Uber EatsReviews 1,339

I placed an order for Two coffees and two desserts. Right when I hit place the order the two coffees were automatically delete it I don't know why so I contacted customer service immediately and I don't know if they're using a bot but all they kept telling me is yes the two coffees are removed from my order you will only get the desserts and that's not even what I was saying I said they automatically got deleted can we cancel my order so we can place the correct order they were not help me and said a manager will contact me later will win a manager contacted me they said I'm sorry there's nothing we can do since the order has already been delivered of course it's been delivered it's been 24 hours this customer service is horrible and I will never use Uber eats again

The absolute worst delivery service ever! I contacted the actual provider and they advised me that since Uber collected the money I had to go through them for the refund. Of course, Uber declined the refund. I'm irritated by both companies. The food delivered was undercooked and tossed in the garbage. Uber just says... no they can't offer a refund. Really? I will never use them again and I recommend you stay away too unless you want to flush your money down the toilet! Try Grubhub or Door Dash... way better service! Grubhub will be my go-to from now on.

I bought a meal and paid for two EXTRA sauces. What i got was exactly 2 sauces instead of 3. The receipt shows the meal as 14.99$ and sauce at 1$ yet the subtotal is16.99$ which clearly shows I paid for two extra(2$ additional).

I sent uber customer service pictures. The agent claims i was only charged for 1 sauce. Seriously? Tye customer service is attrocious. You can almost feel the disdain and negativity whenever they write a reply.

They basically stole money from me. I showed the receipt and the idiot doesnt do the math.

Heres proof. Look at the subtotao. 14.99 + 2 gived 16.99

If i were charged only once, it would be a subtotap of 15.99. How is a customer service rep not doing this correctly?

They lied and stole my money. Do not use. I applied a code to get up to 30 dollars free for my food. They showed on my receipt I had received the code. Dinner wasn't going to cost me much since delivery and the food was free thanks to that. They took the money OUT of my bank account. I contacted them. They said "We don't understand." Maybe they speak Russian? What part of You deducted when your receipt shows it as free do they not understand. Now I'm furious. Send them back a message spelling out exactly what they did. WITH screenshots of the receipt saying it's free, my bank account deductions, AND the promo I accepted [letter]. They send me a letter and say "Maybe someone used your account check with them." Okay. They speak Russian or are brain dead. Then they want all the DETAILS I just sent them, again. I will never see my money. The delivery person was prompt and polite. And I am deleting my account with them. Do not use them because they flat out lie on their receipts and then can't bother to check to see if they took out the money. You will get a run around.

Yesterday night I placed an order which was never delivered. The driver even admitted on the messages that the restaurant was closed. But immediately after sending me that message he incredibly changed the status to Delivered. I couldn't believe my eyes, but that happened. I still went outside and checked every conceivable corner just to be sure but there was no sign of the food nor the driver. He either flat out lied or made a mistake. No problem I thought, UberEats would fix the matter rather quickly being so easy to confirm that the order hadn't been delivered by simply looking into the chat history between me and the driver. But that's not what happened. UberEats responded saying that they had looked into my account (rather than the situation or the chat) and concluded that I was lying. This is outrageous! How is a company like this still in business? From now on I'm boycotting them and alerting all my friends about theirs nasty practices. In case someone from UberEats ever reads this and is interested in addressing the situation (but I doubt it judging from the huge number of similar complaints all unanswered, I guess we must all just be cheats...) here's the order number: 2E07F

When I ordered, their website placed the order twice to the same restaurant within a span of 5 minutes. When I saw both my orders being prepared on the website, I cancelled one order immediately. My order total was 25 and they charged me a cancellation fee of 18 and sent me the receipt. I was totally surprised that without my fault, they charged me the cancellation. No logic of how can I order the same thing to the same restaurant twice at the same time. It's so frustrating that they do not have any support on their website. Never going to user Uber Eats again. Stay away from them

It's very frustrating reading reviews saying uber is terrible and their drivers are thieves and orders take hours to get there.
First and foremost you can't put all drivers into a thief category. I personally never have and never will still someone's food. And for it taking so long to get there, ok but where do you live? How far are they driving? I deliver around Austin and sometimes i get an order 20 miles outside of town, well by the time I fight traffic then drive all that way it's 40 minutes. Ok well I just got paid $5.00 by uber to drive 40 minutes after how ever long it took me to get to whatever restaurant to pick it up. Then you ordered ice cream or a shake and guess what happens in 100 degree weather? It's now melted and your food is not as hot as it should be. So now you tip a dollar or even two because you're pissed that you ordered so far away and you give the driver a thumbs down because of something that's ultimately just as much your fault as ubers. So the driver now is losing money because once they start getting thumbs down they start losing money through uber. So why is uber service so bad you ask? Because you all have made it this way. These people don't make it on what uber pays. They make it on your tips so the good drivers leave and go deliver for someone else where they get better tips. Trust me these drivers aren't drivers around with your food in your car they're trying to get rid of it and get on another delivery. So there for if you have a time problem with uber that's exactly what it is with uber not the driver! Whatever though keep on big spending and tipping your $1.00 and wonder why your drivers suck. Um because you get what you pay for and what you've all built. How about give the actual good drivers like me I might add some praise instead of bashing all of us! Oh and by the way keep your $1.00 tip and give a thumbs up it costs you nothing and I don't lose money or even possibly lose my driving privileges

Company filled with Thieves
They Are absolutely useless

My order was never delivered but i was still charged for it, Tembo the driver didn't even try to make contact i called their Call Centre and spoke to the manger Hamad Who also has no customer experience what so ever, he said i should wait 24 hours for a response its been 3 days now and every time i call he is either unavailable or not in

Disgusting Customer Service basically stealing from your customers

I ordered UberEats for dinner and I had to wait for over an hour and half to have my food delivered by Stacy who drove in a black Nissan Sentra with her boyfriend and I confronted Stacy the pizza was wrong and I told her that she had to take this pizza back to the restaurant and I called this place twice and they said Stacy never returned with a pizza. This person I spoke with on the phone didn't do anything to help unless the pizza has been returned and that I would get a free pizza for their mistakes. I also have reported Stacy to UberEats for not bring pizza back to this location and considering as a thief however UberEats did nothing to help to solve this issue.

You would think that a large company would have decent customer service or try to retain customers when they were clearly in the wrong. Not uber eats. I have now had 2 horrible run ins with customer service. Both times, they refused to give me any credit or anything when they were clearly wrong. Obviously, they are going to have moron drivers, I mean they deliver food and cant actually hold a real job. But you would think when you wait 2 hours and then the restaurant was closed by the time the driver got there, that they would accept some fault. Nope, not uber eats. They pretty much told me they didnt care if i ordered from them again and to deal with it. LOL. Well ok then. Literally deleting the app. I ordered hundreds of times. I'm literally paying salaries over here lol

UberEats was unable to find a driver (not our fault), so after several delays and not receiving food, we cancelled order. I was told that there is nothing you can do after 5 mins. Why would I cancel the order if I was getting my food? And how would I know that within 5 minutes. Our kids were waiting to eat and this wasnt a cheap order. I have reached out both via e mail and chat with failed attempts for resolution! Not only did you take our money, make us wait on our food, but you did not have a driver to pick up our food (false advertisement), and now through my several attempts for resolution, you are stating that it is not possible after 5 minutes. This does not even make any sense! Why would I cancel my order if I was getting it? And how would I know that in 5 minutes? Being a loyal customer, I think this is a very poor way of handling business.

Terrible customer service. I wanted to cancel an order almost immediately after I made it. The restaurant advised me they couldn't do it and I'd have to call Uber Eats. The agent I spoke with when I called gave me completely incorrect information about how I should proceed (which basically resulted in me being unable to cancel the order at all). I then found it almost impossible to raise a complaint about this, the app only gives you options to complain about the food or the delivery driver, neither of whom were at fault. If I had been told that what I wanted to do was not possible by the agent I spoke with due to policy of whatever - ok but to essentially lie to get me off the phone is really shocking customer service.

Never expect to get a refund from UberEats! Their customer service is useless! I ordered 6 pints of ice-cream with UberEats. They arrived already melted and slushy like milkshake; the content spilled everywhere in the bag. It is a safety issue to eat ice-cream that has already melted in the heat. The ice-cream did not come in proper packaging -- not fully sealed containers but iced drink containers with stickers to cover the huge openings on top. Also, my order did not come with a cool bag like it did last time. I talked to manager at the ice-cream shop and she agreed to fully refund me for this order through Ubereats. I got 2 messages from Ubereats the next day; they were very similar in their content and rather generic. I believe these copy-and-paste messages are used to deal with all types of customer disssatifaction. The message instructed me to express my concern in their app review (btw, I had already done twice), but even then, UberEats continued to refuse to provide any refund despite the ice-cream shop manager's consent. UberEats do not take complaint seriously and they will never take responsibility for their poor service, not even when there is a mutual agreement for refund between their business partner and customer. Their nonexistent customer service and low integrity do not deserve their expensive fee charge. I am closing my Ubereats account.