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From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I bought a wig last week, cauz my small head, I asked customer service many questions, but they answer me very well! And I received it two days ago and wore it, very nice! I'll repurchase it again!
Communication was FAST. Hair is Soft
And IDEFINITELY RECOMMEND. Bye-Bye Knots Wig it's definitely a go to wig. It's really easy to manage a grab slap on and go
Hello š¤UNice yes I absolutely love you have a customer for life with me, and I love my unice robe.I will recommend you all to all my family and friends. š
I bought it to prepare for the party; and the wig arrived in time. The hair texture is thick and soft. The curling curve can be maintained continuously. Without the hassle of constant maintenance. The size of this hat is as snug as I wanted. Order directly!
I will continue to purchase from this company because their shipping time is awesome. And their customer service is great! The wig seemed to be good quality too. The hair is soft, doesn't smell, and the lace blends well.
I ordered a wig in November or even around late September last year and till now I have not received the wig. I messaged Unice Hair on Whatsapp to file a complaint, within 3 days after the package said "Delivered" but hadn't received it.
Nothing was resolved. I checked everywhere and kept doing so for about 2 weeks, while trying to contact them. They kept referring me back to Fedex, who referred me back to them. I purchased the wig under a payment installment and so I needed the installment to be put on pause to resolve the case. It's been months, the case has not been resolved, the payment was sent to collection and I have now asked them to cancel the installment, they say they cannot and are offering $30 for an item $230+ and has my Sezzle account locked because of this issue.
Terrible customer service, terrible customer support, terrible delivery service, terrible company.
I did not even get to review the wig, but I will never buy any wigs from Unice Hair.
Terrible Wig Company ever.
Why is it that I paid roughly 600 for 3 bundles on unice but Amazon was roughly 300
I emailed unice numerous times to get a refund as I will order from Amazon instead
Hello Pamela W, We apologize for the unpleasant shopping experience.
The main reason prices are changing is the dynamic pricing model of the platform, manufacturer, product inventory, and brand. It takes into account lots of factors, like the product's popularity and demand, time of purchase, competitors' prices, and other factors.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
No invoice was sent after I paid I done emailed plenty times no responseā¦. Don't order scamā¼ everything goes unanswered
Hello Tanya M, We apologize for the unpleasant shopping experience.
Because of different time zones and time differences between China and your country, shift work hours, and off at night/weekends/holidays, sometimes replies are delayed, but we guarantee to reply to every message within 24 hours. Sometimes our replies end up in the spam folder, pls check your spam folder as well if u don't hear from us for a long time.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
It's my dream wig!
So beautiful and shiny hair! I love the pre-plucked hairline, so natural, just melting very well with my scalp. Love it, great quality
I got so many compliments! 10/100 must recommend!
I didn't expect to buy such a high-quality product at such a low price. I placed an order on the 8th and received it on the 10th. I was very shocked when I opened the packaging, it was particularly soft and smooth.
This was my first purchase from Unice and they did not disappoint. I have been wearing wigs for about 10 years and this is the first wig that fits my small head perfectly. I would recommend anyone to purchase this. Great quality
I got my wig last week and installed several days ago, it looks stunning and gorgeous! And the hair is really soft and smooth, when I touch the hair, it was like silk. Loveeeeeeeeee
BTW, their customer service is really helpful! I bought wrong one at first place, they helped me change to the one I want! Absolutely buy again! Highly recommended!
DO NOT order anything from Unice. When there is a problem, they will not refund you and make up a lie not to. I literally received a wig that did not look like the picture and sent it back THE SAME DAY. They said they could not refund me because the hair smelled, and the texture was changed?!? When? How? HELLO? THEY are the ones who sent me smelly bad hair. That is why I sent it back! Liars and frauds. Beware.
Hello Nataly D, We apologize for the unpleasant shopping experience.
We are really sorry to hear that the hair has a smell. Hair was washed with our industrial shampoo, then apply some hair conditioner oil on the hair products, maybe you don't like this smell, but it's very easy to get it out, you can use your own good smell hair shampoo and conditioner to wash and nurse them!
Goods can be returned or exchanged within 30 days after receiving, and keep it in unused, and undamaged, and come with all original tags and their original packaging.please attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I am very happy with the hair I ordered. It's lightweight, soft, and fits great. Highly recommend purchasing this hair versus other sites like Luvme hair.
As soon as I took the wig out of the box it was shedding. I wore it for one weekend and the hair was terrible, it matted in the back, I deep condition and nothing happenā¦ it kept clumping up and just falling out with each brush. When washing the hair just continuously falls out
Hello Pamela W, We apologize for the unpleasant shopping experience.
Washing, use of solvents to remove adhesives, traction, rubbing, and bleached knots are all contributing factors to shedding. Wigs donāt get natural moisture from the scalp, so it's necessary to give the wig the oils it needs. Be sure to use lightweight oils like argan oil, coconut oil, or moroccan oil. Much of the hair in the nape area gets matted due to a plastic or rubber comb, long hair tends to bunch up around the nape area, and certain types of material and fabrics will instantly cause the hair to stick. We recommend using a styling comb or brush that is specifically designed for wigs. Finger comb and detangle your hair periodically throughout the day to reduce hair collecting in the affected area.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I purchased a wig that I thought was really beautiful based on the picture. However, after ordering a 16 inch which is usually shoulder length I received a much shorter wig. Turns out the length is measured by the stretched out length not the actual length so wig was 6inches to short. I promptly contacted Customer service to find out how to return the wig, since I used my PP account instead of creating a UNice account to pay for the wig.
Hello Pamela W, We apologize for the unpleasant shopping experience.
Wig length means the stretched length from the head spins to the longest length of hair at the bottom. It doesn't mean that all hair is the same length. Compared to straight hair, curly or wavy hair looks shorter. Height makes a big difference when picking the hair length. Someone shorter of the same length will look significantly longer than someone taller. According to our return policy, it might take some time to confirm the item status before returning. Please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster.
The return system of the US warehouse will be updated within 48 hours during working days. It will be delayed if it is a weekend or holiday. Finally, the full refund was completed on 25, Mar.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I've been shopping with UNICE for some time now, I'm never disappointed. I love how they continue to improve their product.
I never received my items and Unice is giving me a hard time. I asked to have my order rushed to me or to please refund my order I never received the hair at all not sure if the package was stolen or when but I don't have it.
Hello Delia B, We apologize for the unpleasant shopping experience.
We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. It is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation.
While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I ordered a straight look but got a kinky one. Communizing with the company had been difficult. I sent the picture of what I received. I asked how long would it take to get the wig I ordered but no answer.
Hello Noreen H, We apologize for the unpleasant shopping experience.
The title and attributes both have yaki straight/kinky straight. You chose yaki straight. Due to an error in the product code, you received kinky straight hair. We sincerely apologize for this.To resolve this issue, the return address was provided on March 12.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I was absolutely blown away! First lacefront wig an I didn't have to do anything to it but put it on my head, no bleaching, no plucking, just right out the box, ready to wear. AMAZING
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pamela W, We apologize for the unpleasant shopping experience.
We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. It is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation.
While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter. Finally, the refund we agreed on was completed on 9, May,2024.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team