pleased with the quality as well. All around great easy experience. Thank you!

Date of experience: July 1, 2025

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.


united-states-flag.com
Founded in 2001
New Stanton,, PA, United States
+37
See all photos