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Ulta Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its online order fulfillment and customer service. Common complaints include delayed shipments, unresponsive support, and unresolved issues with missing or damaged products. Customers express frustration over the perceived incompetence of service representatives and a lack of accountability in addressing their concerns. However, some positive remarks highlight the company's diverse product selection and rewards program. Despite these strengths, the prevailing sentiment indicates a need for substantial improvements in customer service and operational efficiency to enhance customer loyalty and satisfaction.
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Have some very good products. I really enjoy that they offer a variety of products from low end to high end beauty. I
Ho usato i loro prodotti da molto tempo ma non ho mai trovato alcun problema con il meglio che userĂ² e lo consiglierei ad altri.
I've been searching of a clearcoat matte nail polish and they had it,
Nobody has it. So happy with this place and the prices are good too.
I was a little skeptical but after taking a whirl at shopping here. I have come to find that this is one of the finer stores. I have to admit the samples and reward program is better than Sephora but the downside is that they lack a lot of key luxury products.
Of all the cosmetics that I have, about 60% are products of Ulta. For me, the main thing is the quality, so I recommend this particular company for all my friends.
Ulta is one of the best retail stores for your beauty and self care products. From hair to skin to make up, they have it all. And the best part? Everything is listed at an affordable price and they always have deals and promotions going on. AS of right now, be sure to go in store or online and participate in the 21 days of beauty where high end products are discounted at an insane amount. The employees will always help get you right.
Today is tuesday which means another sale and now its all 50% off to almost 75% off on lotions and creams.
When I first came to the United States from the UK
I was a little skeptical but after taking a whirl at shopping here.
I have come to find that this is one of the finer stores.
The service was very friendly and everything had a place of its own.
It was tidy and they even sampled the product on you. So this store gets a thumbs up from me.
They did a great job with the eyebrows and eyeshadow palette looks beautiful and the products is amazing I love you so much I thankful to have utla
Ulta has everything and is very similar to Sephora except it has wayyyy more. It also has a bigger variety, from more affordable products to the same high end products that Sephora has.
I have to admit the samples and reward program is better than Sephora but the downside is that they lack a lot of key luxury products. I've never had a negative experience so far, just wish you had more diverse products.
Have some very good products. I really enjoy that they offer a variety of products from low end to high end beauty. I have been shopping at Ulta for a few years and am a rewards customer.
I like shopping at Ulta. The sales people on the floor are there to help but not in your face or pushy. I absolutely LOVE Ulta! Their brand of makeup is awesome for the price and they have the best points system!
They have cheap brands and an amazing selection of brands. Every ulta I've been to has never been to crowded to where I cant get a certain product
I purchase from ulta frequently, I really enjoy that they offer a variety of products from low end to high end beauty. Ulta's rewards program is also great and I will continue to shop there.
As a former rewards customer for many, many years - I tried returning some cosmetic gifts for upgraded products without a receipt. The snooty Ulta manager offered me a $5.00 credit - she said the policy is to offer the lowest price ever paid for the products --- ridiculous! Returned the products to another store & received a $65 credit & bought $150 worth of new cosmetics. Ulta lost a good customer & poor "word of mouth" review.
Ordered 12 bottles of shampoo/ cond. And only received 4. Called customer service and was on hold 52 min before to talked to anyone. Said they would reorder and I would get email conf. Never got conf. So I called again and was on hold for 61 min this time and said they had a manager to get them out right away and even confirmed missing items. Got conf. Email and still missing 1 bottle! Love that I have a hassle to get items I paid for. All I got was an apology for a mistake that was not mine, missing items, extreme wait times, and Im still missing a bottle!
Do not, I repeat, DO NOT order anything from Ulta International! I placed an order on July 1st (coming into Canada), received an email stating my order has been processed and thats when everything went downhill. 10 days later, the tracking number provided states my items havent yet been shipped. At that point I start getting weary so I call in. They cant find my order. Im told I will be called back before the end of the day. Dont hear anything for 2 days. Call back same response. Call back a third time, Im told a tier 2 associate will duplicate my order and will contact me within 48 hours. Dont hear anything for 4 days. Call back AGAIN and ask to speak to a supervisor (Ashley). Told shes busy and will call back before the end of the day. Still no call. When you factor in the amount of time Ive been put on hold AND the amount of waiting time before actually being put through to an agent, Ive spent about 3 hours on the phone. Still no products/information as to when theyll actually be dealing with my order. Today is July 16th. 15 days, 4 phone calls, 4 false promises of being contacted, 3 hours on hold, and 0 products have been delivered. Seriously, dont bother.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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