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business logo of Under Armour
underarmour.com
active, casual men, womenAge 19-25, 26-45
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About the business


Clothing item from Under ArmourFashion apparel by Under ArmourMerchandise from Under Armour clothing lineUnder Armour fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 19-25, 26-45
Price: $$

Shipping

Shipping Cost: $8
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be in their original condition and accompanied with under armour proof of purchase
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: active, casual
Body Fit: regular, tall, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 888-727-6687

Payment Options

Payment Methods: card payments, Apple Pay, PayPal, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

How would you rate Under Armour?
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Under Armour Reviews Summary

Under Armour has a rating of 1.7 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Under Armour most frequently mention customer service, credit card and business days. Under Armour ranks 129th among Athletic Shoes sites.

service
68
value
62
shipping
56
returns
56
quality
56

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Maryland
1 review
0 helpful votes
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EVERYTHING
November 24, 2015

Under Armour is hands down one of the best companies. In addition to making great gear, their customer service is out of this world. It is not the cheapest stuff around but the quality is superb! If you have questions about UA, go to their site and go to the live chat feature. The people are very nice and knowledgeable.

Date of experience: November 23, 2015
GB
12 reviews
27 helpful votes
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Simply awful - stay away!
September 15, 2015

I normally buy Thorlo or Hilly socks but saw a pair of Under Armour socks and decided to try them out. They are not cheap but first impressions seemed okay. I wore them for a 2 hour walk, not a heavy jog so they were under stress, just a walk. My feet started to get sore and I couldn't understand why. I stopped to check why and it was the socks starting to wear badly. They were brand new but you could see the fabric starting to pill and slowly pull apart. When I returned home I took off the socks and on the one side they were virtually worn out, just a thin bit of the fabric left. At the price I was not happy!

I took a picture of the socks and emailed it to customer services. I had a reply saying "we take these issues very seriously" but that was as serious as it got!

I heard nothing for a month, nearly 5 weeks, so I contacted them again. The reply from the people who take things seriously?

"We passed it to our quality asurance department and they say it does not reflect a manufacturing fault so we cannot offer a refund or replacement!"

That was it, no apology, no "serious" concern for the client. I showed them to others and they could not believe it. The socks are now in the bin and I for one would not touch their products. Okay, so if it is "one of those things" it shouldn't take 5 weeks to respond with such a scripted and discourteous reply.

AVOID!

Date of experience: September 15, 2015
Georgia
1 review
16 helpful votes
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Slight edge here for Under Armour over Nike which also makes good ones. Truthfully both are great.

Date of experience: March 26, 2015
California
6 reviews
7 helpful votes
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I bought a hoodie from them for skiing and it's amazing! Quick shipping and if you watch their sale section you'll get some good deals.

Date of experience: February 5, 2014
Washington
2 reviews
24 helpful votes
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Very pleased with this website. My boyfriend needed to have the UA Highlight cleats at least one week before the month ended. I needed to rush to find them on a reliable website because one had already screwed me. I didnt want to order it from UnderArmour.com because i knew it would be a little pricier than if i found it on a different website, But I'd rather have the real cleats and pay a little extra than pay less for a replica. I ordered on UnderArmour.com and realized that I selected the economy shipping for free(7-10 days) but i needed it before 7-10 days, so I called customer service, and an employee took really good care of me. I asked if i can change the shipping arrangements, from 7-10 business days to 2 business days and i asked her what the price difference would be, she handled it for me. I guess in a way i was just lucky or blessed to have a wonderful employee to take care of me, but she followed through and i got my order in 2 days!:

Date of experience: August 21, 2013
Vermont
13 reviews
47 helpful votes
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If you are interested in getting good fitness gear to exercise then this website offers the best available out there. I enjoy the layout of this website because it makes it easy to find the clothing you're looking no matter if it is for Mens, Women or Kids. I bought directly from stores as well as bought clothes from this website and I have always received what I purchased in a very good time, so if you want to purchase directly from the manufacturer you can do that and get your clothes in a very decent time. So when you're making your next purchase of fitness apparel come here and you'll get exactly what you're looking for.

Date of experience: June 8, 2013
268 reviews
1800 helpful votes
Follow T N.
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When you date a man who plays sports in the dead of winter, you should know about Under Armour. This stuff is heavy duty gear, and it looks good too. It's much better to go into buying Under Armour already knowing the sizes since the stretch factor really plays a part in the fit. It could go either way (the size you normally wear or one size smaller). The Under Armour website is nice, though you could find some things for cheaper in stores (unless you're bent on a certain style, but this stuff goes under clothing). I needed to order from the website out of a hurry, and I got the items just in time to get it back to my then boyfriend.

Date of experience: December 19, 2010