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Milly Bridal UK

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Carie I.
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I was truly pleased with this dress. It was perfect and classy for my ball! I was so pleased, i ordered another dress. It arrive faster than i expected. Quality for an inexpensive price! Its true to size, it was better than i expected and i recieved so many compliments. Thank you MillyBridal!

Date of experience: April 13, 2018
Brazil
1 review
1 helpful vote
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I was very pleased with the whole process from ordering up until the dress was delivered. Very professional service and I will definately order again from this website. The dress arrived in perfect condition and the fitting was perfect too. Loved the color (watermelon). It was everything we had anticpated no alterations needed. A bliss... Thank you for an awesome job done.

Date of experience: April 13, 2018
BA
1 review
0 helpful votes
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Hello, you guys have done a good job. It is so fast to receive my dress. And the dress also fit me well. I love it. At first, I am panic because the dress is categorized as prom dress, but I want to use it to attend a evening party. But now I feel happy. It is also OK to wear it to my pary now. Thank you.

Date of experience: April 11, 2018
GB
4 reviews
1 helpful vote
Follow Klaudia P.
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I received by dress yesterday. I could not believe how fast I received it from the time I placed the order. It came in perfect condition. The material is soft and looks identical to the dress in the picture. I ordered using custom measurements and happy I did. It fits like a glove. I do not need any additional alterations. I will order more items from this site again.

Date of experience: April 10, 2018
GB
1 review
0 helpful votes
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Prom dress
April 11, 2018

Was apprehensive at first ordering a made to measure dress. Received the prom dress yesterday - fantastic! Just the right colour, custom made, fits perfectly and my daughter is very happy. No delay in receiving the dress, delivery was spot on, and the whole experience was very, very good.

Date of experience: April 10, 2018
India
1 review
0 helpful votes
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Even though, I experienced some issues with the dress and it did not fit me properly, after my review, I was contacted by one of the representatives. I was pleasantly surprised with the kind of excellent customer service I was provided with. The response was very prompt, professional, understanding, and straight to the point. I'm giving five stars for the customer service I have received.

Date of experience: April 8, 2018
Ohio
1 review
0 helpful votes
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I ordered this dress and had it custom made. Was a little unsure of ordering on line. But was very surprised by the speed odlf delivery and the quality of the dress, not forgetting to mention how well it fits. I'm very happy and will be ordering from MillyBridal in the future for sure. Thanks guys!

Date of experience: April 5, 2018
Brazil
2 reviews
0 helpful votes
Follow Lesha D.
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Eu estava cético de comprar um vestido de baile on-line, especialmente desde que eu continuava a ter problemas de forma a tentar alguns em nas lojas. No entanto, um amigo me enviou um link para MillyBridal e eu achei muitos vestidos com preços bem e ficou impressionado com os comentários positivos. Eu pedi meu vestido e escolheu ter dimensionamento personalizado e o vestido caber perfeitamente e é realmente boa qualidade! Eu estou muito satisfeito! Se eu tiver que começar um outro vestido de baile no futuro, com certeza vou obtê-lo de Millybridal.org!

Date of experience: April 4, 2018
Brazil
1 review
1 helpful vote
Follow Kandace C.
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This is the second time I have ordered from this website and it did not disappoint. Received dress well within the delivery date. I was delighted with it, it looked exactly like it did on the website. The fit was excellent and it has been much admired. I would not hesitate to recommend this website to anybody and will certainly use it again in the future.

Date of experience: April 3, 2018
Poland
1 review
0 helpful votes
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Gorgeous dress.
April 3, 2018

I ordered this dress for my daughter's senior prom. I took a chance on MillyBridal and was extremely pleased at the gorgeous dress that arrived. The color of the dress is a little lighter but it looks just like it does in this picture. I took her measurements before ordering and had it tailored and the fit was perfect. Thank you MillyBridal for an amazing experience and a gorgeous dress. My daughter's prom will be one to remember thanks to your perfection in making this dress.

Date of experience: April 3, 2018
Brazil
1 review
0 helpful votes
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I ordered a custom measurement so I knew the dress would fit me right. It's a bit snug on the top. Dress is very pretty. I when with blushing pink, it was exactly the color we were expecting it to be. The ordering process was quick and easy. Received my dress within the expected delivery time. I would recommend Milly Bridal to others!

Date of experience: April 2, 2018
GB
1 review
19 helpful votes
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Liars
March 31, 2018

Bought a dress for an occasion. It arrived one month too late and when did arrive it was completely wrong dress. It took three months and numerous emails and photos for this company to except they made completely different dress to what I asked for. They send me returning form and I returned dress straight away. Five months after and I never received a penny back from them. I filled complain to my bank and they are trying to resolve the issue. Another thing, this company is not in London they are located in China. Very difficult to communicate with them. When returning dress I had to pay shipping charges to China. MillyBridal is ignoring all of my emails since then. Please do not use this company.

Date of experience: March 31, 2018
Poland
1 review
1 helpful vote
Follow Yulanda W.
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I have received the dress. I ordered it in the ivory color. It is great. I love the ruffles. And the fabric is also very soft. I have told my friends about the dress. She will tell the other friends to order the same one. I am so exciting to wear it in the prom. Thanks for all your help.

Date of experience: March 29, 2018
Elenor S.
Portugal
1 review
0 helpful votes
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This dress is gorgeous. You must go exactly by the size chart though. I usually wear a size 6 off the rack but the measurements they have here said I was an 8. The dress fit me like a glove. The fabric is perfect! It is not sparkly as it is in the photo. You won't be dissapointed. Just be sure to measure yourself and go exactly by the chart!

Date of experience: March 29, 2018
Serbia
1 review
1 helpful vote
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We ordered this dress for one of my prom. It was delivered very promptly. It is very well made however we ordered the colour in hunter green which ended up being much lighter than we expected. Not a problem, the overall quality was enough to make us happy with our purchase. Thank you!

Date of experience: March 27, 2018
TW
1 review
2 helpful votes
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I was hesitant to order from MillyBridal since I had no experience with the site and the dress would be shipped all the way from China, but the dress was just as described, no problems with the order! I had to have it taken in a bit, it seemed like the size 4 was slightly bigger than expected but it wasn't an expensive fix and I got so many compliments!

Date of experience: March 26, 2018
Brazil
1 review
0 helpful votes
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I ordered this dress for one of me, made for my measurements. However, the dress needs to be changed especially at the top. It needs to be very well defined. The dress is more than a line A is not like the picture. The dress is beautifully made and of great quality. I would definitely buy a dress here again though.

Date of experience: March 26, 2018
Brazil
1 review
0 helpful votes
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I purchased this dress to wear at my prom. I had it custom tailored to my measurements and it was beautifully made and fit perfectly. The dress was perfect and even prettier than I expected. Nice product, well made and even fast shipping! I would definetly recommend this dress and this site! Thanks.

Date of experience: March 22, 2018
Montenegro
1 review
0 helpful votes
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The dress is better than I expected. The fabric is the beautiful, heavy, quality work. And really most weddin dresses need to be altered so the sizing isn't much of an issue. I would highly recommend this dress and just ordering from Millybridal in general. I didn't have to pay any extra duty fee and the dress arrived a little over a week after I had ordered it I had expected to wait over a month for it so this was awesome!

Date of experience: March 21, 2018
Mexico
1 review
0 helpful votes
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Thank you so much MillyBridal for your consistent good service. I received my dress today and was amazing with how similar it looked to the one i saw online and how well it was made. I will recommend you to all my friends getting married and continue to give you my busines. Thank you again.

Date of experience: March 21, 2018

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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