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Milly Bridal UK

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Caitlin E.
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Lovely dress
August 8, 2019

Loved this dress, great quality material and absolutely loved the colour (royal blue) looked no different from the picture shown on website.

Date of experience: August 8, 2019
GB
1 review
0 helpful votes
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Beautiful Prom Dress
August 6, 2019

Beautiful dress arrived with plenty of time. Fab material and colour It could have been about 1inch longer in length and we did tweak the should strap length slightly. But on the whole very very happy with the dress and service - would use again.

Date of experience: August 6, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Hi Natalie,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.

We thank you for your time and wish you a good day.

Best Regards,
MillyBridal Customer Service Center

Brazil
1 review
0 helpful votes
Follow Eldridge M.
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The dress is just wonderful! Bought for the prom. Very satisfied with the choice. The dress is perfect. The skirt is magnificent. Its worth it. Just like in the picture. Definitely worth buying!

Date of experience: August 5, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Dear Eldridge,
Thank you very much for being part of MillyBridal! We appreciate your business and hope to serve you again soon!

Best Regards,
MillyBridal Customer Care

GB
1 review
0 helpful votes
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Amazing quality
August 5, 2019

I brought this dress for my prom and it was absolutely amazing! It felt so comfortable and looked gorgeous too. I'm very pleased with what I recieved!

Date of experience: August 5, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Dear Amber,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
MillyBridal will always be your best friends and fashion adviser.
Any problem with the order, just feels free to contact us. We are always here to serve you.

Best Regards,
MillyBridal Customer Care

GB
1 review
0 helpful votes
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Prom dress
August 3, 2019

I was dubious when my daughter wanted a custom fitted dress. But the customer service was excellent and the delivered product even better. V well made and perfectly fitted. You will not be disappointed. I would use Milly Bridal again.

Date of experience: August 2, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Dear Sophia,

Thank you for your kind review of MillyBridal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Millybridal.org soon!

Best regards,

MillyBridal Customer Service Center

Poland
1 review
0 helpful votes
Follow Didonato J.
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The order came very quickly, in a month. The parcel was being tracked. The dress is just super! Stitched very neatly, there are nowhere any sticking out threads. My daughter is very pleased. Be sure to more dresses on this site. Thank you very much for the seller. Good luck to you and your company!

Date of experience: July 28, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Dear Didonato,
Thank you very much for being part of MillyBridal! We appreciate your business and hope to serve you again soon!

Best Regards,
MillyBridal Customer Care

Philippines
1 review
0 helpful votes
Follow Gendreau M.
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I wore this dress to a Purity ceremony... the dress is more beautiful than I had expected it to be. The sizing was also great, it was just the right fit. I got numerous compliments about the dress.

Date of experience: July 25, 2019
GB
1 review
0 helpful votes
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Amazing
July 14, 2019

Daughters dress came and it was beautiful fitted her perfect she looked like a princess thank you so much for making her dress

Date of experience: July 14, 2019
GB
1 review
0 helpful votes
Follow Sarah H.
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Ordered a custom size dress for my daughters prom and couldn't be happier with it! Fit like a glove, delivery was within the time stated and the material and quality of the dress was outstanding. She absolutely loved it and felt like a queen all night.

Date of experience: July 13, 2019
Brazil
1 review
0 helpful votes
Follow Matheney G.
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Thank you so much for this gorgeous dress and for making every effort through my many emails to get me my dresses on time. The fit was perfect and I seldom give myself compliments but I truly rocked this dress. I felt so special and received numerous compliments.

Date of experience: July 12, 2019
Brazil
1 review
0 helpful votes
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It fits very much!
July 10, 2019

This dress is absolutely beautiful. The quality design and fabric exceeded my expectations. The size fit perfect. I ordered it true to size. I had to do no Alterations just the hem. This dress came in enough time for my event and yes I will order from this company again.

Date of experience: July 10, 2019
Brazil
1 review
0 helpful votes
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I love this dress.
July 10, 2019

I was worried that ordering a dress from a site I had never purchased anything at before was going to be a mistake. To my delight, I love this dress. It was worth the wait. It is beautiful. Very happy with this purchase and the price was fantastic for this quality.

Date of experience: July 9, 2019
Poland
1 review
0 helpful votes
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Dress is gorgeous!
July 10, 2019

I had an amazing experience while shopping on this store. Customer service was excellent and the item I purchased is beautifully design and is it exactly what I was looking for. Shipping was fast and the communication with customer service personnel was very courteous. Thank you for offering such a vast selection of products and please keep up the excellent customer service.

Date of experience: July 9, 2019
Mexico
1 review
0 helpful votes
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Great Job
July 7, 2019

My daughter looked like a true princess for her 8th grade formal. The dress was made to her specific measurements. The detail on the dress is impressive. I was a little skeptical about ordering a dress for such a special occasion online, however, I was not disappointed. Thank you MillyBridal! Great job.

Date of experience: July 5, 2019
Brazil
2 reviews
0 helpful votes
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The dress is exquisite, just like in pictures. The size is right, so if you use the guide on the site, you will have no problem. The color is wonderful and it is very good!

Date of experience: July 5, 2019
Nevada
1 review
0 helpful votes
Follow DonnaElizabethDeakin C.
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I can't recommend the company enough. If I could give it 10 stars I would because they were amazing. Put my mind at rest when it would be delivered and the quality when it arrived is amazing. Lovely quality material and true size. Fits Like a glove. Will definitely be ordering from them again.

Date of experience: July 4, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Hi DonnaElizabethDeakin,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.

We thank you for your time and wish you a good day.

Best Regards,
MillyBridal Customer Service Center

GB
1 review
0 helpful votes
Follow lynsey S.
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Prior to buying my daughters prom dress I was very apprehensive of buying on line. However, milly bridal made my experience so easy, I would definitely recommend this site to anyone

Date of experience: July 4, 2019
GB
1 review
0 helpful votes
Follow tasj B.
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Lovely made dress
July 1, 2019

I ordered my wedding dress from this site.
The dress arrived on time and it fitted perfectly. No alterations were needed. It was made really well. I was so happy with it and have recommended to other people. Great prices too.

Date of experience: July 1, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Dear Tasj,

Thank you for taking the time to write your review. We at MillyBridal really appreciate this.

Best Regards,
MillyBridal Customer Service Center

GB
1 review
0 helpful votes
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Beautiful dress
July 1, 2019

This dress is amazing, I needed mine very quickly having been let down by another company. But it came in plenty of time and its beautiful, comfortable to wear, its looks exactly like the photo. The staff was very helpful on the online chat, great communication. I would recommend anyone to buy from this company... made my wedding day.

Date of experience: July 1, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Dear Cazq,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at MillyBridal again soon for all our latest deals.

Many thanks,
MillyBridal Customer Service Center

GB
1 review
0 helpful votes
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Stunning dresses amazing value
June 29, 2019

Loved my daughters dress, she was stunning in it, couldn't believe the quality of fabric and fit was perfect.

Date of experience: June 29, 2019
Milly H. — Milly Bridal UK Rep
over a year old

Dear Brookedress,

Thank you for your kind review of MillyBridal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Millybridal.org soon!

Best regards,
MillyBridal Customer Service Center

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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