UltaReviews 533

On Oct 16th couldn't find a single employee in store at 1:15pm. Finally was able to make apt for perm. Big mistake I paid $117 + $15 tip for a disaster. Went back on 11-7 to show them what I got on Oct 20th. Girl made cl and gave me a bus card for Alicia Tate Genl Mgr and said she wld cont me as she was off that day. Also showed her the t-shirt I wore that day that is stained brown around neck and I can't get it out and my hair is darker & when I questioned hair dresser she went and got a bottle of shampoo for white hair and said I need to buy and use. So I bought it and it has not totally restored my orig color. Also she insisted I wash my hair in 4 days never heard that bef always told 1 week. I said this to her and I have been getting perms for a long time as I am 83 yrs old. But she insisted and kept saying 4 days and tried to make an appt for a haircut. She did nothing that I asked and my hair is all lengths and the only way I can describe it is awful. I am embarrassed to even let anyone see it. So that is it for me and I go to 3 diff sr centers and they can't believe how bad the haircut and perm are. I worked part time at Ultra 3 in late 90's aft retireing. Was a great store than but todays store cant hold a candle for service or anything to the old Ultra 3. Its no wonder you rarely see anyone shopping at your stores and you certainly don't have employees that give a hoot. I wonder how long your stores will last?! Thanks for letting me tell it like it is. MAH P.S. still waiting for Store Mgr Alicia Tate to call! Actually no need now I don't care and don't plan to return.

Ive always had a good experience in the stores so didnt think twice about ordering online with them. I should have checked with Consumer Affairs website and others. 1.5 stars out of 5. They sent an email stating my order was shipped BUT it wasnt actually shipped for another 4 Days (& that was after I called since the tracking number they gave had no tracking). EVERY contact Ive had with their CustomerCare Ive received bad/incorrect information (with a lot of attitude attached). - If you use the free shipping they offer, be prepared to get a condescending attitude (?! Seriously!?) like youre the Cinderella step child. Its silly and immature, let alone unprofessional.
Again, unfortunate.

I've shopped in a few of these stores and each one multiple times, on different days. Every time I entered the store wearing no makeup it has been difficult to get any assistance. That really has turned me off to shopping there. They have great sales and carry most everything. Still I shouldn't have to change my clothes and put on makeup just to get assistance. By the way, I have left, changed clothes and put on makeup, returned to the same store. Then I'm greeted by more then one employee and these same girls are helpful. I don't have time for impressing an employee just to shop.