Ultra SabersReviews 19,656

I made 2 orders; in both cases a) went radio silent for a month, no way to track progress, b) then said for each order the main component was not available and should be switched for timely delivery; we agreed on one order and chose to wait (another 5 weeks) for the other order. In each case I asked questions, sometimes repeatedly, to the person who emailed me to tell me I should switch from what I ordered, and my queries were never answered or even acknowledged. For the one order I agreed to their proposed switch on, delivery was roughly timely (they said 3-5 days, it took 7 business days), but in addition to the main component which we agreed to switch they also switched the 2ndary component without telling us. Now I am dreading the arrival of the 2nd, delayed order (which, as before the bait-and-switch request, is radio silent and untrackable) to find what else they will switch without telling us. All the whilethere has been a daily barrage of emails of discounts and loyalty awards which is extremely bold for a company that barely delivers anything, not what is ordered, and not in any kind of timely or transparent manner. This has to be the worst web business I have ever dealt with.

I bought a saber back in Feb. It took 2 months to get to me w/e it was covid they said they had issues with parts. Finally get it, sweet hilt pretty cool. I turn it on maybe 3 times and it doesn't work anymore. Tried to swap the batteries, tried charging. Nothing. Tried to email and call no response from either. I would go elsewhere with my purchase. I noticed on their site the have over 5k 5 star ratings, but I can't figure out how to leave a rating. However look at their ratings on sites where they don't control who can post. They are terrible to wait for no response if anything is wrong. Buyer beware.

Lightsaber has an inherent 'issue' with regard to removing/accessing batteries when blade plug is installed instead of an actual blade.
Contacted Customer Service who took a very long time to respond. Eventually I was advised I had to purchase a custom spacer to prevent the issue. While polite, the CSRep just didn't understand the problem and wouldn't/couldn't connect me to a technical person that would better understand my situation.
I had to pay for the custom item as well as shipping to fix a problem they created.
I still have not heard back from anyone willing to talk to me about the problem. They should fix it and they should not charge me for their band-aid solution.

The product was really good and came relatively fast for being a custom product. The place where I'm conflicted is that my roommate ordered a lightsaber the same night that I did right next to me and his still hasn't even been processed (ordered on june 30- current date sept 1). The charge went through to his bank account too so the billing went right apparently. He has reached out multiple times with no response. This is really frustrating since the only reason I got an UltraSaber was to duel with him, now I'm the one with a glorified flashlight sitting in the corner of my room that I have no use for since my roommate still needs his!