Saw something of theirs via an ad and spontaneously ordered a gift for a friend. A couple weeks later Unique Vintage contacted me to let me know the order had been delayed because the shipment had been damaged, when they expected to have the new order shipped, and offering to cancel if that was a problem. Since the gift was time sensitive I decided to cancel. They responded immediately with a full refund and then an offer code for 15% off my next order. I have never shopped Unique Vintage before but I also have never received such prompt and considerate customer service. Pretty sure I've never had a company reach out to ME about delayed shipping! This was a impulse buy but now I'll for sure be returning to shop at Unique Vintage. A company that truly cares is nearly impossible to find these days; their cute inventory is the cherry on top!

A family member of mine passed away yesterday morning and a s it turns out I have no black or dark clothing suitable to wear to a funeral. I'm a US size 26 and I don't live in or near a major city and I have a very particular sense of style so online is my only option of ever buying clothes really. I was able to find a lovely dress and offer rushed shipping, hoping it would arrive in time.
That was a mistake.
I got an email notifying me of tracking only a few hours after ordering and discovered the dress would be arriving a day late. I called the customer service line as soon as I was able and was quickly on the line with a representative named Alex. I explained to her my situation and, even though I knew it was unlikely, I ask if the shipping could be amended or if I could cancel and reorder. She was very kind and incredibly helpful and was able to get me faster shipping on my dress. She even followed up the next day after it was delivered to make sure it got to me, which was very sweet of her.
I'm grateful to Alex and the whole Unique Vintage team for being so helpful!

Oh. My. God.
Okay so here's the thing - their sizing can indeed be a little off, but the plus size ones always are for me anyway. But the customer service is excellent. I placed my first order with them last week and got it in two days, only to find out I didn't fit the size of one of the items. When I started the make a return, they give you INSTANT refund on the website if you just want to swap it out for something else! Which I did, and received the replacement again in 2 days. Phenomenal.

What happened this morning was I meant to order $112 worth of clothing in monthly payments. I accidentally paid for the whole thing and immediately started to panic. I got on instant chat with Maura Cardona and she INSTANTLY canceled it and explained how could immediately replace the order with the monthly payments. It was so fast and easy that I probably didn't spend more than 5 minutes stressing. And at 845 in the morning? That was awesome.

I love this website. Period.

I decided to try this company after much indecision. The clothes aren't "cheap" so I was very leery. I should have gone with my gut and all the reviews saying how terrible customer service is. I bought 2 items, at $176, and the one item, a skirt, never came with the top it was suppose too. I returned both items, due to the skirt having no top and 2 buttons on the other were missing or lose. I went through their process of getting the return label and dropped off to FedEx myself. FedEx SHOWED me it was returned, yet Unique is saying I have to work with FedEx because they have no record. Right. They have been nothing but rude and unhelpful sending snippy emails even when I show proof I have spoken to FedEx. DO NOT TRUST THEM! And as a side note... the 2 things that actually did come in... DEFINITELY NOT WORTH $176.00, but I would have kept and sold at a yard sale to at least get SOMETHING back!

I couldn't be more thrilled with the customer service at UV. I made ordered the dream dress I've wanted for months. I somehow entered my email address incorrect when I placed my order. I contacted customer service and Maura helped me fixed the mistake. When I got the dress it was too small. Again customer service to the rescue! Maura again took care of helping me get the return label to the correct email and helped make the exchange seamlessly. KUDOS to you Maura and UV all together! The girl gets her dream dress <3

I bought a dress from this site and I have no complaints. The dress looks exactly like the picture and fit true to size. The shipping was fast and I received my order in a little over a week. I've gotten so many compliments and I feel like a Disney princess. If you read the dress descriptions they let you know if it runs big or small and if the material has any stretch so you can make a better informed purchase. I would give this site a try despite some of these bad reviews, the dresses are too pretty to pass up

Noch nie habe ich mit einer Firma so schlechte Erfahrungen gemacht, wie mit Unique Vintage.
Am 20. Jan. 2019 bestellt hieß es zunächst, die Lieferung erfolge innerhalb von 10-20 Tagen, zudem hieß es, ab einem Wert von 150 Euor müsse kein Versand gezahlt werden. Trotz einer Bestellung von 170 euro musste ich 15,50 Euro Versand bezahlen. Zudem hieß es auf einmal, die Hose sei nicht Lieferbar und alles werde zusammen versandt.
Meine Bitte, die Bestellung zu stornieren, da ich das Kleid für einen besonderen Anlass benötigt hätte, wurde nicht angenommen.
Heute, den 16.04.2019 - nahezu drei Monate später ist das Paket angekommen. Hierauf musste ich noch Zollsteuer von 67 Euro bezahlen - darauf hat mich keiner hingewiesen und ich habe keinerlei Hinweis auf der Website gefunden.
Diese Firma ist für mich absolut unten durch, dies werde ich auch an meine Bekannten weiter geben.
Regina Hegele

I ordered a beautiful 1940's style red strapless dress for a special occasion. It was on final sale. It said it came with a bolero. I received it and it did not have the bolero. I called Unique Vintage. They didn't seem to apologetic. And they found out they no longer had the bolero or any bolero in any size. I checked after I spoke with them and they are still selling this set! They did not offer me a coupon for the hassle or anything to maybe make this experience a little easier to deal with. They sent me a shipping label and said within a week I'd have my money back. I really would expect more from a company, especially since now I have to hurry and find another formal dress before I can even get my money back in order for a new dress to show up on time. This was my first time ordering and my last.