Uber EatsReviews 1,339

The driver delivered food to our neighbor at 6:55 pm. We have witnesses saying that he drove a white van and knocked down our newly purchased professional basketball hoop then went on to deliver the food. We also have a video from our neighbor's house proving this recklessness. We have no note of apology nor was the basketball hoop put aside. It was blocking our driveway and nearly hit my car! Very irresponsible and dishonest driver. Our children are distraught and this is extremely upsetting. Please don't go with UberEats.
Grubhub and Doordash are better as we use them all the time and have never encountered such a problem.

I've used Uber Eats for a while now. I put up with the forgotten bags of food and forgotten beverages, the dreadful customer service (the restaurants would make reparations while Uber Eats played their silly dance of first blaming the restaurant, then pretending to misunderstand what the issue is, then finally cheerfully informing you that they're helpless to do anything about it even though it actually really is their fault. But they finally went too far.

I ordered my food, saw and agreed to a $3.49 delivery charge. Saw the tax, saw my total. Everything was exactly as I expected. The food was delivered, they actually had both bags of food and the beverage! I was thinking I hit the Uber Lottery. Until after eating, I checked my email and saw the receipt. Uber Eats had added an additional "service charge" of $8.44. Completely unauthorized, never displayed during my order, in my cart, during payment. Just snuck it onto my card without my authorization. First, they tried to tell me it was the restaurant. Then they pretended to think that I was missing something from my order. Finally, they cheerfully informed me that they now charge a percentage of your actual food order ON TOP OF THE DELIVERY FEE THAT YOU AGREE TO. This is "underway" and all orders are charged a service fee.

CHECK YOUR RECEIPTS. Had I understood that I was paying almost $12 for delivery of my food, I would've opted for a different delivery service. (As I will in the future, of course.)

And for the record, the service food was NOT included in my cart for me to see. I had one total in my cart that included the food, delivery fee, and tax. I had a completely different amount charged to my card. If this really IS legal, it should not be.

Ordered aome Italian, received the pizza which I couldn't eat, almost got sick, called the restaurant and explained the issue. They offered a full refund and said will notify ubereats about having me reimbursed.
Few weeks later I go and check my bank acc balance, no refund appears. I email the restaurant again, they call me claiming they askes ubereats to refund on the day of the order. I send ubereats a long message with all the dates/detailed info. They reply claiming no such request was ever made by the restaurant, nor will they refund me because that's against the policy (!?). I send them a screenshot of an email fr the restaurant owner/manager where he clearly states he is happy to refund me, howevee ubereats claim they will not, constantly mentioning their policy. I sent over FIFTEEN messages basically repeating myself like a damn parrot, re explaining everything. I asked ubeats which part of their policy allows them to charge me for food I didn't even eat, have a restaurant approve the refund and them still won't giving my money back. No reasonable explanation was ever given, nor did I see my money back.

They stole it as far as I'm concerned!

I then go and google ubeats reviews and discover how many people they've robbed. I'm attaching a tiny percentage of thise reviews.

Their so called customer service is full of high school drop outs, which is great to see that even those types manage to get a job, however having to read their idiotic emails full of excuses and general BS makes me want to throw my phone at a wall. They take people's money and won't refund them even when the driver decides to not show up and claim whoever ordered the food never opened the door! I even found comments left my ubereats drivers bragging about how they get fes up with not receiving tips and keep the food for themselves especially on a nice sunny day from a good restaurant.

Ubereats is a disgrace! Their so called advisors - bunch of brainless donkeys.

At first i like it a lot very convenient but the the best of it did not last long a had famliy at my house visiting me after coming out the hospital so no food so i said oh no big deal i could McDonald's grom eber eats an order for everybody take a really long time but when the ap show the food was on the way the driver keep driving down wrong street and will stop deen start driving than when he finally show up the bag was a little rip and a lot of the food was missing leaving the little ones waiting there nuggets but that when i contact uber give me a had time got refunded but people ztay hungry this was the 2nd time it happen i realize it was not McDonald's the driver toke the food for themselves! Hey its free food to them i sent and email letting them know with thrust pilot. Its the bronx not a big supposed!

Compared to Grubhub at least grubhub is on time majority of all orders/deliveries. UberEats has never once delivered any of my orders on time and it was averaged 40-50 mins late for FAST FOOD orders. Yet the locations are also no further than 2 miles or less each and regardless where I order whether it be fast food, restaurant, or high end places, it is never on time. The Customer service representatives all use that cheap $#*! psychological deterence method by oh we will not or cannot compensate you nor give any coupons but will make note of it in the system, we take our customer feedbacks seriously. Ya sure you do, I recorded every conversation from several individual representatives separate times with ubereats and half the time I hear bickering, chuckling, or trying to talk while holding back a laugh. I will never order from ubereats ever again.