Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have a flag flying all the time. I. have a light on the pole. Only take it down to replace the torn ones.
Therefore I use a lot of flags.
I purchased a LED US flag to add to our Christmas decorations and it was amazing. Exceeded expectations because for such an affordable price I didn't think it would be that impressive but I was wrong. The flag was super bright, we used it on the side of our fence and paired with white icicle lights. Together they lit the whole side up and filled in a space we had struggled with in previous years. While shopping for the flag I also purchased two of the LED bunting items as well, we plan on using the flag and the buntings for 4th of July.
We wanted another specific flagpole that we had previously purchased but it was out of stock. They kept the order open for us until it was restocked and delivered it to us as soon as they were able.
Ordering was a breeze - so I ordered two! They were delivered with no issues and both are beautiful!
One is proudly flying on our house and the other is folded and safely put away...
Other than it took quite a while to receive (3 or 4 weeks), it was worth the wait. A heavy-duty Flag that I am sure will long outlast the Flags I've bought in the past.
Order was received in a timely manner. They appear to be very well made, but we haven't hung one out yet, as we just received the order.
The web-site was difficult to navigate. We only ordered 12 flags and received them in a timely fashion.
But when we inspected the flags they were not printed straight. We all want the stars and strips to wave on the pole. Straight form the package the star on half the flags we received were printed on a downward slop. The first star was 1/2" form the top the last star in the row was an 1" from the top. The strips sloped too.
6 of the flags were totally unsellable. We will not order again!
The Delaware State flag I bought was the same as always. One sided and very fade prone. I've replaced the flag every other year for many years and it is troublesome to say the least.
The site functioned very well to display the cemetery style flags I was interested in. Ordering was straightforward and delivery was well tracked. I am pleased with the product delivered for a very important family event.
I ordered a 13-star "Betsy Ross" flag that our Veterans Coalition planned to fly in the Veterans Memorial Park this year to celebrate America250 because the flag was on sale at the time and was constructed of nylon, which would make it perfect to leave out in the elements. When the flag arrived, I unpackaged it and noticed that the union/canton was badly off centered. I sent a photo to them saying I was surprised QA let such a flag get out to be sold. The response has been very slow but I was finally informed that a refund was in the works, without stating when that refund could be expected.
This is the second time we ordered from this company, and both times the items were as described. Prices are reasonable too. They are packed well and delivered quickly.
Ordered a pack of the very small American flags. They came in a very timely manner and were of good quality. Just what I was looking for.
My old flag was in shreds from Colorado weather and wind. This new one is beautiful, seems sturdy and very well priced. Proud to display in front of my house! 3' x 5'
Easy to order and reasonable pricing. Flag looks great outside the garage and colors holding steady so far through some pretty heavy wind and rains.
I ordered two different flags and was careful to ensure that I clicked on grommeted flags. One arrived with grommets and the other didn't. CS said that one wasn't available with grommets when I followed up with them but I think there is a small website problem where it provides options but defaults to what they carry. If the flag was not available with grommets, grommets should not appear as an option.
The website is easy to navigate and easy to order from. The flag I have now is lighted and has been up for 18 months and I am going to order another one soon and save it for a backup. When I get the new one I will hang it and the 250 year flag below it.
The Alberta flags and Canada lapel pins arrived as promised and in excellent condition. I mailed them to my daughter and her husband who are living in Canada this year. I am confident that they will display and wear them with pride.
The order to delivery time was unreasonably long. I ended up having to buy a different flag, believing that it had been either lost or mis-delivered..
I ordered 2. I received one quickly and was told the other was back ordered. I received the second one a couple of weeks later.
Needed a wreath hanger for our son's military headstone, and this fit perfectly. Shipping was quick, price was fair, and it seems to be a quality product. Thank you!
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account