I received some merchandise from Under Armour that did not fit correctly. So I returned it. Never received email acknowledging to returned item. I used online chat to ask about item. Rep tells me that they received the item 4 days ago and that I would receive my refund in 7 to 10 days. Why? You have the item, please refund my money. Policy? So I wrote a review about the item and included my customer service experience. They moderated my review and never posted it. All I did was relay the truth. Now they have lost a good customer. Make that 2 customers!

Purchased a backpack from UnderArmour.com. Received it on September 9th, 2017 and shipped it back the same day. Reason for return was that I saw the product in the store after ordering it and I did not like it. When it arrived, I did not even take the backpack out of the plastic bag it was in. Simply opened the box, took out the return label, sealed the box and shipped it back. 20 days later I received a partial refund with no explanation as to why the refund was partial. No emails/no contact from UnderArmour during the 20 day wait time, although they promise an email once they receive it. I called them twice, was on hold for 25 minutes the first time and 45 minutes the next. I lost $20.00 in the process of returning the backpack despite the company promising free and easy returns and exchanges. Needless to say, very disappointed and will not do business with this company again.

I bought some speedform xc mid trainers (sneakers) the soles fell off after only 2 months of light to medium use! I also bought some underarmour tracksuit bottoms and the stitching came apart after a few months of light use! I also bought a underarmour t-shirt and the logos peeled off after a few months as well! I emailed customer services UK as I'm in England and got some snot nosed reply! Avoid underarmour products at all costs as they're manufactured cheaply and sold expensive! Crappy company!

The chat receptionist name was Jonathan. He doesn't seem to care about the delivery not being arrived at the customer's location. I was not surprised FedEx doing a terrible job in my city but as soon as I told him the delivery was not made for couple of days, he asked if I want to change the address without telling me it will cost extra $11 dollars. From my past experience, the service representatives could call the FedEx service center and request to make a delivery which will at least pressure them to actually reach my location and do their job but he wasn't even going to do that. Bad service. No more order from this site.

Last week I ordered a bag online from the Under Armour site - wanted a specific size urgently for a trip to Africa! Order went through OK, with delivery due 3-5 days. Kept checking order status, which just said 'Not Shipped'. After 3 days tried calling customer service line - no response after waiting 5 minutes each time (and terrible broken up electronic music!). Eventually next morning (and another wait) got through only to be told I was being given a refund as the item was out of stock.

Won't be using them again!

My wife bought a pair of Under Armour boots for hunting last year. The boots didn't make it through a month before the stitching started to come undone and the fabric was seperating away from the rest of the boot. Since we bought them from Cabelas we could not exchange them for a new pair and had to return them directly to Under Armour. Rather than sending her a new pair of boots, exchanging them or refunding our money, they gave her credit through Under Armour. So, we went to an Under Armour store looking for a pair of hunting boots. Nothing but running shoes! She eventually found another brand of hunting boots. Terrible customer service on Under Armour's part! Will never buy again!

Used their return shipping label on 7/12/17... Per call to UA on 7/28... "The pkg was transferred to Fed Ex on 7/14 and received by UA on 7/24... and due to "Software updates" we would receive the refund in 5-14 days... on 8/17, called again, on hold for 45 min, NOW we were told that it was stuck in processing... and that it would be sent to a supervisor to expedite and we would receive an email confirmation... Well, today is 8/21... No email, NO CREDIT REFUND... I am on hold now waiting an hour... Time to call our credit card company to file a dispute... This is disgusting!

In 2017, I cannot possibly understand why Under Armour cannot process orders. I ordered a required team sneaker for my daughters team on July 18th. The package never arrived. After several phones calls, all featuring 45 minute hold times, I learned the package was lost in shipping. They never notified me but assured me they'd express a replacement. It's been almost a week and those shoes still haven't left their facility. I just don't get why it would take a week to ship something and why they can't give you accurate information. You have to wait on hold for hours on hold only to be given the runaround. Plus their customer service department is only open until 8pm. I've checked all their competitors websites and they all are open until 11pm. It really shows that they are not invested in making their customers happy. They spend all their money on developing fancy advertising campaigns but are completely unable to deliver on the product. Most disappoint and I certainly will never shop with them again. Guess my 5 kids will be wearing only nike and addidas from now on!

Customer service department, especially Steve W the customer service manager are pathetic. They sent the wrong hat with my order. I called and explained the situation ( after a 45min wait to talk to someone) they were getting a replacement out right away, with tracking info on it. After a few days of nothing, I called again (45 min wait) it hasn't been shipped yet, will go out very soon. 2 days later still nothing. Called again, 35 min wait, product will ship out the following day expedited. After several days nothing. Called again 45 min wait, spoke to Steve W the manager and he was worthless. No help, couldn't tell me anything, would not transfer me to anyone who could get me info. A few days later I got my replacement... wrong hat again. After calling the 5th time 35 min wait, they were going to look into the situation and get back to me in 2 days. Several days later with no call back I called, 30 min wait, and found out their website mislabeled the product, and it was no longer available. What a horrible experience with UA. Their customer service department definitely needs training. Never again will I use UA.

I placed an order on their website, it stated it would be here before the first day of school. I waited and when it never got it I called to figure out what was going on with my order. I could not get anyone on the phone after waiting two hours for a person. I then tried there live chat and after waiting 30 mins for someone I was told my order was canceled because it was no longer in stock. However on their website it still states the order is processing and I never received an email letting me know my order was canceled. I will never buy an Under Armor products ever again online or in store.

Order #: P-154-1442-8241

They have gone downhill. The stuff is overpriced recycled shorts and probably cost them a couple of pennies to make, so why not screw their key customers too! Ugh... I'm done with them.