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Ulta Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its online order fulfillment and customer service. Common complaints include delayed shipments, unresponsive support, and unresolved issues with missing or damaged products. Customers express frustration over the perceived incompetence of service representatives and a lack of accountability in addressing their concerns. However, some positive remarks highlight the company's diverse product selection and rewards program. Despite these strengths, the prevailing sentiment indicates a need for substantial improvements in customer service and operational efficiency to enhance customer loyalty and satisfaction.
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I ordered shampoo from them on a Saturday and paid extra to have it shipped two-day UPS. Before I paid for it, I read the delivery date which was Wednesday, June 26th. I received an email from Ulta on Monday that my product had shipped and would be delivered on June 26th. I checked my tracking on Wednesday night because I hadn't received notification that it had arrived, and it read EXCEPTION... and said that at 3:35 p.m. UPS decided that they would 'redeliver it on the next business day'. I ordered it for my husband to take on his business trip on Thursday, NOW HE WON'T HAVE IT BECAUSE ULTA TOOK MY MONEY AND THEN UPS DIDN'T EVEN BOTHER TO DELIVER IT AND GAVE NO EXPLANATION WHY!
I placed an order today trying to use the 20% coupon code. I typed in the code, the discount showed up in the review, but it was gone when when the confirmation page popped up. Not sure if that was a glitch or Ulta being sneaky. I've been trying to cancel that order but no luck. Guess I'll return everything
I like that... i want to buy more this product... i can tell everyone who want to buy this...
Rates from this site tend to be heavy for my wallet but I seem not to have a choice. This site has fantastic goodies and even better service. Customer service is well knowledgeable and helpful. Thumbs up
All beauty products have different variants, maybe this is one product that needs to be tried, and the prices offered are not too expensive
The only place you can be sure to find best and latest makeups on market and the prices are truly competitive.
My one stop for makeups
I went to purchase $100 worth of product yesterday online, to receive an 11 PC lip sampler. I tried all day to make the purchase, it would never go through, I got sidetracked and then I called today to see if they will fulfill my order the 1st person said she was having phone problems, i asked her to call me back, she ended up hanging up on me, and didn't bother to call me back, I called back again and they won't give me the online special. I will not be ordering my products through Ulta. I will shop somewhere else. I am very dissatisfied with them
Company has a fine ratio of making products and selling them on very comfortable price. All beauty products have same effect which also positive.
It as a wide variety if make ups. I personally collects and try make ups for the first time and this site helps me to reach my goals in life, to become a makeup artist.
The products are OK. Tried one of the products an, it got me craving for more. Transaction process is flexible, fast and secure.
This product is indeed worth giving a 5 star for, I will in a short while order for it in my country.
I absolutely love Ulta. In store and online. Received my order with the item few were damaged but the customer service were very helpful.
Hello all the students!) Hope one day I also could write a review here, but now I've got smth to share with you, and it is a link to service which will get ready any assignment for you - catch it, but remember that you should use it only for example of your own!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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