UltaReviews 533

Worst customer service ever. I am a diamond member and an Ulta credit card holder. I as recently sent a new Ulta card because if a tier upgrade. I activated the card and went to make a purchase for an item during their beauty sale event. It was an online only item. I got to use my card which had already activated days before and it says this card is unauthorized to be used. I call Ulta guest service and they say to wait and try again later it probably saved your old credit card information. I also called Commentity who is in charge of the Ulta credit card. They say all the info is correct and it is the Ulta site problem. We then try making the purchase as a member and as a guest both times the card hows as unauthorized. The item I have been wanting is now out of stock. I have been contacting Ulta since Monday I keep being told we are sorry for the inconvenience we dont offer rain checks. I tell them that isnt my question. Ejy cant I use the ulta credit card on the ulta site. I tried it at Amazon and th card went through. They stop responding. I was told upper management woul reply to me and it has been 3 days and nothing. No appeasements and no answers. They keep saying it isn't their fault. Well if he credit card company says the card is good and it works at everywhere else except your site then who's fault is?

Ulta is providing very good products and I have been shopping at Ulta from the start. I always recommend theri products to my friends and family. Sometimes their delivery services are slow but worth waiting for.

Ulta have some really great products. It has so much to offer. It suits my skin so well. The best skin care products. Their customer service is great too.

I was excited to go in for a color and a cut. The website offers a discount for 1st time customers. When i went for the appointment, the ulta employee seemed ok. I told her about why i hate going to salons. They push you toward what they want. She went on and on about how awful that is. It wasnt until after i left that i realized that same thing happened again. She talked me out of a cut that i wanted and she simply did a trim. I also wanted a lighter color, but she really just ended up doing my roots. She said that SHE liked the color that it already was. I feel so stupid, but that is what happened. When i left and paid at the register i realized that i was charged for a full cut, full color and there was no discount. I wont return of course.

This is the only Ulta that I constantly experience terrible customer service. I try to avoid this location although it's close to my home. If you have to return or exchange an item. The staff at this location will act like it's a conspiracy and give you the third degree (especially if you're a minority). Most of the ladies I go to class with have the same issues with this location.

I can only review local store experiences, but I hate going into Ulta. The associates who with at the location near me are rude, entitled, have no sense of customer service, and for some strange reason believe that customers are beneath them. No one offers help, says hello when you walk in, I've had several experiences of associates doing their makeup and becoming annoyed when you interrupt their beauty sessions. Sephora is better for prestige and Walmart for drug store. Stick to better service and better price points.

I've been shopping at Ulta Beauty for over 10 years. They offer a variety of beauty products from drugstore to high-end and have some really amazing sales. The stores are few and far between but sometimes worth the trip. The employees that I've dealt with have been rude and often say they don't know something instead of looking for the answers to issues to quickly get to the next customer. I used to exclusively only shop online until my damaged orders got to be out of control. The shipping department seems like they loathe beauty products because the way package things is ridiculous. I have numerous times received items that looked as though they were previously used by others. I stopped ordering online because of this problem for many months until recently when something I wanted was only available online. I shouldn't have been surprised to see my order had been not only damaged but the eyeshadow palette had finger marks in it so it was previously used. Their customer service department is horrible. It takes days and multiple attempts on my part to even get a response and when I do, half the time the representative doesn't even read my email, or comprehend what I said. I love Ulta Beauty, the customer service and shipping department not so much.