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Milly Bridal UK Reviews Summary
The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.
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Ordered my daughters prom dress and then read the reviews and went into panic mode especially after the delivery date of 19/06/17 came and went I honestly thought my £145 was down the drain. However it was delivered on the 30/6/17 got plenty of tracking notifications and I have to say the dress was stunning my daughter looked gorgeous at half the price of the prom dresses she tried on in shops. All I will say is order at least 2 sizes bigger than you need and allow extra delivery time. Well worth the stress.
Delivery late! Too small! Had to buy elsewhere!
Now need to return for refund, receiving unhelpful responses from them, no returns address has been provided.
Does anyone know how to return dresses to them and where to?
(had to give 1 star, should be zero stars!)
Ordered a Tailor made dress for Daughters prom june 5th should of Arrived 16th June. Still No Dress No-one can tell me where it is. Tracking just states Dunstable Absoulute shambles leaving Daughter Devasted & me Having to buy replacement Dress
Will be going to Trading Standards regarding this Farce of a company
Whoever is saying this is not a scam is a joke you obviously work for the company luv otherwise your just cheap and nasty simple as that.
Do not be fooled by any of these good reviews they are fake it is the site itself the clothes are cheap tack and don't fit trust me DO NOT BE FOOLED.
My daughter's prom dress has arrived. It is absolutely beautiful, fits perfectly, was well packed and arrived on time. This is much nicer than anything I could afford in the UK... we are both thrilled with it.
This is not a scam for who ever keeps saying it my dress has just cam and its lovely it fits all my curves perfectly and made to me sure is spot on the quality is great comfortable around the boob aria as it is padding. I would recommend this site to any one that asks
Very dissopointed with my daughters dress there was some details missing also creased to death but worse of all the under neath skirt was in a terrible state to the point it wouldn't pass her hips how they are allowed to send a dress in this started it wasn't cheap have to pay for it to be mended I never order off these ever again
My daughter after waiting over a month to receive her prom dress tried it on and it was too big. I have sent them three emails trying to resolve this and they just keep ignoring me. THIS IS A SCAM
I found great wedding dresses on their website that I had been eyeing for months and finally am obsessed with my wedding dresses. Love all three dresses as they were all gorgeous, unique, and extremely high quality. It was a perfect mixture of every dress I saved on Pinterest. I felt like a beautiful princess picking out my dress. I ended up getting my dream dress there and couldn't be happier with the whole process.
These arrived at my door in 15 days, fast delivery and shipping. I have never been more impressed with a customer service. I wholeheartedly recommend millybridal to other brides.
It took some time for us to discover Milly bridal. It was almost at the dying minute when we were preparing for my little sisters high school prom. We were considering what will suit her for the prom as well as considering our financial capacity. Most of the places weve been to in search of a good and affordable cloth for her had failed us, because we couldnt find all that we desire based on the weight of our pocket.
Then one faithful afternoon, one of her friends came up with the idea of trying mill bridal. And she also gave us their web address. Using the URL, we were able to search for the kind of cloth that will suit the upcoming event. To our greatest surprise, we found varieties of clothes that we could choose from and also afford based on the prices that were tagged on each and every one of them. Some many good cloths that we saw there got us confused on what to go for and that will also fit our pocket.
In order to avoid mistakes of making the wrong choice, we opt to make use of the online chat with one of their customers service or care. And I must confess that the treatment that we got from them was superb. Finally with their help, we were able to select the best for my little sister and place an order for it; which arrived to us at the exact time that was stated.
Milly bridal is simply the best! Based on the perfect experience I had with them. I recommend them for having the best qualities of cloths and at an affordable price. And more especially for their good customer services that was rendered to us. I honestly wish to patronize them again if need be that my family will be requiring their services again.
I ordered a dress of olive color. The dress was well suited. The color combination was just amazing. The raw materials of the dress is perfect no doubt. I didn't found any fault in this dress. I did not feel any hesitation to go there again and buy their products. This company is highly recommended for any one. See you again. Thanks!
Since it wasn't my own prom, I was looking for a really nice dress that wasn't too expensive. I was skeptical of this website at first, but I decided to give it a shot and I'm super glad I did. I got a lot of compliments on my dress the night of the event.^_^ The only thing is that it was a bit long for me.
Ordered dress at the end of may then read reviews, wished I hadn't but should of not worried dress arrived today 13 th June 2 weeks before prom and its lovely.It was a made to my measurements and it looks great on, would order again from this site *****
The dress arrived today. It has crinoline underneath which makes the dress poofy and my daughter is not stick thin like the model in the photo, however she loves the dress so we will take the crinoline out. One of the button holes is broken and the color of the belt is different from the overall color of the dress. If everything turns out well for the dance I will post photo after.
Got conned £130 for a prom dress which does not look like the photo or fit me at all, they will give you 15% refund, which is nothing compared to how much I spend. Aswell as payed for rush order which does not rush it at all. Complete waste of time
I ordered a satin dress a week ago and I had great communication with the company, they would reply straight away. By keeping up where my dress was with the tracking number it was no problem i know that some people have got bad reviews but i know that i got lucky. The dress came yesterday and the material is just what i ordered and so was the size. I am going to trim the front as im too short but it is really a nice dress that matches my figure really well.
I have recently bought a prom dress from Milly UK. Do not be fooled. The stuff comes from China. They will scam you into spending £20 extra for a guaranteed delivery date which makes no difference. So, dress arrived in a plastic bag. The bag was torn. There's oil on the dress and they are refusing to communicate with me. £200 of hard earned cash just wasted. Please do not make the same mistake! Passing my case to Trading Standards
They are pure and simply con artists. The products they advertise are not the products they send to you. They charge high prices for poor quality goods.
You have been warned!
Couldn't agree more with everyone else, the dress looked nothing like the picture, it doesn't fit even though I had it made to measure, and frankly it looks hideous. Please please don't use this site, save yourself the hassle and the money! Too expensive to be throwing money away like that! Never online shopping again based on this experience
From the business
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members