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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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This is such a cute wig, I get a lot of compliments each time I wear it. I love the wave texture, looking so beautiful. And this wig is really suitable for glasses wearers with the C ear tab, so amazing~
The hair has NO Tangling, NO smell, and NO shedding, knots are small and the lace is thin, and giving melt. The curls are better than I expected I just love the whole wig. The color is vibrant,exactly as shown in the pictures I've，
Their shipping is also very fast, from the purchase to the receipt of the package only 2-3 days, customer service staff took the time to answer questions, great.
I am pleasantly pleased with the state of the lace. It was realistic,easy to maintain, blended wonderfully the baby hair is styled and precut which made my experience convenient.The edges were pre-plucked. I used a small amount of foundation for the part, and applied very little to perimeter, around edges. The hair is a very nice quality, True to length and density meets 200% density described. Thank you Unice.
I needed to make changes to my order. They provided speedy and courteous customer service!
This is the best purchase I've made in years! The wig is amazing! Soft, no smell, extremely full just the way I like it, lace is awesome, curl pattern is phenomenal. Definitely ordering again!
The hair is soft, doesn't shed, and can be curled and flat ironed. I washed it before installing, and it maintained its volume with minimal hair loss. Highly recommended!
Let's just start off with the shipping.
I ordered it Wednesday, July 3. It shipped Thursday & I got it Friday morning/afternoon. My mind is blown absolutely astonishing shipping service. The hair is super pretty, very soft, I love the blond highlights. Upon opening it, I wasn't sure about it but then I gave it a few hours and I began to love it. I think it's only because I'm used to super curly hair rather than body wave, and I'm also trying out color so it was an adjustment. But I am loving this wig! And I'll be a returning customer for sure! Get ton of compliments on it, if you're still reading and not buying what are you doing? GET IT.
I was super excited to see my hair but my expectations drop, because the hair wasn't full and the frontal was short (not reach my ears).
I always have a great experience when i buy hair smells nice and delivery fast
Fast service and always ready to look for a solution for the client
It have been great ordering from Unice the products I have received are as displayed on the website. Also delivery are on time., and communication with issues are also great.
There was going to be a delay in my order and I was contacted via text. I was given another option in order to get my unit the same week. I was delighted because I really needed my purchase for the weekend. It only took 2 days and it was delivered. I was contacted for each step of the process. I definitely will be a returning customer.
I was messaged about the wig I ordered not being available and was offered another wig in it's placed and they covered the difference. They messaged me back late a night, which I am thankful for as I was unavailable earlier. The customer service was great and appreciated.
The customer service by far is Great! So i ordered a wig and received an email saying the unit i ordered need sometime to prepare. I said no problem can i just pick out another unit? He said yes! I so did and its on it way! I was chatting with Steven he answered all of my questions in a timely manner.
I ordered the wrong bundles. Not only did they fix it but it was done quickly with no hassle. 10/10
Customer service Steven was helpful in getting my address corrected and was patient with me.
You guys are the best when it comes to hair and dealing with customers...I had a little situation with my address the first time I ordered my hair and it went to the wrong address.But you guys were so helpful and made sure I got another one within a few days.My overall experience with unice 10/10...replies are quick, shipping quick, reliable and legit.
UNice was amazing! They helped me out with my order and tracking number. When I needed help they were there for me. I asked questions and they responded very quickly to me. They made sure to explain everything on how the online order works and how long it takes. Overall, they did a great service for me.
I have not received my wig. I have paid for the extra expedite and still haven't received it. This have to be a scam. I am so unhappy and I am going to tell everyone about this scam.
Hi, Respected customer, we are so sorry for that inconvenience, we have strict order-processing procedures. In order to protect your legitimate rights and interests, each order will verify the security of the transaction before shipping, to avoid credit card theft. The bank canceled and refunded the money since maybe there is a risk in the order you placed, so the money was already refunded to you. And sorry again for the confusion and please take our sincerest apologies.For what it brings to you, if you are lucky enough to browse our website,you can try to use other card or payments again, we will send coupons and special gifts after placing an order to your account,also we can refund the extra money as the delay compensation,I sincerely hope you can understand.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Agatha konah
This is Unice Hair Company,
We have contacted you to provide the free return label on July 6th,
It has not been updated yet, have you not returned the package,
As a responsible company, we promise that once we get the returned package, the refund or the exchange will be processed,
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team