UltaReviews 533

Ulta has contracted with Ontrac
Ulta has contracted with Ontrac, beware of Ontrac! I won't shop ulta online anymore due to this horrible shipping company! Look up Ontrac, they have horrible reviews! Look them up on YouTube and you'll see everything you need to know about Ontrac! It's obvious ulta only cares about cheap shipping and NOT their customer! By using Ontrac ulta took the fun and excitement out of shopping and have replaced it with stress and frustration!

I ordered a product that was suppose to come with a free gift with purchase. The product arrived and no free gift. I innocently thought it was just an oversight. BOY WAS I WRONG! ULTA had more excuses on why I did not receive nor would I receive the free gift with purchase. They are rude and dishonest. They offer nothing to rectify THEIR mistake and suggest maybe next time it will work. There will not be a next time. I will deal with an honest company that cares about their customers.

The review for Troy Ulta Beauty Store & Salon | Ulta Troy, MI (560 John R Rd, Troy, MI *******); And they block consumers reviewing them on google on their review website.
The staff, especially the black Daisy, treat immigrants horrible. Horrible place!
I returned a Clinique product because I found out that the sun-protective chemicals harms pregnancy (I didn't open the box). First, Daisy said we needed to talk to their manager, a white female (I first time needed to see a manager for returning products for 9 years in US). And they tried to force me to exchange to other products. I rejected and told myself never going there anymore.
They also tried to scam and did not really return my money to my credit card first time. 2 weeks later, I went back the store with my receipt. The black Daisy served me too. She pretended she didn't recognize me and said that it must exchange, not return (a "exchange" word at very bottom line of the receive, but the return wrote right on the middle---people must care about when you return there). Do you believe that she didn't recognize me with so much problem during the return, do not mention pregnancy reason return and II am an Asian rarely in the store?! She rejected to re-return my money until I got angry, so she knew I did not fear her because I am immigrant. If I did not keep the receipt, they would scam me successfully!
I went there first time because my Chinese friends wanted me to buy some beauty care products of famous brands (too many fake products in China). I took pictures of their products and prices and sent of my friends. They said they were too expensive comparing other places they knew. I asked if I could have their ads without buying anything. They said no (tried to seduce me to buy their products), but I did it from Ulta website without buy anything.
They treat immigrants horribly. Don't go there if you are immigrant. They will scam you because they know that you do not know American culture and laws well.

Re: website purchase and decision to exclusively patronize Sephora. I made a purchase online at/around 240p. Contacted Ulta immediately after purchase (so within 5min?) and was told they 'couldn't stop the package as they're so committed to rapid service'. So-much-knowing-baloney... My tracking data shows I won't receive package for nine business days (for $8+ s/h between NJ to PA. What a joke). Also: Ulta refused to retroactively apply coupon (by 5min). So peace out Ulta: the only thing that distinguishes you from Sephora, Macys, or even CVS is customer service. I may only spend $30-50 in any month but am confident Sephora and CVS will be happy to take it (as both have offered excellent customer service to me in the past for the *same* products and both have beauty rewards program and regular coupons).

I ordered Items for Christmas on Black Friday. Checked shipping status Evey day with no updates. I attempted to contact Ulta by email with no response. Today I called and they appolagized that item had never shipped. Stated they could reship would be up to 9 days, which at this point I don't have. I asked for help with purchasing it and having it held in a store to pick up on our way to our sons. Response was only if I can get there is 5 days. I asked for expedited shipping, response was, cant do that. I asked if the gifts that were included from my Black Friday order were available yet. Response was no they are gone. What is to love about doing business with Ulta?

Ordered over $200 worth of items on the Ulta website on Nov 22. On Nov 27 I got a call from them saying there was a "problem with my package and it was damaged." They asked if I wanted them to resend it. I said yes and was told it would arrive after Thanksgiving. (Note, they did not expedite the shipping as most reputable companies would. They just put it back in standard shipping.) On Dec 8, (still no package) I emailed them to ask the status. Dec 9th, I get an email saying my entire order was refunded.? No response to my question, no explanation for their crap service, just arbitrarily refund the order I've been waiting for since Nov 22. I will never ever ever shop here again. Rather pay more for better service at sephora.

ULTA has now started offering gifts with purchase but when the actual purchase takes place, the gift is not included, and the order doesn't ship for at least 10 days (more in some cases). If you attempt to resolve an issue, ULTA sweeps it under the rug every single time and twists the situation to make it appear that the customer was either negligible or confused, even when the facts clearly show ULTA is at fault and should offer a remedy. Money is the bottom line with this company. Do not order for this company. If something goes wrong, ULTA absolutely will NOT take responsibility and will find ways to keep your money.

Had the worst customer service. When I asked the girl where something was she huffed at me and then there were stickers all over saying free gift with $15 purchase. So I spent $16 and when she rang me up she didn't say anything about it. So I asked and she again huffed at me and just stared at me. I asked what I was supposed to do about that cause there were stickers all over the display saying it. So she once again huffed and went to walk the 15 steps to look at it and then came back to say, that sale doesn't even start till tomorrow, so I don't know what u want me to do about it. At this point I was so mad I just paid and grabbed my stuff and walked out. Will never go to that location again!

Listen to your valuable loyal customers. If something is an easy fix to make a customer (who is a diamond status credit card holder) happy, just do it! I have a 2 year old and an 8 month old who has cleft palate and I'm going through a treatment myself while my children's father abandoned us earlier this year. The only thing I get to do for myself that makes me smile is my makeup. I NEVER received the birthday gift in June. I checked everywhere in my email. I activated everything I was supposed to. Ulta doesn't care one bit that I didn't receive it. Yes, I understand it's a few days into July but I never received anything! It's not like I received it and just didn't use it. It's a $15 item that could SOMEHOW be sent to me but Ulta refuses to leave me satisfied. No one took any extra steps. They basically said "sucks to be you!"