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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
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I am totally satisfied with the Unice experience.
Though I have not worn my wig yet. It arrived really fast! And beautiful packaging with free gifts!
Customer service was there to help me every step of the way, had some minor delays with customs and clearance and Unice team was there to help whenever I needed the help. I finally received the hair. It's beautiful, pre-everything. The lace is close to invisible looks so natural, the curls are Amazing, it was worth the purchase and also love the bag the hair came in great for storage. From the people responsible for sewing the wig, to the ones shipping and customer service many thanks to you all. Will be buying more and recommending my friends to try your wigs.
This was first time purchasing anything from this company, so home I made a mistake and ordered something twice paid everything, before I had an opportunity to contact them to correct it THEY CONTACTED ME FIRST to confirm if that's what I want because if not they will cancel one and issue me a refund‼ I'm impressed, WILL COMEBACK with an update on my experience as a whole once I receive me order. GREAT JOB GUYS
I had a wonderful experience with the customer service team at Unice.
The team was polite, patient, and genuinely caring throughout our interactions, which made me feel valued as a customer. Their exceptional communication skills and prompt follow-up left a lasting impression on me. I truly appreciate the dedication and professionalism displayed by the customer service team at Unice.
Very fast and helpful to solve problems! Good communication! I'm very impressed!
They let me know after placing order that the length I chose will have to be crafted and take longer, and gave me the option of waiting or choosing a different length they had in stock. Most places will just have you waiting until you reach out to them on why it's taking so long, so the communication is definitely appreciated!
It feels so comfortable without shedding. It looks so natural too! I got tons of compliments, definitely get it! And it is pre-cut, pre-bleached, and pre-plucked. This is definitely a quality wig.
I refuse to shop anywhere else! This hair is literally the best hair on the market that I've found since wearing extensions. Unice goes about and beyond to deliver quality products and I am always very impressed and happy!
I had a question about my address and I got a response back fast I really appreciate it if cause I didn't want my hair going to the wrong address
The wig I ordered was not going to be able to be shipped in time, but we were able to get another one selected and shipped out in a very timely manner.
My experience with Unice hair has always been impeccable the quality of their product is incredible not to mention the way they manage the customer relationship I highly recommend you. 😉😉
Was contacted by customer service that rhe wig I ordered was out of stock. They let me know the had the same one in a longer length and asked if I would take that. I said yes but didn't feel I should have to pay the difference in price. They agreed and covered the extra price! That's great!
Not only is the wig very beautiful, soft, great quality that I needed for preventive hair care; the customer service is supreme as well. I had some issues receiving my package, no fault of UNICE, but they were willing to help me locate with USPS, which they really didn't have to. Great Custom Service... The best wig I've gotten in a long time, I'm pleasantly surprised.
I needed to cancel my order because I chose the wrong product. It was impossible to cancel. I literally tried contacting through online chat, their phone number, emailing them, their Whatsapp even! The cancel button on their website doesn't work, their phone number is fake and is apparently "text only", and the website chat was just a robot who offered generated responses, their Whatsapp and email did not respond to me. So many methods of contact, and nothing! Why does the order cancel button not work? Finally after a day, they contacted me through text and asked me what they can do to fix it so I won't cancel. What? I literally explained through five methods of contact that it's because I purchased the wrong item, but all you can ask me is what can we do to help? So, so disappointed. Please note the terrible grammar their customer service uses, but when replying to bad reviews on here they have all the vocabulary in the world.
Be aware once they have your money, it's very hard for them to let it go. To cancel an order they keep asking me why instead of respecting my wishes.
For this reason I want nothing to do with them. Such bad customer support makes me afraid of anything else going wrong. Can't take that chance.
The hair is very soft feels like your own hair you can work with easy.I orderd already again. Thank you to Unice Team your support is great
I have been buying wigs from Unice for many years. The customer service is very reliable, and the wigs come fast. If you run into any problems, they try their best to assist you. I love the quality of the wigs and will continue to buy from Unice!
The Unice service team contacted me immediately when there was a potential discrepancy with my order. The issue was resolved in less than 24hrs and the team was very responsive. I had a great experience!
I received prompt and helpful text messages from customer service. Well I enjoyed the wig quality, it did not fit my head and customer service was able to provide me with a refund immediately upon receiving my return. The representative was helpful and courteous.
I would recommend this company as your go to company for hair products because their products I find are good quality. They always have coupons available so you can save money upon purchasing. They also have great communication. They alway respond to my questions about the products and they're always polite. Just all in all a hassle free company that will make sure you're satisfied with your purchase at the end of the day. If you ever have an issue just communicate that to them and they will help solve your issue. This has been my experience with Unice Hair and hopefully it will be yours as well.
Unfortunately, I did not receive my first package, so I had to reach out to customer service about the mishap with FedEx. After speaking with an agent, they ensured my satisfaction by shipping out a new wig. Although it was shorter, I am happy to have received something! Their support was extremely helpful, and I will definitely be shopping with them again soon. 😁
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Naomi Edouard
This is Unice hair company
We'd like to express our regret for bringing you an unhappy experience.
Due to the weekend holiday, we may not be able to respond to the message in a timely manner, which has caused some delay in cancelling your order.
The reason why we ask you to cancel the order is that the order has not been shipped at that time. If you need, we can help you modify the order.
And after you click Cancel order in your account, our system automatically blocks the order, but it needs to be deleted manually.
Now the order has been deleted, and we will refund you in the next few days.
Feel free to leave your questions by emailing:[email protected], or through the online services at the bottom right corner of the website home page, we'd love to make every effort to turn your experience into something better.
UNice sincerely wishes you happiness, cheerfulness, and success.
Sincerely,
UNice team