UltaReviews 533

No i would never recommend to have this ultimate reward master card. They charge you late fee $31 and when you ask them for the courtesy they only give you courtesy for $15 and they are very rude when you speak to thier agents and thier managers and when i tell them nobody informed me about this when i called fews days ago and that agent said that all of my late fee will be refunded. This is pandamic time and every company is giving time for customers to pay back. I strongly do not recommend this card to any one.

I bought something online from this customer and it was 10 days late getting to me. Then when I get it it is the wrong item so I sent it back. They wouldn't refund my money so I filed a claim with Paypal. I finally got my money back but in return they made it where I cant order anything on line at all. How rude! It wasn't my fault they made a mistake. That is not how you treat customers. Thanks for nothing.

I bought my perfume here. It's perfect for me. I liked it so much. I can recommend your service to my friends.

Great store and great people who work there. Savannah was amazing and very helpful, she explained to us everything and made us have a comfortable and enjoyable shopping experience! Will definitely return!

If you order online you run the risk of your package being left anywhere the delivery company deems ok, even if it is a n apartment complex, wheee it can be taken by anybody. I live in apt complex that has a delivery hub to prevent this, however it was dropped in the foyer where there is no security. And because of this the package is gone, however not their problem, can you imagine if the post office did the same with your mail. Ulta doesn't deem it suffient, so not only do I need to pay for what I didn't get, if I want it, I need to buy it again. Never order from them, they contracted the cheapest delivery company and we pay the price

For cosmetics, Ulta is my go-to store. Ulta has some excellent exclusive brands and products. They provide incredible discounts. They always provide a free gift and a voucher with every purchase. Overall, an excellent experience with timely delivery and pick-up orders.

I receive all magazines to my correct address. On their app I put my deliver address in and then I also put my billing address in, checked the box that billing and deliver address were the same. Some how, the deliver went to a old address I lived at a year ago. I contacted Ulta and they told me that I would have to go into the app and change my address. I went in and there was NO old address in there. How in the world can a order go out when I specifically put in billing and deliver address were the same? My billing went through and it was a different deliver address. I have reached out to Ulta to let them know about the glitch on their app and they don't listen and send the same generic email back to me. They will not refund me back for something I never received. I have asked numerous times to have a manager give me a call, nothing. EVER. Beware as this company has issues with their website and their app and I wouldn't be surprised if they were hacked which would cause these types of issues.

They put items in your cart and call it a "gift" until you pay and then it is charged. Customer service won't cancel the order that was placed 5 minutes ago. Sad and sorry experience. Stick with amazon. At least they will make it right.

Horrible customer service, no help. Order was marked as delivered when it was not and I contacted customer service by email and got no response then used their chat function and was met with absolutely no help.

I like the Ulta Beauty brand. My first purchase was lipgloss. It was amazing. Colour and perfect quality.

Have called and emailed but no response. Horrible customer service. Am so disappointed. Oh wait, I did get a "survey" from them asking my experience with their customer service rep and I told them that it was not very good. Still no response. Apparently they do not read their communication

It's perfectly safe, I've purchased online a few times with no problems! Usually if it's a big company like that, it's fine. The only time you need to second guess a purchase is if it's from a sketchy website based in China.

Worst customer service! False advertising of delivery time (not due to a delay, just advertised fraudulently) and when i requested a refund for my expedited shipping they refused! I provided documentation (screenshot) of the advertised shipping and they still denied me a refund. I will NEVER shop here again! Disgusting!

Every time I make the mistake of shopping at ulta something goes wrong. This last time I received some tree hut scrubs and they all looked like they had been opened and dug around in. It was a mess. The second order I wanted a highlighter that was limited addition that it took two days for them to say was out of stock. Now had I known this I would have bought elsewhere. When I talk to their customer service people they are unhelpful and condescending. They even had the nerve to tell me that they would go ahead as a favor and give me free shipping on my order when my order was already free shipping. They also have been holding money hostage and refuse to give back for out of stock item. I tried to cancel items and return items with them and they are the hardest company dto work with. They make it super difficult and it takes forever. Also hot tip don't use afterpay there. The out of stock item refund I have been waiting forever for still isn't there and I can't dispute it because they said the merchant has to do it. If it were paypal or a credit card I could dispute it. After pay makes you go through the company. You know I've heard sephora has a rep for bad customer service but honestly they are five billion times better than ulta. Like I never ask for anything extra from ulta just for them to send what I ask or issue a l refund or a return refund and it's like pulling teeth. I won't shop with them again.

Good luck dealing with any issues if you contact them via chat. When you have to ask 4 times for their location, this should give you a clue of what you are dealing with. They play dumb, answer questions you didn't ask and ignore the questions you need answered. Maria in "Guatemala" is so far beyond unhelpful. It is hard to imagine someone can be so uninformed and unhelpful you almost think they are pranking you. Unfortunately it is real! My 4 year old nephew can provide more help than these chat reps. Maria is the 4th rep like this so it is not just a fluke. Sad what companies will do to save a few $$$ and hire idiots. No chat option is far better than these reps.

As a long time customer, for years I am highly disappointed in Ulta. I recently tried to place an order 2 days straight to take advantage of the daily deals. Each time my transactions were declining. I reached out to customer service who said I would receive a call from a Supervisor, which I never received. I later received an email saying the items in my cart went against their guidelines. I am confused because all I had was perfume, make up and nail polish in my cart, and there were no multiples of the same item to indicate anything shady. I've asked several times what in my cart went against guidelines but I have yet to receive an answer. That's fine because I was able to keep that $170 in my pocket and ULTA doesn't have to worry about my business again. Upon reading reviews from several sites, it seems they gave gone downhill.

I contacted customer service via live chat - they said some odd things ("sorry for your issue" etc) before I even asked my very generic question; I wasn't having an issue yet. Then they had me verify my identity, again, before answering a generic question. Which I never got answered. But they did continue to read into why I was asking the question about a gift with purchase and explain to me I never added the gift on, and they saw no mention of it even on the site- when I assured them I did add it on, they told me it was out of stock (interesting, because they couldn't find it moments earlier.). No help, and a confusing conversation, 15 + mins I'll never get back.

I email in to tell Ulta about this poor experience. I get an equally dumb email, asking the same questions I'd already answered, etc.
When I respond, telling them THIS is why I'll no longer be shopping here - I get a SLIGHTLY more real/human response, finally telling me they've looked for my gift with purchase and basically it didn't exist. HA!
I send them a screenshot showing it still listed on their site. And that I met the requirements.
They responded telling me that its out of stock - (funny, last email said it didnt exist) to check back on their gift with purchase page and make a new order and that I may be lucky enough to get a gift with purchase then! The audacity.

At this point, its not about the gift with purchase (who cares about it!), but about the fact that they couldn't answer a question without being defensive, and then basically called me a liar, and could never actually HELP me or answer me with a real answer. Sephora is so much better anyway.

Waaooo! So many different brands are available at ultra beauty website. I really liked this site provides high quality cosmetics, skin care, fragrances and so many products at very reasonable cost. Offers some great deals and discounts along with some freebies. Some of amazing beauty tips, tricks and blogs are also included. So i am happy with ultra beauty.

As a valued costumer with other places I have received help for packages delivered to the wrong address that should have been forwarded. Often the shipper is able to help! I received zero and no attempts. I receive so much more other places and I that's where my loyalty will go! Sephora and amazing have been amazing In Similar situations.