Aug 3rd 2017 I ordered a backpack and a pair of shoes for my son for school. He starts school in 2 weeks! Today on August 9th received his shoes and NO backpack! It was suppose to be ONE order and BOTH items were suppose to be here today! I just looked at my order status online through my email and it says "will ship out soon" for the backpack! Im so mad! It should have already been here! Anyway i call to see when it will be shipped after 20mins of waiting for customer service help nobody answered so I hung up. Then i try to "chat" online through there website for customer service help and it says it will be 45mins to be connected! How ridiculous! HORRIBLE SERVICE! I will NEVER order from these people again!

I purchased shirts for my dad on fathers day. We had to exchange them so i sent them back months ago. Took me 4 hours to reach a customer service agent that told me they are not currently exchanging items and that i needed to place a new order. He said i had been refunded. I HAVE NOT RECEIVED ANY REFUND AND WAS NOT NOTIFIED OF ANY OF THIS. Customer service is a joke as is this company. I will never buy anything from this company again.

I use to be a regard customer of under armour until I gad to return an item and ran into the worst customer service ever. It was impossible to get thru to a life person and had to wait 2 hours for online chat. Even with that wait the customer service rep did not respond to my request for refund.
All I want is for the company to refund my money and I still have not been able to reach anyone.
This is SBSOLUTELY THE WORST COMPANY EVER. DO NOT PURCHASE THEIR PRODUCT OR HAVE ANY FINANCIAL RELATIIS WITH THEM.

I ordered 3 items about 3 weeks ago. 2 items arrived about a week later. They said the 3rd item would be sent later. It never came. I called never did get an answer. Tried again. On the 4th try after being on hold for an hour I got someone. She said she couldn't give me a reason why it wasnt sent, because the shirt was in stock. Called again a few days later and was told that the shirts were not in stock. So I cancelled after I told her I wanted an email confirmation. They I saw an advertisement for the same shirt and clicked on it, ( this was the next day), and they shirt is in stock in the size I wanted. I emailed them to send it. No reply. Never ordering from them again

I've contacted their Live Chat help once a week for the last month, wondering when I will actually be refunded for a return that was delivered back to their warehouse a month ago. Every time I contact someone, they tell me it will be processed in a couple business days. I'm still counting the weeks

I ordered two large shirts as a gift online. After finding out that medium was the appropriate size, I promptly returned them. They arrived (as confirmed by Under Armour) on June 28th. I was told by their customer service that returns ship within 5 to 7 days of arrival and that I would get an email when it shipped. On July 14th, I called back. They said that they have a new system and have been having problems. I asked for a full refund. I have ZERO faith in them to process it and expect that I will be placing one more call. And then I will be reporting them to the appropriate federal agency as well as my state attorney general. I have tons of UA gear but will not buy them again... even at a retail outlet. Nike's gear is just as good. Lousy customer service. I have worked in IT for 25 years. A new system is no excuse! Also, I had to wait on hold for a long time each time I call them. The system routine tells me that I am numberr 35 or 37 in line. Clearly they either do not staff their worker properly and/or have many dissatisfied customers!

I bought a pair of sneakers back in March and it arrived 3 days later than it originally said it would when I purchased them. Not a major deal but frustrating. So like a dummy I order another pair on 5/29, it say delivery in 3 business days... well I just looked and now it's June 15th! That's 2 1/2 weeks. Worst thing is they can care less! That's the most frustrating part. I will never buy a pair again and my three boys will all go back to Nike. Don't believe anything they post on their website about delivery dates. It's total BS.

I purchased a pair of sneakers for my son on 5/28/2017 at Under armour ( Tanger outlet) in Delaware. When I got home we noticed that we had 2 of the right feet, but 2 different sneakers that look very similar. Called spoke to store manager who found the right shoe and assured me that they would be ship next day. NOT exactly 1 week later still waiting for shipment. This is very unacceptable. Poor customer service. They the one in charge could not tell me when it would be shipped. Excuse I am sure that many stores have shipments coming and going daily, I'm sure UPS and FedEx and US Mail is at Under Armour daily.

First of all the person checking out our order should of did her job. I have also bought many things at Nike they always check their shoes.

5/1/17 called customer service to get a pair of boots replaced. Bought December 2016 soles are separating from shoe. They said if I sent them in they would replace them, or order replacement pair on credit card they would credit the card after receiving the original pair. Problem is that's my only pair of boots besides dress boots that I own, I do not have credit cards. Offered to send a picture of the defect so they knew I wasn't running a scam. Was told that wasn't policy and could not help me. So basically I'm out $125.00 thought I was buying quality. Oh well guess I'll wear thars till I can buy another brand and when someone ask about the soles coming off the boots I'm wearing Zillow let them know to stay clear of Under Armour.

Paid a lot of money for a camo jacket, nice jacket did keep me warm until the zipper broke only after 3 months, took it back to place of purchase, I was told i had to call under armour directly, what a joke that was! They would not stand by their product. I was told the style of my jacket had been discontinued, and there was nothing they could do for me. There products are over priced. Overrated and dont hold up. Don't waste your hard earned money buying anything from underarmour.

Under Armour is shocking. Their price is too high, I purchased an item from them that I initially thought was better than Adidas' version of the same product and the only reason I paid the extra price was because of the benefits it states about the product on the website. I thought that the pricing of the shirt meant that it would be superior to the cheaper shirt I have but it provided me with the same outcome. I easily could've purchased 2-3 other shirts for the same price that did the same thing. After receiving the product, and noticing it did not meet my needs, I wanted to send it back to Under Armour and receive a full refund. I sent an email regarding my problems with the product and they replied 4 DAYS LATER which I was not happy with. They told me to phone up which is what I did, I was then left on hold for 20 minutes to eventually be told that I could not receive a full refund which angered me even more.

When the UnderArmour CEO can't stand up to the pressure of a few prima donna's that don't like Trump, you need to grow a pair! Your reversal of how you feel is terrible and you should be ashamed. You need to hold your ground and if these uneducated prima donna's don't like it, find others. There are many other fine athletes out there that will help your sales. If I look at your stock lately, it looks like you need to change a few things anyway.

I ordered hunting clothes for Christmas. After receiving the clothes it was determined that the clothes were not the correct size. After following customer service exchange policies I returned the items. I received an e-mail stating that the items were returned and to expect the exchange shortly. After a week I e-mailed customer service and ask the status of the exchange. I was told that it was being processed and would be on its way. After waiting an additional two weeks I called customer service and was informed that some one had dropped the ball. I was informed that they were "Red Flagging" my exchange and that they expedite shipping. After waiting another two weeks I was informed that they were not sure what the issue is, and that it would be best if I just ordered the clothes again. I informed them that I would never again purchase any Under Armour products and that it is my intention to encourage friends, family and consumers to do the same. After some looking around I have found that their products are over priced and you are paying for a name brand. I found other hunting clothes that I am much happier with. Some are more expensive
(in my opinion much better) and some are less expensive with the same results. Shipping from the other companies was on time as promissed.

I made a purchase of the apollo 2 sneakers for my husband over 6 weeks ago but i ended up buying the wrong size so i return it. My return was sent back on June 28,2016 and i review a fedex routing #. After about 2 weeks i was wondering why i haven't receive an email regarding receiving my return after i call fedEx and track that the package which was deliver on july 13,2016. I then call underarmour and spoke to a gentleman who told me that there was a discrepancy with the return and he was to put in a investigation on why my refund wasn't issue. He then reassure me that my refund was going to be issue on the next business day. One week later and still no refund. I then again making my 3rd phone and spoke a female representative and oh boy oh boy was she rude. She kept interrupting while i was speaking and then she kept placing me on hold to come back on the line just to repeat herself. She was extremely rude. I then ask to speak to a supervisor and once again she place me on hold and come just to tell me that the supervisors was not available. So i insist on speaking to someone other than her, and finally i got to speak to a really really nice gentlemen who was a supervisor and assure me that my refund was in process and i should receive that refund with the next 3-4 business day. He then went on to issue me a gift creditor for my future use. I'm a frequent underarmour shopping but this is my first time shopping underarmour.com and my experience wasn't great. I must add that the last gentleman (supervisor) i spoke to was amazingly help and respectful. Thank you kind gentlemen for easing my frustration from previous calls.