Ultra SabersReviews 19,656

First of all, absolute 10 out of 10 on their sabers. Their product is amazing every time.
What I can't understand is WHY whatever is going on behind the scenes with shipping is such an embarrassing train wreck. I previously ordered 4 sabers for some family as an epic surprise. It took an extremely long time to ever end up shipping. On this order, I ordered the simplest thing on the website with "2-day shipping". I want to say ahead of time, DO NOT PAY EXTRA FOR SHIPPING. These guys are abysmal when it comes to sending anything out, every time. Instead of being prioritized at all or even being processed my 2-day order sat on the shelf for more than 2 months until I started leaving voicemails/emails. After that it suddenly shipped the next day with NO response from the company on phone or email, as if it was ready to goddamn go the entire time. My order included a "Mystery Box" and Ultraedge blade which are supposedly pre-boxed and ready to throw in the mail. How in the actual balls grabbing that box and putting it in the mail becomes so complicated is beyond me. Nothing was custom built, no colors or hilts were selected, everything should have been supposedly pre-boxed and ready to fire.
I would absolutely recommend them and 5/5 star their company for the product itself. I WILL NOT recommend them to anyone with their current shipping habits. It's hard to tell anyone something is great and worth buying when it consistently DOESN'T SHOW UP until you've harassed them into sending it.

My son absolutely loved the Saber. I ordered the Saber on July 7th. 2 weeks later NOTHING. I ordered it as a birthday gift I understand due to COVID shipping would be off that was no issue. I called and emailed numerous times about an update... NOTHING! I regularly checked my account for updates and it showed "still processing." The product is great, it's the communication that needs tweaking. Oh and thankfully it did arrive a few days before his birthday.

Terrible customer service. I sent probably 20 emails and maybe at least 1-2 phone calls per day for 2 MONTHS (100+ calls) and did not hear back once... unacceptable. I finally got in contact with someone from customer service (probably like winning the lottery) who updated my shipping address for me and then my package shipped that same day; this means it was always ready to ship but didn't until the saw my email, so I'm not sure I would have ever got my product if it wasn't for my harassment of their customer service department (who were great once I got ahold of them, only reason I'm giving 2 stars). Also, the product is phenomenal.