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Unique Vintage

unique-vintage.com
vintage & retro, casual, evening & party, formal womenAge 19-25, 26-45
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From the business

Looking for vintage-inspired pieces for your special event or any day? Fall in love with great options from UniqueVintage.com. FREE SHIPPING over $150.


unique-vintage.com
+1 800-721-6589
USA
Founded in 2000
Clothing item from Unique VintageFashion apparel by Unique VintageMerchandise from Unique Vintage clothing lineUnique Vintage fashion product

Business Highlights

General

Year Founded: 2000
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $150 and for the first order

Returns

Return Policy: not free
Return Instructions: products must be unworn, unwashed, new condition with all original tags attached for a full refund or exchange.
Return Cost: $8 fee

Sustainability

Recycling Program: Partnered with ThredUp

Product

Style: vintage & retro, casual, evening & party, formal
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 800-721-6589
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Amazon Pay, Google Pay, PayPal, Apple Pay
Buy Now Pay Later: Affirm, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten

How would you rate Unique Vintage?
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Unique Vintage Reviews Summary

Unique Vintage has a rating of 2.9 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Unique Vintage most frequently mention credit card, return policy and final sale. Unique Vintage ranks 4th among Vintage Clothing sites.

service
58
value
55
shipping
56
returns
50
quality
53
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We monitor reviews for authenticity

Washington
1 review
6 helpful votes
Follow Shae F.
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Total scam
October 19, 2016

What the site lists:

- Classic Nude Sheer Black Backseam Pantyhose
- Thigh High Sheer Nude with Backseam & Cuban Heel Stockings

What the site doesn't tell you: their stockings are all leg Avenue brand severely marked up. So instead of paying $4 -$5/pair you're paying $12 - $15/pair

I specifically came to this site for vintage stockings. If I wanted leg Avenue stockings I could have purchased them on amazon with my prime membership and not paid over $25 in express shipping.

I don't even have the words to express how incredibly disappointed and upset I was when the package arrived. Such a sham.

"Vintage hosery" my foot... you do realize that for those of us who live and dress this lifestyle leg Avenue is a joke right?

Because of the lack of labeling, I've just paid $86 for horrible, terrible "stockings" designed for teenagers who don't know any better.

If they have any care, they would update the descriptions on their website to list the brands being sold to make buyers aware and for goodness sake, get some better product! Its a safe bet that if we've come to a vintage clothing site for stockings, we want something

Pissed vintage femme...

Date of experience: October 19, 2016
Colorado
1 review
7 helpful votes
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STAY AWAY! NOT WORTH IT
October 12, 2016

Cute items however, it is a SCAM. After ordering 2 dresses, I received confirmation it would ship within 48-hours. A little long for online but okay. One week later I receive an update that one item has shipped. No status on the other item. I call to find out what was going on. The one dress was on back order BUT they never notified me. I don't want to wait a month +. Every other real organization will notify you of a back order. Apparently the dress went on back order after I purchased it and their excuse is that it states it. I know for a fact that it didn't state it as the one dress I did want but didn't order was on back order so I knew what to look for. The second dress, they can't explain why it took a week + to process. Something must have happened was their reason. Really? Again, no notification. TERRIBLE TERRIBLE TERRIBLE communication. In this day and age it is ridiculous to have terrible communication and have to wait weeks for an ordinary clothing item. Stay away! Unless you like ordering something and receiving it unexpectedly months later.

Date of experience: October 12, 2016
New York
1 review
4 helpful votes
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After ordering a dress on the unique vintage website I read some disturbing reviews and I was afraid the dress I ordered wouldn't fit me but I was pleasantly surprised when it came and it fit very nice ( I ordered an x large just to be on the safe side) but I am very happy with my experience with unique vintage would definitely order something from them again I just love the dresses and the material is nice too

Date of experience: July 21, 2016
Texas
6 reviews
5 helpful votes
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Took my order... paid extra for two day shipping then 4 days after I ordered and paid! With a person over the phone. Get an e mail telling me they don't have it and can't get it. Nice, thanks guys.

Date of experience: June 16, 2016
Illinois
2 reviews
7 helpful votes
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The nice people at that other review site removed my review because it wasn't for the brick and mortar location of this store, but rather the online store. I'm sure the store is a very nice place to shop, this is for my online experience.

We ordered dresses from here for my daughter's prom. The biggest problem with this place is their sizing. We ordered 2 different dresses, one in size 14 and one in XL. (Different brands too.) They were both too small, the XL by a lot. So, I placed another order for a size 16 and a 2XL. Their sizing chart says that a 46" bust is the measurement for 2XL. NOT EVEN CLOSE. We couldn't get it zipped up and my daughter wears a size 38B bra. The size 16 fitted perfectly - length and everything (she's 6'0 tall and 180 lbs.). Even the seamstress at the dry cleaner was laughing about how absurdly off the size chart was for the 2XL.

Another issue is their shipping. You can pay for expedited shipping, but just know that they require 48 hours handling time before actually shipping your order. So my 2 day shipping was actually 4 days. Amazon Prime, they most definitely are not.

They also charge a restocking fee for returns. Not a big deal, but if your sizing wasn't so completely and totally off, people probably wouldn't have to return items.

Customer service - I called a few times to make sure they were crediting my account (they waited several days before finally refunding my credit card) and never once got through. Was stuck on hold for 20 minutes each time. They do however respond to emails, so I was able to take care of questions that way.

In all, I would avoid this place for ordering online. Their sizing is totally off, and their shipping and returns process sucks. Unless you know exactly what you're getting and the size of the item, I can almost guarantee it will be wrong. Caveat emptor...

Date of experience: May 30, 2016
Texas
1 review
9 helpful votes
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I purchased a number of items (not cheap) and the package was never received. I inquired multiple times and they refused to do anything. They just said it was sent and whatever happened after that wasn't their fault. I was unable to get anywhere with fedex who they used and the customer service still wouldn't help. They wouldn't answer any emails after I had spoken with fedex. Will never order from them again. Never received my items and still got charged.

Date of experience: May 25, 2016
Massachusetts
1 review
3 helpful votes
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Terrible website!
April 29, 2016

First, do not use this website if you are using mobile data. It takes forever to load and eats through data. Every time you try to go to a different page, it reloads every single huge picture.

The pictures are not good, and so it is hard to judge what the dresses actually look like. I ordered a dress that turned out to have tiniy irridescent sequins all over it. It looked like a little girl's princess dress, but I was looking for an adult dress. The material was terrible, the measurements didn't match. It also took two weeks for the dress to arrive.

When I tried to return it, my account on the website suddenly said that I had never ordered a dress. I emailed and was answered in a very friendly way. They agreed to waive the restocking fee and sent a return label.

Now the website still will not recognize my account, so I can't see the status of the return. (It still says that I never ordered anything.) To help others, I tried to post a review with a better photo of the dress, but - surprise! - the website will not allow me to post a review.

I have no idea if I will actually ever receive a refund. The people seem nice, and if they had an actual store, I would go. But the website makes this an online shopping nightmare. I will never order from the site again.

Date of experience: April 28, 2016
California
1 review
3 helpful votes
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AHHHMAAAZING DAY!
April 5, 2016

I just have to say that the ladies at Unique Vintage treated my friend and I like we were friends of the family! Raven went out of her way to make sure we had dress and shoe choices to fit our needs. I am celebrating my 40th anniversary and with a forties theme Unique Vintage seemed the right place to start! My shoes are perfect and my friend has everything she needs now, as well. Thank you for all your help. Still looking for a fascinator, but, I am going to check online.

Date of experience: April 5, 2016
South Carolina
1 review
4 helpful votes
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Sizing chart is wrong
March 31, 2016

I ordered my prom dress from here and i was truly a beautiful dress. I ordered a size 12 which is fairly large for me but the chart said that my measurements matched with a 12. When I recieved the dress, the bust was 5 inches smaller than what i ordered, but the dress tag said 12. I had to call the company and complain. Turns out they sent me a 10 and that the advertised 12 was bigger than what you recieve. The service was very nice though and very cooperative. Despite the sizing catastrophe, I would order from here again and just remember to order bigger.

Date of experience: March 31, 2016
Arkansas
1 review
1 helpful vote
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Before purchasing I recommend you call first and ask any questions you may have. The customer service is great and they will be happy to answer anything you are worried about. I purchased my prom dress this year from this website and it arrived 4 days later.
If you need the dress right away I suggest you look at the shipping options they offer you. It is a 48 hour handling before they ship your order so keep that in mind! Dress overall looks amazing and make sure you measure yourself before purchasing online. Try to match the sizes based on the sizing chart towards the bottom of the page online. DRESS IS BEAUTIFUL AND I DO NOT REGRET PURCHASING IT ONLINE FOR THE PRICE ESPECIALLY IT IS WORTH IT.

Date of experience: March 25, 2016
New York
1 review
6 helpful votes
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I had ordered from this site, upon ordering i was not told it would be sending my package via Smart Post- Had i known i would have never ordered- When i tried to track my order (even thought the customer service rep did try to be helpful) I was given the run around. No one is sure where it is or when it will arrive, I am HIGHLY Upset because i was informed that my order would get to me before the date i was going to use my product. Now not only don they know the date but i have no skirt to wear in time for the event i planned to use it. This is the 1st time i ordered from this website. I should have just ordered from Pinupgirl Clothing they are a bit pricier- But as the saying goes- YOU GET WHAT YOU PAY FOR.

Date of experience: December 8, 2015
Canada
1 review
4 helpful votes
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I recently ordered an evening dress and was told shipping would be 14-30 days. The dress took exactly 30 days to come. I was charged shipping fees both ways, and in addition theres a 10% restocking fee. Seems like a scam. The dress feels like its made of paper.

Date of experience: December 2, 2015
Canada
3 reviews
10 helpful votes
Follow Effie M.
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They make you feel like you're a pain to deal with. I ordered a sale dress on March 28 (Saturday) and an hour later, they announced a sale on all already discounted items, which would have applied to my order. I only missed it by an hour, so first thing on Monday morning, the moment everything opened (PST time), I got online and connected with a customer service rep named Vanessa via chat. I had a terrible time trying to convince her of the legitimacy of my request—she first tried to tell me that they couldn't do anything because that order had already been processed and handled through their warehouse, to which I said: "how is that possible if you just opened ten minutes ago?"—before she finally said okay, but they could only give me a 10% discount, not the 25% being offered in the sale. That seemed unfair, too, so I said so, then finally after ages and ages, she came back relenting and told me she would apply the discount to my order. The whole conversation seemed crazy. Missing a sale by an hour on a weekend is pretty frustrating, and it wouldn't have been a big deal to just apply the discount to my order. I've heard of stuff like that happening on Free People before, and they just immediately offer the discount over, but the I hear their customer service is great. Anyway, 30 days later, my order (shipped with a 15-30 day service to Canada) still hasn't been upgraded from "Accepted" to "Shipped". The rep made me feel like a huge bother, and now that my order still hasn't shown up, I'm feeling unpleasant about possibly having to message again. I ordered from UV once before and the dress that arrived was beautiful, but the company is just so bad to its customers. I buy online a lot and am very loyal to the sites and companies that I love, but instead of treating me kindly and encouraging me to order again, they knotted their faces about the $30 I was trying to save and made me feel uncomfortable and antagonized. Thumbs down.

Date of experience: May 1, 2015
California
1 review
9 helpful votes
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THERE IS NO RETURN, EXCHANGE OR STORE CREDIT FOR FINAL SALE ITEMS THAT ARE NOT AS ADVERTISED! I bought 3 dresses the exact same size 2 fit perfectly BUT one was so small that it could not come together in the back where it zips... it could not come together by 4 inches... which lets me know that it was a final sale because the merchant knew that the dress was 3-4 sizes smaller than advertised. Then I am supposed to be stuck with a tiny dress that I can do nothing with but look at. I gave it to my 11 yr old granddaughter in the hopes that one day she may be able to fit it. I will never recommend this store! At these prices there should be some remedy when you're sold something that is NOT AS ADVERTISED!
I will put this review out on every clothing blog, because this policy is absolute greed and an excuse to get rid of stuff that Unique Vintage would otherwise not be able to get rid of!

Date of experience: April 9, 2015
Pennsylvania
1 review
13 helpful votes
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I received 2 dresses, took them into my bedroom and tried them on. Neither one fit. I put them back in the bags, ordered a return label and boxed them up immediately.
No communication from them... so I see a NEW CHARGE on my credit card, for RETURNING them to me. I called and got a wishy washy runaround about the dresses had pet hair on them, which I absolutely disagree! The tech said there was so much that they lint rolled them for "half an hour" and a dry cleaner couldn't get the hair out... uhhh... they received them TODAY, and had already shipped them back and charged me shipping. Some impressive work they supposedly did on them and sent them back huh? And, they are a satin material, so the "impossible to remove pet hair" excuse is just that... an excuse.

Date of experience: April 7, 2015
Michigan
1 review
14 helpful votes
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Unique vintage
March 29, 2015

After reading all the reviews on yelp and this site as well I'm glad I did! I was ready to input my credit card into a $300 purchase, Ito too bad working in retail myself I'm livid with the different customer service I read about at unique vintage online and and store to add fuel to fire they're return policy is sh#t! It's to bad I really wanted to try these pretty clothes darn!

Date of experience: March 29, 2015
California
1 review
16 helpful votes
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Concerned person
March 27, 2015

I don't know about their products but, an employee left his dog in his car in California 96 degrees today! When he came out from shopping, confronted, he said he left the air on?
Windows slightly cracked. I felt inside & it was hot. Dog was panting and clawing to get out of the car. When confronted, employee was nasty. I followed him to his work and called to confirm he does work here. PLEASE don't support this kind of behavior. If they would hire someone like this, should we buy. Thx.

Date of experience: March 27, 2015
Argentina
4 reviews
3 helpful votes
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If I go in person, I always leave with numerous dresses, so sometimes I shop online to control myself. I would have is that they require signatures on even small purchases upon delivery which can be a real pain if no one's home. Other than that though, no problems at all.

Date of experience: February 6, 2015
Louisiana
1 review
16 helpful votes
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I would never order from this site again. I recently purchased a ball gown from Unique Vintage, when I recieved it the dress was much too small and very cheaply made. I promptly returned it, the company took more than three weeks to inform me that they had received it back. Although there was no indication on the reciept or on the website that the gown was final sale the email that I recieved stated that I could not recieve a refund because the item was a final sale item. It also stated that I will recieve a store credit minus $5.99 which is a fee for using THEIR return label, but the website states that the $5.99 fee would be WAIVED on exchanges that were sent back using THEIR return label.

Date of experience: November 26, 2014
Wisconsin
1 review
9 helpful votes
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I was hesitant to order because of the mixed reviews, but soooo glad that I did. I called first and talked to a real person who explained the dress would get to their store in two days and should be on my front door 2 days after that. My daughter was able to try on the dress at a local store (she normally wears a 4 but this was too tight). We ordered a 6 and it fit perfectly and was the exact same dress that we saw at the boutique! We ordered the dress on a Thursday and it arrived on Monday by Fed Ex. I would absolutely order from them again! As with anything ordered online - its nice to be able to try on at a local place to really get an idea of fit.

Date of experience: August 26, 2014