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Ulta

3.0

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Ulta Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its online order fulfillment and customer service. Common complaints include delayed shipments, unresponsive support, and unresolved issues with missing or damaged products. Customers express frustration over the perceived incompetence of service representatives and a lack of accountability in addressing their concerns. However, some positive remarks highlight the company's diverse product selection and rewards program. Despite these strengths, the prevailing sentiment indicates a need for substantial improvements in customer service and operational efficiency to enhance customer loyalty and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
119
value
103
shipping
97
returns
79
quality
90

We monitor reviews for authenticity

Wisconsin
5 reviews
1 helpful vote
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More Than 5 Stars
October 30, 2017

My visit to Ulta made me feel like a million bucks, no hurry, very casual and relaxed and took the time to do everything thoroughly and so professionally!

Date of experience: October 29, 2017
Florida
3 reviews
14 helpful votes
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AWFUL customer service
October 28, 2017

I despise Ulta. Shopping there is a nightmare because of how bad their customer service is. I have opted for shopping elsewhere because their customer service plain and simple is terrible.

Date of experience: October 28, 2017
Florida
3 reviews
15 helpful votes
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I could spend a weekend in here and still find new things I've never seen before, amazing store! SOmetimes the prices maybe a little more expensive but everything is in one place and easy to find. Love it!

Date of experience: October 26, 2017
Connecticut
6 reviews
39 helpful votes
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Great Store
October 23, 2017

I love the variety of cosmetics, fragrances, hair goods this company offers. I do get coupons and use them. Staff is friendly and helpful. An enjoyable shopping experience.

Date of experience: October 23, 2017
Illinois
2 reviews
3 helpful votes
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Get more help!
October 22, 2017

Done going in there to stand in long lines with only 2 people working a register! News flash - you have too much competition now to be ok with customers standing in those kinds of lines! Taking my business elsewhere.

Date of experience: October 22, 2017
Texas
2 reviews
0 helpful votes
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I won't shop at Ulta anymore because of how bad their return policy is. I received a foundation as a birthday gift but it broke my skin out bad. So I went to return the foundation and they were only going to give me $0.01 for it. Supposedly it had been on sale in the last 30 days for that price which is bull$#*!. I have never seen a benefit product on sale for anything less than 20% off. So now I am stuck with a foundation that I cant wear. From now on I will just go to Sephora or buy at the drugstore.

Date of experience: October 19, 2017
Tennessee
2 reviews
0 helpful votes
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Ulta is the best
October 18, 2017

Love my Ulta
Store and the Jimmy Choo perfume, my #1418 Punky Hair Dye Plum color and all the girls supplies.

Date of experience: October 17, 2017
Texas
1 review
3 helpful votes
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I always have super helpful staff when I visit in-store. Online orders ship quickly and have never had a problem. Points are what makes the difference between things being omg expensive and affordable. Track your points and watch for 5x the points windows. Rewards accumulate quickly with minimal effort. 10/10 will shop there again and again and again.

Date of experience: October 9, 2017
Pennsylvania
1 review
1 helpful vote
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Exclusions Exclusions
October 9, 2017

Their coupons are a joke, too many exclusions unlike Sephora's coupons. I will never shop here again!

Date of experience: October 9, 2017
Ohio
4 reviews
0 helpful votes
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Yes
October 9, 2017

I love Ulta! They have all my favorite products! Plus when you check out they'll often times give you free samples.
I recommend their body shop section. I prefer Ulta over the body shop because unlike the mall. Everything is in one store instead of having to also run by Sephora

Date of experience: October 7, 2017
California
5 reviews
3 helpful votes
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The great thing about Ulta is that if you need beauty products, you can walk in to the store and find what you need. It is also a great place to find and try new products and get some advice.

Date of experience: October 5, 2017
Texas
4 reviews
35 helpful votes
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Love it
October 4, 2017

I love the variety of products Ulta carries. You can shop affordable makeup as well as other more "high end" brands. Their rewards program is pretty decent, especially given the sales they have on a regular basis. I get my makeup through Ulta, mostly online.

Date of experience: October 3, 2017
California
1 review
1 helpful vote
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Not friendly!
October 2, 2017

Very bad experience! I will never never come back! They just play the hair of my daugther. Fooling the customer!

Date of experience: October 2, 2017
Tennessee
3 reviews
2 helpful votes
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Fast Delivery
October 2, 2017

When you cant find products anywhere else you will find them at Ulta. I love the buy one get one half off sales they have and i can always count on getting my items really fast.

Date of experience: October 1, 2017
Pennsylvania
3 reviews
2 helpful votes
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I've been to many Ulta's, I love the brands and selection. Sorry, Sephora has somethings, but Ulta beats them in my book.

However, every store I've been too has had the utmost nasty staff. We don't all work at Ulta like you, but you don't know where we work, the condescending attitudes needs to stop.

Date of experience: September 28, 2017
Pennsylvania
11 reviews
1 helpful vote
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The things i have purchased from this store have done the job i needed them for. It is a convenient shopping experience.

Date of experience: September 27, 2017
Arizona
1 review
0 helpful votes
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The best makeup
September 27, 2017

I love Ulta. They have the best makeup out of any company by far! I don't mind paying a little more for a quality product and Ulta always delivers a quality product.

Date of experience: September 25, 2017
Arkansas
6 reviews
31 helpful votes
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Do your due diligence
September 26, 2017

I have found some really great items at Ulta for a good price, but also have bought some highly rated items that turned out crappy. Be sure what you buy, before you buy, is easily returned if you are unhappy with it. And be careful not to spend too much. Many of their items are cheaper elsewhere.

Date of experience: September 25, 2017
Massachusetts
7 reviews
9 helpful votes
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I've been happy with everything I've bought at Ulta. A bit more pricey, but worth it. They also have great deals around the holidays.

Date of experience: September 14, 2017
Mississippi
5 reviews
17 helpful votes
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They have the best products and hard to find products! My girlfriend uses them along with another company and she always gives them rave reviews.

Date of experience: September 14, 2017