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Milly Bridal UK

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

GB
1 review
12 helpful votes
Follow Mona M.
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I bought few pair of shoes from this company. After waiting almost a month for them, tried them on and they didn't fit as they were too small. I sent an email through the website to ask about returning brand new unused item and got a ticket. So I waited some more. I tried to contact someone through Facebook they said they forwarded my email to someone and gave me an email add so waited again. I emailed the address after few days to get a reply that I can't return the shoes as they are perfect size and basically it's my fault for not ordering the right size. This company has no customer service so be ware of them. It's a scam. One star is too much for it.

Date of experience: June 6, 2017
GB
1 review
7 helpful votes
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ABSOLUTE SCAM
June 4, 2017

IF YOU HAVE ANY SENCE DO NOT BUY FROM THIS COMPANY IT IS A TOTAL CON IT SHOULD NOT BE ALLOWED ORDERED A DRESS IT ARRIVED LATE EVEN THOUGH I HAD PAID EXTRA FOR RUSH FEE, THEY DID NOT REPLY TO ANY EMAIL ONLY WAY WAS TO LIVE CHAT WHICH WAS PATHETIC WAS OBVIOUSLY JUST A COMPUTER THAT WOULD BE ANSWERING ALL QUESTIONS AND THAT WAS TO JUST FOB YOU OFF WITH LIES TELLING YOU YOUR DRESS WOULD ARRIVE BY THE DATE YOU ASK AND TRUST ME IT WONT, WHEN THE DRESS FINALLY DID ARRIVE OH MY GOOD GOD HAVE NEVER SEEN SUCH CHEAP NASTYNESS IT WAS DISGUSTING CHEAP AND NASTY MATERIAL WAS A DISGRACE AND DIDNT EVEN FIT THERE COULD NOT HAVE BEEN ANY MORE WRONG WITH IT IT WAS A JOKE SAFE TO SAY IT WENT STRAIGHT IN THE BIN, TAKE MY WORD DO NOT ORDER FROM THIS HORRENDOUS COMPANY UNLESS YOU LIKE TO THROW MONEY DOWN THE DRAIN, SCANDLESS.

Date of experience: June 4, 2017
GB
1 review
19 helpful votes
Follow Kate L.
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Ordered the dress and paid extra for expedited delivery. It didn't arrive so I cancelled the order. They accepted the cancellation and then later that day shipped a dress. This led to no end of hassle. They told me I'd have to wait for delivery then return it (at my own expense) and then they'd refund. My daughter decided to try the dress on so she could keep it for a future event. It was no where near the size 10 we'd ordered. More like a very small size on the bodice despite her being an 8/10 and despite me having measured her carefully according to the size chart. There was also a defect in the stitching at the back so the skirt didn't hang properly. Despite all this I have had to pay for return. I don't trust them to refund me so am passing this over to my credit card company. They are unprofessional and, in my opinion, dishonest. I think they just found a dress to ship after I'd cancelled in the hope I'd keep it. Clearly there are some good reviews for some lucky people, but in view of my experience and the number of other very poor reviews, think very carefully before using this company. I'm giving one star as zero stars isn't an option.

Date of experience: June 3, 2017
GB
1 review
21 helpful votes
Follow Wendy m.
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I ordered a dress for my daughters prom that she had fallen in love with. Ordered it and had no response of confirmation of my order for a few weeks even thought I had emailed them in a few occasions. Eventually got back to me and then the dress arrived a few weeks later. OMG! All screwed up in a postage bag and when opened not a bit like the picture. The colour, the material was awful cheap nasty material. Didn't fit properly at all even though I had gone of their measurement chart. It had 4 marks on the back of the dress. I have tried on 5 separate occasions to email millybridal and had no response what so ever. I have give them chance to respond and waited 4 weeks so now ism going to take it u with my credit card company in which I paid for the dress. This serve is disgusting.

Date of experience: June 3, 2017
Washington
1 review
22 helpful votes
Follow Deborah D.
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It's my dream dress
June 3, 2017

Although I hate ordering dresses online for important events, I fell in love with this one and had to have it for my husband's military ball! I'm 5'4 and a 34, 29, 40 which means my bust is a SMALL, my waist is a MEDIUM, and my hips are a LARGE according to this size chart. I'm sure some of you can understand my struggle. So, I did what the website suggest and ordered a bigger size. I ordered a large & the bottom fit beautifully, but the top was a little loose & the length was a little long. I took it to get altered & now it's my dream dress. I'd definitely recommend this, just follow the size chart and if you're between sizes, like I am, just be prepared to get it altered!

Date of experience: June 2, 2017
GB
1 review
1 helpful vote
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$#*!
June 1, 2017

Total pile of $#*! don't even bother with these!
My daughter ordered a prom dress paid £154
Came yesterday and it was awful, damaged, tacky, cheap nasty material, dirty off colour netting for sleeves., pieces of cotton and sequins hanging off, no label or size on dress and no return slip in packaging or a contact
Now trying to get a refund from this sham of a company that says UK. Millybridal but shipping address on packaging says Singapore
Really really angry

Date of experience: June 1, 2017
California
1 review
0 helpful votes
Follow deliaa m.
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I am in love with the dress!
July 3, 2017

I am in love with the dress! I ordered it for a friend's wedding and ended up wearing it for a few other formal events! Since I am somewhat busty, I was worried a little bit about what kind of a bra will work with it; once I wore it with a strapless one but turns out I don't even need one! I wear a DD normally so you can see how strong the dress is. It is amazing! I think I might get a few other colors of it! Thanks uk.millybridal.org!

Date of experience: May 31, 2017
Japan
1 review
11 helpful votes
Follow Wilson E.
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So cute
May 31, 2017

I spent weeks looking for the perfect dress when I came across this dress in a store but sadly they didn't have my size and couldn't get it shipped in time for my dance! Someone told me about this site and luckily they had this dress (even in the color I wanted too).

I LOVE THIS DRESS and it's even cuter in person. It's super long on me but I'm only 5'2, the top fit me perfectly, I'm a 32 A and bought a size 0. It has pockets which makes it 10 x better. Also, it was delivered within three days. I'm absolutely in love with this dress so if you're thinking about buying it, DO IT! It's worth every cent.

This is a 100% authentic dress and I got lots of compliments on it! I wish I could upload a photo to show how stunning it is.

I love this dress! I got the skirt, and it's a little darker than the picture but so cute!

Date of experience: May 31, 2017
GB
1 review
1 helpful vote
Follow Natasha W.
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They don't use quality materials, boning, premium hand sewn anything, their material is see through, not the same colour and they state they are from London and actually they ship from China, they are very difficult to get a refund and even then it is not the full amount. DON'T USE THIS SITE, YOU ARE WASTING YOUR TIME

Date of experience: May 26, 2017
GB
1 review
4 helpful votes
Follow Shannon B.
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Please, I want to save everyone from the heartbreak and humiliation. http://uk.millybridal.org/ is a con. They claim they are from somewhere in the UK, however they are from China. The dresses aren't made with premium materials, they don't include boning and don't expect them to look like the image posted on the site. They refuse to give you a full refund and offer you 15%/30%/65% refund but you have to pay the shipping cost and obviously this isn't cheap when you finally realise it is from China. The reviews that are posted are clearly FAKE or they PAY people to write reviews as I hardly believe anyone will enjoy their garments.

Date of experience: May 26, 2017
GB
1 review
2 helpful votes
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Rip of scammers
May 23, 2017

I've purchased a dress from them that I think is only fit for cleaning up in my daughter is so upset. The dress is nothing like the pictures on the website, cheap and nasty material and when you try to contact them to return it they only want to give you 15% of what you've paid for it plus there is no return labels which they don't want to give you details when you try to contact them. So thanks to milly bridal my daughter is without a prom dress, hope you are happy with your rip of methods. PEOPLE STAY AWAY FROM THIS SITE

Date of experience: May 23, 2017
Washington
1 review
0 helpful votes
Follow Louise L.
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Beautiful! I loved the dress on a size 4 model being more like size 14 myself, I hoped it would be flattering on me too. It really was (to be modest...)! The dress came one week earlier than anticipated. The box it came in was small, but reading rewiews here, I knew what to expect.
The dress fit perfectly, I ordered a dress to my measurement, and it was worth the small extra fee.
The neckline is very deep, and I am probably going to make it a little less so with a few stitches. I am, luckily, not very busty.
The quality is good, and it looks much more expensive than it was. A real bargain :) I have gladly recomend UK.millybridal.org!

Date of experience: May 20, 2017
China
1 review
0 helpful votes
Follow Robin M.
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I absolutely love this dress. I was a little skeptical ordering online without trying the dress on, but it fit perfectly and looked amazing. I am 5'4,125 pounds, and a 2 fit perfectly! When going off of the sizing chart the only measurement that matters is the waist since the rest of the dress flows out from there. Also, the dress got to me within 4 days of ordering so that was a plus! ABSOLUTELY LOVE THIS DRESS AND THIS WEBSITE!

Date of experience: May 19, 2017
GB
1 review
22 helpful votes
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Rip off
May 16, 2017

DO NOT USE. Ordered a dress from them in March for daughters prom. Arrival date was April. I missed the delivery so rang and asked for it to be delivered to my local pickup point. Two days after I went in but was told I couldn't pick it up as I didn't have an email or text and no photo id. Rang delivery company the next day and they said milly bridal had requested the dress back. I've online chatted with milly Friday 3 times. The second time they said they would send out another dress so waited another 2 weeks and nothing. They fobbed me off each time. I've emailed them twice and got a reply today. They told me the dress has been ruined and they will make another one and I need to pay £80. Wish we had read the reviews before buying.

Date of experience: May 16, 2017
China
1 review
14 helpful votes
Follow Amanda L.
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Nice Fitted Prom Dress for me!
May 16, 2017

Great dress! Just as pretty as the picture and size was as expected. It is sad thing but it is really the first time ordering a dress has worked out right for me. I had talked with their customer service to check if I can make the split 4/5 inches lower than the picture because the split is too high for me. I also had told them some other requirements and the customizing did not cost me any coins. The dress came as what EXACTLY what I want. I really appreicate it. Fitting and comfort is great! Would definitely recommend this site to others, just be prepared to pay a bit extra for the shipping as the dress are from China. It took me around one month to get my dress. However, the dress will definitely be a great value for your money.

Date of experience: May 16, 2017
Japan
1 review
0 helpful votes
Follow James D.
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We ordered this dress in a custom size and in the grape colour. The sizing was perfect and well worth the small extra cost. The quality of this dress couldn't be better. The materials are of a lovely quality, from the cream satin under dress to the lovely lace-up detail on the back, the coloured lace and boned bodice and tulle skirt. The beading is lovely too. I can't fault this dress. I wouldn't hesitate to use this company again. Thank you so much for making my daughter's prom dress dream come true.

I can fully recommend this dress!

Date of experience: May 16, 2017
Oregon
1 review
24 helpful votes
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I wanted to give a detailed review to help other brides who are thinking of buying their gown online. I am from UK and when I started looking at gowns I just could not bring myself to spend thousands on a dress for just one day. So instead I started looking online. I did quite a lot of research into different websites, and read a lot of terrible stories. I found that many websites looked unreliable e. G all the pictures looked stolen from designers and prices were too good to be true. Then I found uk.millybridal.org. There prices were slightly more than other online sites, but still far cheaper than in store boutiques. This actually made me feel better about it. I did plenty of research, and read as many independent reviews as I could find. I found that it was mostly positive. I decided that I would risk it and I ordered from millybridal quite early, so that if it didn't go to plan I would still have time to find another option. I read every single piece of information on the website and I was appreciative of how they were quite honest about purchasing online, that their dresses are made in China. Also that there was a chat section so I could ask questions. I did ask several questions about fabric options etc, and the progress of my dress once I had ordered and for each request, the person made contact with the tailor and had sent me an email with a quality reply within 24 hours which was great.

I did a custom made order, so I supplied my measurements. It said that production time was 25 days, plus 3-5 days delivery. I was alerted that my dress was completed and being sent out after about 28 days, so pretty spot on. They provided a tracking number so I could see the progress of delivery at all times. The package arrived just in a plastic bag, so not packaged particularly carefully, but mine was not a creasing fabric so it was ok.

I was extremely nervous at all times throughout my purchase. I was quite anxious that it would be different, poor quality, or just not turn up at all. Opening the dress was exciting and I was so relieved to see that the dress was just perfect! It was exactly the same as the pictures on the website - of course I was aware that the pictures were of tall thin models and I am short and curvy so knew it would look different. But the fabric, style, cut, everything was exactly as I had hoped for. And If I expected the quality not to be great from an online purchase I was wrong. The quality of the fabric and sewing/stitching was fantastic.

Date of experience: May 15, 2017
Washington
1 review
0 helpful votes
Follow sanaltho t.
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This dress is so pretty. The color is peachy-champagne and the texture of it is very soft. The lace looks exactly like the picture. The color is slightly different and so is the little flower embellishment but that's fine. It's about tea length.

I bought this dress from UK. Millybridal online because i wanted something very unique for a prom i will attend this spring. I was looking for something that would stand out from the traditional "prom" style, yet still be comfortable and gorgeous. We got it on sale which was an amazing deal!

Pros: -very well fitting I normally wear a size 4 or 6 UK so we took measurements and according to their size chart bought a size 6 UK. I almost bought the size 6 UK because one review said it runs a little small... thanks God I did not tho. Fits like a glove -very soft and flowy -built in bra -shipping was safe and fast

Cons: -the shipping notification said it was delivered to the front door, although it was not, so we were about to call UK. Millybridal when we thought to check the mailbox first and there it was! -color and flower different from the picture - ribbons were far too long - neckline needs a little taking in but thats not such a huge deal

Overall, I am not really that picky, so i'm gonna give this review five stars and recommend that you buy from this company!

Date of experience: May 15, 2017
Japan
1 review
0 helpful votes
Follow Vita H.
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Never sure about quality from online sources, but I was pleased with what I got for the price, and how quickly it was delivered. I was also impressed by the range of products available, although there were quite a lot of Jack Sparrows.

I ordered at very short notice, and was very surprised and happy when the outfit was delivered early the next day. (Just as well, as a few minor alterations had to be carried out). The quality of the outfit was excellent, (much better that I'd imagined), and could be adapted to make other outfits in the future. Will definitely use this Company again, and would recommend it to friends.

If I have one negative comment, it's that I can't find the search facility, it could be better. (You have to know exactly what the outfit is called in order to get to it) Otherwise, really pleased.

Date of experience: May 14, 2017
Washington
1 review
0 helpful votes
Follow Haydee A.
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I received this dress 14 days after placing the order, three days before the estimated shipping date. Needless to say, I was very impressed with the quick delivery. Like everyone else has mentioned, its a little scary to order clothing over the internet. I like to try on clothes first. However, I loved this dress so much that I decided to take the chance. Ive been looking for this style, tea length, ballgown, for a long time. It is beautiful with top notch workmanship. I ordered red. I didnt want black and was afraid pink would be too teenagerish. The polka dots have a velvety texture. I followed the directions on the how to measure video and ordered according to the size chart. The dress fits perfectly and has a very retro feel. However, I am 59 and think this dress would overwhelm someone who is petite.
Thanks for the beautiful and affordable dress.

Date of experience: May 12, 2017

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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