Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought this dress just four weeks ago and I got it the day before Yesterday. So fast! I was thrilled when see it lying at the door steps. I opened the package immediately and found out that the dress was in the colour I was looking for and it fits me perfectly!
Do not buy from these scums, they use pictures of expensive designers and misleadingly will sell their products pretending that's what the produce. In reality they will make a ridiculous nasty looking replica and will not accept any returns and refunds! This site needs to be reported and banned for trading in UK.
I got my new dress today. They are totally amazing: 3 Little bit bigger, but that was in plan :) (my weight changed often) I never expect that materials will be so nice and how dress are made, my god looks more than professional. Thank you so much. Surely it's not my last shopping here:)
Joya Novak
The prom dress is beautiful, and fits well, according to the measurements that I submitted. It was completed in 4 weeks. All products that I ordered came in the delivery. I am very satisfied with this gown and would highly recommend your store and products.
Don't use this company its made out to be a British company but its in China, They wont answer Calls, Emails, and wont Refund our money, You have been Warned Don't use!
I ordered this dress for my daughter who wanted it for a special occasion. I explained that I needed the dress earlier than I had thought and the Milly Bridal staff were very helpful and rushed my order through. The dress arrived and my daughter is extremely happy with it. I am totally happy with my shopping experience and I look forward to shopping with Milly Bridal again in the future.
I am very pleased with the dress I ordered for my daughter. It was to be for an event but we didn't get it on time due to my not realizing it would take as long as it did to make and deliver it. I was nervous since I realized it was specially made that the quality would be subpar due to the price. I was pleasantly surprised with the quality of fabric and construction. We will create another event to wear it, for another girls night out.
Very flattering and comfortable to wear! Thank goodness there was enough time to order this custom gown from MillyBridal! It looked exactly like the photo but a bit sexier than I expected. Unless youre 5 9" and taller, the skirt will hit at a notsoflattering below the knee length, so I had it hemmed a few inches and it made a world of difference. The neckline seems much more plunging on busty women, so proper undergarments are a must.
I'm so in love with the dress. You guys really surpass my expectations. The fabric, how is made, the color... Everything is just so perfect. It looks beyond gorgeous. I can't wait to receive the other ones and I know they will be as perfect as this one. I can totally say; I will look stunning the night of my prom.
Ordered my dress just from viewing item. Had never used this web site before. Communication was good with updates recieved regularly. Item tracking was availibale which again gave me confidence in the product. Item arrived sooner than thought. Packaged good. Item was good. Would recommend you order a size up versus your usual as small fitting, but overall was happy with the item. This is to be used for a fancy dress event, but could easily be worn to something more formal.
I recieved this dress under 4 weeks to Australia! It only took 24 days to post! Fantastic! And I could track it the whole time (which i did). When I recieved this dress, it was better than I thought. It is exactly what the description said except the sequins where clear which shined pink or green (depending on the lighting) but it still worked beautifully. The dress fits to exactly what it measured and I can not wait to wear it to the prom. Thank you SO much! Will be buying again soon!
This dress is very much well made! I absolutely love it! The quality is wonderful! And I can't wait to wear it! I will have to say the tiny sash/bow in the front and the lace up in the back was a very light blush color not a darkened pink as the pic showed but I'm happy it turned out that way because now my shoes I bought march to the dress! I'm so happy! Also the built in bra is very supportive and is made well! Thank you MillyBridal!
My dress was shipped a few days before it was scheduled. It was well made and beautiful. My measurements fall between size 2 and 4 so I ordered size 4. After a bit of taken in at the top part, the fitting is fine. For color I chose grape. Grape in chiffon is a bit dull compare to satin but it is a nice color. I am short, 5 ft, so the dress is like tea length to me but I like it this way. This is my first buy from Milly Bridal and I am very happy with my purchase because the quality of the dress is good, it is true to size and is very flattering too. I have already placed my second order.
This dress is perfect; i ordered it and received unexpectedly before i thought i would. I tried it on and wow! It fit so right. My sisters and friends coz they initially didn't trust my choice but were blown away when i had it and wore it. When u order the perfect size u eill look right in his perfect dress. I feel like a queen wearing it.
Lovely dress that looked perfect. The dress was nicely sewn with beautiful details in the front. The dress was sewn in more powerful fabric than what the picture showed without being negative. One slight negative was that the upper part of the back of the dress was slightly out of the body (neck edge). Perhaps it should have been sewn a small incision on each side of the zipper. Overall, I am very pleased with the dress. Definitely recommend :)
I ordered this dress for my prom and loved it! It arrived much earlier than the estimated date, and it was simply perfect. A lot of people were worried when I said I had ordered my prom dress online: What if it doesn't fit? What if it doesn't get here in time?... Heard all of that! However, the dress was exactly how I wanted it to be and it fits perfectly, I ordered with custom measurements.
So I ordered and since received my second prom dress which fit her perfectly! I ordered the size larger that what she needed going off the sites measurements and I am glad I did, it would have been too small otherwise. Everything about the 2 dresses I have ordered is great from quality to pretty colour ( regency) and style. I would reccommend MillyBridal to anyone. In fact I work in an office full of woman and I have done exactly that :)
There are good things I can say about this dress and company. I was told about this website from a friend and I was a little scared at first because it's hard to know how something is going to fit by looking at a picture. This dress made me feel so pretty and it even had enough fabric for me to twirl lol. The dress is very good quality for the price and fit like a glove. I will tell everyone I know about this website and will definitely use this again the next time I go to a Mardi Gras bal. I received so many compliments on this dress. They do not send you a confirmation email but you can look up your order on their website.
I Love this dress, I selected this dress for my prom in the color Regency. Ordered separately but All the dresses were consistent in shade. The sizes were very accurate and shipping was as stated. I certainly will be ordering from MillyBridal again!
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...

