Uber EatsReviews 1,339

A tip of 20% was added to the bill without me selecting this option as I always prefer to tip the courier directly. The system froze during the order and the receipt was sent to me 2 hrs AFTER the money was already transferred. Customer service told me that I should have contacted them before the money was transferred and that I shouldn't have selected the option to tip 20%, which just to be clear, I did not do.

$#*! service. Not ordering again.

I ordered some food, waited for two hours very long time I say. At the and food was cold and taste really bad

I am a small business restaurant owner and I keep losing money because of Uber eats. I never signed up to be a partner for uber eats but due to increasing demand for our food uber sends drivers to come in to our place and place orders like a takeout customer, After the order is made and its time for them to pay, the uber drivers card gets declined. Then they find out the order is cancelled and says well sorry the order is cancelled and i cant pay for it and leaves leaving me with the food already prepared and money not paid. This has happened to me several times already and there is nowhere I can call to complain or get my money back for the food thats been ordered and not paid for. This is not right to stiff a small business especially when times are tough during covid.

We have tried UberEats twice now. The first time a few weeks ago me and my two friends ordered burgers. It took over 1 1/2 hours for the delivery and when the driver arrived, she handed us our bag and said "enjoy your $20 burger" like a snob.

Last night we attempted it once again as we order from Buffalo Wild Wings. We received notification that the driver had picked up our order but would be making another delivery first. After 1 hour 40 min we received notification our order was delivered? We were sitting in our garage with drinks and nobody EVER showed up! I was refunded for the meal but lost the tip money for the driver.

So the driver decided, nah. I ain't driving out there, kept the food, made the same tip and screwed the customer who had been waiting for nearly two hours for their meal.

Fooled once shame on them, fooled twice shame on me this time. I've never had a bad experience with DoorDash and I'm sorry I tried something different. That will NEVER happen again.

From the Twin Cities and the drivers name was Liben.

I would not use this company again if they paid me to do so. I have been lied to and finally managed to get my money back.

Uber Eats Do not order from them. They have no real time limit delivers cold food and with crushed up all mixed jostled up food.

Normally I'm ok using the app to contact customer service, but not when I have an issue that requires immediate assistance. Not offering a phone support line is cheap, unethical, and very lazy on Uber's part (there is a number if you search the net wide... and I mean wide, but it's an answering service that instructs you to use the app then hangs up on you). Email - no reply also. Crucial components of my order were missing. Not sure if I'll be getting a refund, hours later still waiting to hear back from their not so helpful app "support". Very UNenjoyable meals, lacking the very thing that makes them, and no way to get help on the spot when I needed it. Instead, left to source food elsewhere or eat substandard, full-priced meals, whilst feeling ripped off without suitable recourse.

DONT ORDER FROM THEM THEY ARE DISHONEST I ordered food they sent to wrong address the order was canceled I was told I would get a refund it's been an argument ever since good luck trying to get a hold of a person the numbers that are there there's no option to get a live person all you're given different numbers that lead to more dead ends if you do get ahold of a person you'll be talked over you'll be put on hold and you'll be transferred a hundred times these people are dishonest

Instead of delivering our lunch the driver telephoned to shout at us and tell us he'd put it in the bin. All complaints are met with automated replies and 'bots. If you telephone, a 'bot answers and tells you you're not important enough to bother answering the phone to. If you tweet, a bot promises to look into it and asks for a DM which is answered similarly abysmally by another 'bot. I'm going to take them to the Small Claims Court and expect they will send K9 to defend their case. Just avoid these parasites altogether.

NO Phone support. TIME Consuming. Very Buggy both on app and PC... Tried many times to make the same order and this it is frustrating "Something went wrong". While the app suddenly decided to go through after the 5th time the app/pc version does not know what it wants... I insert payment method 50% it declines or gives errors.

The first issue I had a weeks back, ordering asian restaurant. A popup for $20 discount was offered, but when got to the end of the cart to order, it said it cant be used? So I decided just to get something locally. Why do you offer something and revert back from it, I find this practice unfair. Was told from CS they sorry to hear and its not how business should be. But there was no resolution.

Secondly. Beware when making orders. Most recently July 7 2021: Went to the 7-11 on Amsterdam ave to pick up items (the order is completed. On the uber eats receipt). I waited 30 minutes just to be told to come back in 2 more hours. I also value my time, l; im not too happy with the whole entire system and unable to communication with merchant directly either. Was not able to reach them by phone either. On top of this the whole order was not fulfilled properly and incomplete. No alternative item or communication was offered. Only "out of stock, no replacement" on item receipt thats it! The lost of $5 credit in this case, from the 1 time use voucher with no prior notification.

For this current order I was told to come back in 2 hours to get the order. The pc and app seem to have issues (possible bugs and or missing features) that need to be fixed by a technical team) ordering (this was a hassle just to get this order through). I asked to speak to supervisor? The biggest letdown is lack of compensation from Ubereats; so I plan to switch elsewhere

Like many of the other reviews in here, I unfortunately had the experience of an Uber Eats driver claiming to have delivered the order, when they have not - absolutely despicable practices by some of their drivers who, when they have trouble finding the address, seem to call to say that they are reaching the address soon and to wait for them, and then never do, and Uber doing absolutely nothing to reprimate such dishonest drivers and to refund orders.

The Uber support service is also nothing more than a facade - when called, they just say to contact them by email, and then by email they simply respond with preformatted messages saying that they have no intention of doing anything about the problem.

I will not be using Uber Eats again (especially as there are plenty of better alternatives out there)

I've used Uber for trips a lot in the past, though I've had problems with those, too, just not related to the service--only a few of the drivers. Trying Uber Eats, I thought it couldn't be that different than any other delivery service. I was very, very wrong. I signed up for Uber Eats Pass, thinking I could save some money. My first order was fine... until I realized they charged me a "subtotal adjustment" of $18.19 on a $37.80 order. I couldn't believe it. Nothing in my order was changed, so that couldn't explain the charge. There's no way to contact customer service, which means they have no customer service. You have to use the "Help" in the app, but what good is that when we're talking about food delivery? If there's an issue, you need help right away, not hours or days after your order. I had to wait until the following day to get a response, and then the response was: Can you please provide details? Which tells me their pathetic app can't even link to the order. So I did. I waited several more hours. In the reply I received, no explanation was provided except something to the effect of "these things happen sometimes," no refund was offered, and then the "priority support" agent had the gall to thank me for being a Gold member. Well, here's the thing: I'm no longer a Gold member. I immediately deleted my Uber account and filed a complaint with the BBB for my refund. Although there aren't a lot of choices with ride share services, I'll take my chances with Lyft. Maybe Lyft will actually bother to treat me like they value my patronage. P.S. I didn't even get my 5% discount, which I was supposed to receive for signing up with Uber Eats Pass. How pathetic is that?

I spend a lot of money with Uber eats. I pay monthly for eats pass.

Uber eats has a promotion Spend $30, save $20. My order came to $31.
They didn't have some items so removed from my order, which brought me below the $30 so I lost the promotion.
I cancelled the order within 5 minutes.

Uber eats do not tell you that you won't receive a refund until AFTER you cancel your order.
Under terms and conditions they will give you 1 lifetime refund.

I contacted Uber eats and they advised they will not refund me as the merchant started the order.

I responded back with my situation and Uber eats have chosen to completely ignore me, even though they were happy to advise me within 10 minutes that they are keeping my money for an order I did not agree to, or received.

Uber eats conveniently post a phone number to contact them, however when you call they advise they are not taking phone calls.

This is a massive SCAM to keep customers money and I will never support this company again. Absolutely disgusting way to treat your paying customers.

By far one of the worst companies ever their website sucks. You cant get into it to order anything and I haven't eaten in days tired of fake companies that don't do anything boycotting them too... They suck

One hour and half after my order, for no apparent reason, uber eats canceled my order. There is no recourse, you just go hungry. I will never use them again. They suck.

They have really bad business sense! I ordered a pizza from CPK, which I have ordered many times. It always comes from the same location in Pasadena where we live. For some reason my recent order went to another CPK location that is really far from us. The delivery time kept getting pushed, so I canceled the order as it had not even been picked up yet. They charged me anyway, and I got no pizza. I've been a regular customer, using the service at least twice a week. I contacted customer service and got nowhere.
They are stupid, for $20 they lost out on all future orders, which averaged close to $100 per week.
Bad business!

Placed order at 2:45 thru Uber Eats for order at Panera Bread. Received email at 3:54 indicating that order couldn't be delivered. This is suck $#*! service. This was my only meal of the day, and now I don't have time to order something else before attending an event. They sucked up my gift card so I will need to try again. Don't use them.