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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The unit I purchased has to be the worst hair I ever purchased. I wore it for less than a week. The lace was patchy and the hair was matted. The color was the only thing I liked. I should've known something was up when you guys only had 5 star reviews and there was no way for me to leave a review even though I made a purchase. Scam!
Hello Denikie H, We apologize for the unpleasant shopping experience.
Vigorous scrubbing or rubbing, or using harsh products can strip the hair of its natural oils, leaving it prone to dryness and tangles. It's also important to rinse the hair thoroughly after shampooing to prevent residue buildup.
Wigs don’t get natural moisture from the scalp, so it's necessary to give the wig the oils it needs. Be sure to use lightweight oils like argan oil, coconut oil, or moroccan oil. To ease the detangling process, saturate the hair with a leave-in conditioner and detangling product.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
It was very easy to order and I received my order in a timely manner.
Unice is my favorite spot for my hair! I have ordered all types of hair from here with different curl patters and I am never disappointed. This natural wave does shed a bit more than the others but nothing you can't deal with.
Please add more 12 inch color styles for your Senior Customers.
I have been purchasing for years from unice the moment I had one issue they neglected the facts after all the trouble it costs me to verify it with the shipping company they respond to me better than UNICE.
NOW I LOST MY CADH A D THE HAIR I PURCHASED
Hello Aliseia W, We apologize for the unpleasant shopping experience.
We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. It is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation.
While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I wanted to try their new yaki straight bundles. The bundles look pretty, and were full. I purchased 4 bundles. I had them installed without cutting tracks and it still shed like crazy and then began to tangle and matt up. Now it has some sort of stiffness that makes it look synthetic. I've only had the hair installed 6 weeks.!
Hello Kennedy M, We apologize for the unpleasant shopping experience.
For the hair bundles, they cannot obtain nutrition from the body, just like our own hair. Once there is not enough nutrition, they are prone to dryness, so nourishing them will prevent breakage and tangling. They need more care and conditioner to keep them healthy. We recommend applying use an alcohol-free hair serum to add shine to your hair and keep your hair frizz-free. Braid hair loosely before going to bed. Wear a satin scarf, and undo the braid after waking up, and use a wide comb tooth to work through the ends.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
My personal encounter with UNice has been amazing
The hair always gets here really fast and the hair is lovely
I like to dye the hair when it comes and it works well on the hair
The only thing I would say is that I would like the hair to bit more blonder in the front and less orange
Other than that
I love the hair
The hair came fast, the color is beautiful. Fast shipping
Promo codes, fashioning, and Afterpay I love this site!
Delivery was quick. The hair does not shed much and blends with my relaxed hair. Very easy to put on and take off. Will definitely buy another wig from unice!
Construction of wig and the two models they portrayed the wig to resemble is ALL THE WAY OFF. Do your research n find reviews before purchasing anything!
Hello Shea D, We apologize for the unpleasant shopping experience.
According to the information you provided, we have looked into the problem that you mentioned. When editing the product, we used pictures of lace wigs of the same color, which misled customers. The actual product was a machine-made wig. It was a mistake in our work. Currently, this product has been re-optimized. The US market enjoys free return labels, which are provided by the US warehouse. If US customers need a return label for a return,please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster. The hair was returned and the full refund was completed on 19, April.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I ordered a wig. I was told that it was 80 inches and it was not it. It was unused, never worn as soon as I took it out the box I start crying. I had a wedding to attend. I tried to return it and you guys gave me an issue of returning the wig. You didn't give me a return label I will never order from this company again And I will let people know to never order from this company again
Hello Kendra H, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. We don't have 80inch hair, your order was 18inch. Goods can be returned or exchanged within 30 days after receiving, and keep it in unused, and undamaged, and come with all original tags and their original packaging. The US market enjoys free return labels, which are provided by the US warehouse. Return labels will be provided within 24 hours during working days, and will be delayed during weekends and holidays. If you decide to return the product, please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster. Finally, the hair was returned and the full refund was completed on 28, Mar.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Hi it's Vera I love the first wig so much I bought a second one just like bought wig tape I don't like the tape but I tried the tape yesterday put I love love the wigs it doesn't really need tape it's glue less pre pluck pre bleach pre cut bye bye nots it's wonderful I usually by weaves but when I heard about the glue less wig with basically no fuss just put it on style and go love you Unice
I love the service, no hassle when I ordered and I received everything that was pictured
UNICEF has made it so simple for me to get up and go. My wigs are great quality and long lasting!
I ordered a 26 inch wig and paid for express delivery so all together I paid 336.00. After I made the purchase they emailed me that they didn't have the 26 inches in stock. Now that info should be available and updated on the app to give customers a different option to choose from. It's now been 5 days since the order and I haven't received the refunded price difference or the wig I paid express for. Express shipping is 1-2 days I wanted to order others but I'm glad I waited to see how this turned out first.
Hello Sade W, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. The wig you purchased is part of our hot-selling products, because the inventory produced by the factory changes at any time, the inventory on the website cannot be synchronized temporarily. Our customer service negotiated with you to replace the 24-inch on February 29,2024, and the price difference was successfully refunded on March 2. Because you prefer the original 26-inch, we communicated with the USA warehouse to intercept and return the package. This process took a week and was successfully intercepted. The new package was reissued on March 15.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I ordered a wig almost 2 weeks ago and even paid 35.00 for express shipping and still waiting for the wig. Then Unice sends me a discount for another wig for 60.00 and I ordered it and even provided me with a tracking number through usps. I went on the usps website to check the status it says label still not created. Was I scammed? Did I just lose 200 dollars?
Hello Raymie D, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. Two orders you purchased on February 23,2024, but only one of them paid for express shipping. Both orders were sent in one package. Due to the time difference caused by the different time zones between China and the United States, the purchase date was on the weekend, and the warehouse and logistics were closed. The logistics transfer will return to normal on Monday.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I just recently purchased this wig and I'm IN LOVE! I feel more confident because the wig is such a great quality and soft! My wig had no shedding and was super easy to install. Thank you so much Unice! I will be purchasing another real soon!
They wait till after you purchase the item and inquire about the item and tell you it's not in stock
Hello Sylvia H, We apologize for the delayed shipping.
The wig you ordered on February 7th needed to be shipped from China due to insufficient stock in the U.S. warehouse. It was during the Chinese Spring Festival Holiday, that the factory was closed, and all logistics were suspended, so the order was delayed. We apologize for the inconvenience.
After verified. Your order was canceled on 13, Feb. The full refund was returned to your account on 14, Feb. The bank may take 7-10 business days for it to display on your card statement. Thank you for your kind understanding.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
This wig is good to me and cheaper than a sew in. I have bye bye knots in black /1b color. I do use abit of ebin spray but it's looking good! Review on my *******@mad_lovely1
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Glenda M, We apologize for the unpleasant shopping experience.
Your package was shipped on 3, Mar, but we returned by the local USPS on March 8 due to an insufficient address. A new package will be sent out after receiving the original package. Your new package will be re-sent on March 21.
Please do not hesitate to contact our customer support team via the online chat service or our email: [email protected], which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team