Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Milly Bridal UK

Milly Bridal UK

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Milly Bridal UK?
grey stargrey stargrey stargrey stargrey star

Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

Brazil
3 reviews
1 helpful vote
Follow Melvin P.
Unfollow Melvin P.
Share Review
Report Review

Absolutely beautiful! This dress is exactly what I wanted and I love the material and the neckline. The size/fit was a bit off but I ordered a custom made size and it was my fault for not measuring accurately. If you want a beautifully made and high quality dress - I highly recommend! Just be sure to get accurate measurements. I will definitely order from uk.millybridal.org again!

Date of experience: May 23, 2018
Washington
1 review
0 helpful votes
Follow sofie o.
Unfollow sofie o.
Share Review
Report Review

Great
May 23, 2018

Loved my dress. Fit well. Great color and style. Good website, wore it to prom and got lots of compliments.

Date of experience: May 22, 2018
GB
1 review
5 helpful votes
Follow Nigel C.
Unfollow Nigel C.
Share Review
Report Review

This is a fraudulent operation, you pay they then offer when dress does not turn up 20% of what you paid as a refund. Great business 80% profit for nothing. So i had to get this into the world, i am a journalist /filmaker and a will be digging deeper.

Date of experience: May 22, 2018
Spain
1 review
0 helpful votes
Follow Enedina M.
Unfollow Enedina M.
Share Review
Report Review

Hi, I would like to say thank you. I received the dress soon after I placed my order. The quality was excellent and looked so much like the pictures. The chiffon was soft, the V neckline was nice for me. The most important thing was that the sleeves fitted my so much. I love it. Thanks very much uk.millybridal.org.

Date of experience: May 21, 2018
Poland
1 review
0 helpful votes
Follow Bertie N.
Unfollow Bertie N.
Share Review
Report Review

I received my dress today and what can I say but absolutely stunning, the length a little too long but nothing to worry about I can get it taken up, otherwise fitted like a glove. I would like to thank uk.millybridal.org for making a beautiful dress for me. I will recommend your site to all of my family and friends.

Date of experience: May 19, 2018
GB
1 review
2 helpful votes
Follow Philip S.
Unfollow Philip S.
Share Review
Report Review

Brought a burgundy prom dress which was supposed to be made to measure received a red dress. Contacted millybridal and was asked to supply a photo which we did they sent us photos back of a burgundy dress saying this is what they sent with measurements. After i pointed out that the measurements on the photos were not the ones we supplied and the colour was completely different not just a slight shade. After this there stock answer to every email was it was made to order
Luckly we paid with paypal and was able to put a claim through them.
CHINESE COMPANY FRONTING AS A UK BUSINESS

Date of experience: May 17, 2018
Brazil
2 reviews
0 helpful votes
Follow Thais R.
Unfollow Thais R.
Share Review
Report Review

Como o primeiro revisor, eu não tinha certeza do que esperar. Depois de tentar em muitos vestidos e não encontrar qualquer para o meu gosto pessoal, eu comecei a busca internet. Eu pedi o vestido para ser personalizado para minhas medidas na marinha. Este foi um custo adicional nominal. Ele veio mais cedo do que eu esperava, ele se encaixa e é bonito! E sem alterações, sem bainha. Estou muito feliz e aliviado. Millybridal.org é fabuloso! E eu esqueci de dizer o quão bem ela foi feita.

Date of experience: May 10, 2018
Ireland
1 review
0 helpful votes
Follow Zola W.
Unfollow Zola W.
Share Review
Report Review

The dress came out beautiful, it fitted perfectly specially that was done with my specific measurements. Every problem that I encountered in the beginning was handled professionally.The dress I received it faster than I imagined. I'm very satisfied and highly recommend Millybridal.org.

Date of experience: May 8, 2018
Poland
1 review
0 helpful votes
Follow Mirella M.
Unfollow Mirella M.
Share Review
Report Review

I recieved the dress and it was better than I had ever expected. I opted for the special custom fit option and wasn't disppointed with the fit as it was excellent. The shipping was on time as stated and customer service were brilliant. I would highly recommend using this company.

Date of experience: May 7, 2018
Poland
1 review
0 helpful votes
Follow Karolina B.
Unfollow Karolina B.
Share Review
Report Review

So because I am so tall and fairly modest I can never find a dress that is long enough for me. This year for prom my mother went searching the internet for a modest but still cute dress. By happy accident we stumbled upon this dress. I instantly fell in love. My mother was still a little hesitant about ordering dress this close to prom but we went ahead and did anyway. We ordered in in a custom size and in the color Jade. It arrived about four week and a half later and is absolutely wonderful and it fit PERFECT. I love it and cannot wait to wear it to prom! :)

Date of experience: May 5, 2018
Tennessee
1 review
0 helpful votes
Follow Yoshie P.
Unfollow Yoshie P.
Share Review
Report Review

Bought it in size 4 and in daffodil colour. The details are exactly as pictured except. The dress is quite light and it is really a good design for the bridesmaids. It is fully lined and it has boning and built in bra to support my body. It is really worth to by it at such a competitive price!

Date of experience: April 30, 2018
Morocco
2 reviews
1 helpful vote
Follow mehdi e.
Unfollow mehdi e.
Share Review
Report Review

Several weeks ago, I bought the dress from uk.millybridal.org. Yesterday, I got the beautiful dress. It looked very gorgeous and graceful. I chose the custom size and I tried it on and found the dress fit me perfectly. As for the color, I chose the color watermelon. There was no color difference. I liked the dress sooo much.

Date of experience: April 29, 2018
Brazil
2 reviews
0 helpful votes
Follow Leonora W.
Unfollow Leonora W.
Share Review
Report Review

Absolutely love this dress. Everyone can use a black dress in their closet, so to "test" MillyBridal I ordered this one! The price is so reasonable, I figured if it didn't work out, I really hadn't lost that much! The quality is superb. The dress is actually very comfortable--and my daughter says it flattering! So glad I took the chance. I have and will order more items from Millybridal.org.

Date of experience: April 28, 2018
Spain
1 review
0 helpful votes
Follow Nicole P.
Unfollow Nicole P.
Share Review
Report Review

I received the dress last week and am very happy with it. The dress looks exactly like the photo. I ordered the dress in watermelon colour and love it. I ordered the dress custom sized, but was a bit afraid that it still wouldn't fit me properly. I am so happy that it actually fits me perfectly, no alteration to be done.:-)

Date of experience: April 28, 2018
Spain
1 review
0 helpful votes
Follow Ashli E.
Unfollow Ashli E.
Share Review
Report Review

I just wanted to share my splendid experience with you. This dress I ordered in red and made some changes. The dress I received was even better that I could imagined. Thank you for really taking care of my wishes. I know for sure that you are the address for my next order. Thank you so much!

Date of experience: April 27, 2018
Philippines
1 review
0 helpful votes
Follow Eleanor B.
Unfollow Eleanor B.
Share Review
Report Review

Love the dresses, to be honest I expected the elegant dresses, and they are amazing. We bought them in Silver and had the custom measurements done, I then re ordered the dresses in royal blue! And again they came in great quality and in only 29 days!

Date of experience: April 26, 2018
Texas
1 review
3 helpful votes
Follow shonda h.
Unfollow shonda h.
Share Review
Report Review

Never Order Again
April 15, 2018

Milly Bridal have fake reviews. I ordered a dress and it was nothing like the picture. The dress material is very cheap and nothing like the picture at all. They are scams!

Date of experience: April 15, 2018
Spain
4 reviews
0 helpful votes
Follow Kenisha F.
Unfollow Kenisha F.
Share Review
Report Review

This dress was absolutely gorgeous, the customs sizes were great, the colour was as the picture. The quality of the dress was fantastic, I would buy one in every colour of I could, the style I loved, it's a very modest and elegant dress, y daughter wore it to her formal, she looked amazing, thank you. I will continue to buy dresses here.

Date of experience: April 15, 2018
Philippines
1 review
0 helpful votes
Follow Kattie N.
Unfollow Kattie N.
Share Review
Report Review

Everyone, good morning. I just ordered this dress last week, and I have received this dress. The delivery is so fast. That is unbelievable. I love this beautiful chiffon floor length dress. It is soft and light. Thank you. I will definitely recommend your site to all of my friends and relatives. Thank you again.

Date of experience: April 14, 2018
India
1 review
0 helpful votes
Follow Sue S.
Unfollow Sue S.
Share Review
Report Review

My daughter needed a long white dress for high school graduation. This one fits perfectly and is so beautiful. MillyBridal was one of the best websites I have used. So many choices, colors, great measuring instructions, and timely delivery. Very professional from start to finish. Oh and the price is what brought us here!

Date of experience: April 14, 2018

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


+130
See all photos