Uber EatsReviews 1,339

They made multiple stops before delivering my food and it was ice cold! I will never use Uber eats again

Uber driver never delivered my food. Had to order again and wait for a long time also paid twice for delivery and tip (not fair). As of today, refund was never issued. Uber driver stole my daughter cell phone also. Do not use them anymore. Charges are very high! Is not affordable

Uber eats has stolen money from me based on the way my issue has was handled. I paid for not only their service, which failed me once again, but I also paid for a product that was rightfully mine and was never received. Uber eats refuses to give me my money back based on the fact that I have made this complaint before, but did they ever consider the fact that this has actually happened on more than one occasion and that is the type of service, or lack thereof, that Uber eats has given me? The only reason I opted to try their service again was because the restaurant that we wanted to order from doesn't have an account with their competition. This proved to be a bad choice on my part. That was my hard earned money that they took from me and failed to deliver something that I actually paid for. They have the worst customer service and should just stick to giving rides because they have no business being in the food delivery industry! Uber eats has stolen money from me based on the way my issue has was handled. I paid for not only their service, which failed me once again, but I also paid for a product that was rightfully mine and was never received. Uber eats refuses to give me my money back based on the fact that I have made this complaint before, but did they ever consider the fact that this has actually happened on more than one occasion and that is the type of service, or lack thereof, that Uber eats has given me? The only reason I opted to try their service again was because the restaurant that we wanted to order from doesn't have an account with their competition. This proved to be a bad choice on my part. That was my hard earned money that they took from me and failed to deliver something that I actually paid for. They have the worst customer service and should just stick to giving rides because they have no business being in the food delivery industry!

I had a horrible experience today with Uber Eats!
The woman driver didn't want to come up even though it was noted into my order which they agreed to!
She called me 3 times in my phone and I explained that I can't go down as I'm alone with a a baby and that I can't leave the baby alone!
She then started demanding my pin and I said I won't give until I get the food to my door.
She buzzed and I opened the door for her. She came to second floor where my flat is and knocked on the door so hard that she woke the baby up (purposely obviously).
Then she again demanded the pin where I said pls give me the food and I'll give u the code. She then spat on the delivery bag with my food and marched off with my food!
Then she marked as delivers coz obviously she knows that last 4 numbers of ur phone is the pin!
Nevertheless, among all the communication with Uber they said they will not refund me for food that I've ordered and have not received! I'm discussed and disappointed and this is so not fair! No justice!
Here is the picture of that crazy woman driver!

Restaurant is literally 1/2 mile or less from us. Uber sent him across town to deliver another order first. The food was cold and soggy as a result.

They don't deliver your food. This is the second time I use them, second time I don't get my delivery.

I spent over $25 on food just for me not to receive my order OR a refund! The support team is NO help! I was unable to reach my driver, everything is upsetting and I was highly disappointed

This company steals your money!. I never received my order and I was told I would be given a credit which I never did. I repeated the situation several times to customer service but they kept dropping our text convo over and over and over. They just lost a very good customer over the smallest order I have ever placed. I just can't believe they can get away with stealing people's money. They are not BBB registered…of course their not…lol. BBB's opinion of the company is an "F" rating. They are most certainly right about that. I just deleted their app. I will be taking a trip to Italy with the money I will save not using them. Ridiculous fees and wait time. Food is always cold now bc they drive around with your food to make other deliveries. The worst service ever!

When they screw up your order there is no way to contact the company. No communication during the ordering process. This is an unreliable operation with no concern for their customers. To say it bluntly, I WILL NEVER ORDER FROM UBER EATS AGAIN.

We got a promo of 75% off and when I went to use it it worked but then it said I needed to use another payment method so I tried throgh Paypal and again said I needed to use another payment method. After this it said I alredy used the promo and I could not place my order using the promo. I contacted ubereats and explaind my situation and they said I tried to use the promo was fraud? They still keep sending me the code to this day? Crappy company I will stay with Skipthedishes and Doordash, at least they care about their customers. And they still send me the promo Just yesterday?

Delivery driver dropped off my order at the completely wrong address and then marked the delivery as completed. What a huge disappointment and waste of time. I wont use the app again.

Completley disgusted, I received a coupon for $25 off my first order so I decided to try Uber Eats. I received a call 25 minutes which went into my VM saying they cancelled my order & gave me no reason why. I then went to my bank account & noticed they charged me still for the amount minus the delivery tip i left? Is this what happens when have a coupon & you dont want to honor it. This is disgusting that Uber Eats would cancel my order with no reason givin then take my money> this is disgusting to say the least & I am left with no lunch today. So Uber Eats is a scam as far as Im concerned, dont believe in any BS emails you received with coupons. I truly believe this was canceled because whoever didnt want to honor the credit that was offered. I never received confirmation either, even 20 minutes after i ordered, just the cancellation VM left where my phone did not even ring for me to answer the call. All the while the page i was on said Michael is picking up my order at the restaurant, it kept tracking all the way until i contacted them about the VM. THEN everything disappeared- the entire order but they were able to keep my cc info on file. DISGUSTING! I have contacted the BBB & my bank for unauthorized charges. I did not authorize you to cancel my order then charge me for nothing! Your customer service is pathetic!

I stopped using Ubereats months ago because even though we were using them 4+ times per week all Quarantine, we started getting food 30-60minutes LATER than expected. Regularly. OR Ubereats cancelled the order for no reason without telling us, until my kids were starving…never apologizing or giving refunds. Infact, TONIGHT we got a "Ubereats cancelled your order, no refund because it was too late".?! How can it be too late for a refund if I didn't cancel? Then I realized they SHADILY did this so I couldn't leave a review. We only used Ubereats because I got a 40% off email. I ordered TGIFridays. It took over an hour, Ubereats had apparently "cancelled" our order, but still charged us AND still sent the food? The food was over cooked yet still stone cold? My steak was supposed to be medium, it was Over well. Everything else was cold and our drinks had clearly been spilled as the small cups were only about 25% full at most. So shady. I will never be fooled again. Back to Doordash. Ubereats has clearly figured out a way around good quality and service…you can't even complain on their site if they pretend to "cancel" you, while still charging you. SHADY

I made an order through their website to send some food to a person who had come down with covid and their family could use some dinner. The Money was debited from my account and of course the food never showed up. When I called the customer service number it said the number was shut down until further notice. So now the money is out of my account and the family didn't have the food. I can't use the money to go buy other food because it is already out of my account. I know that it may come back in a couple of days but it does me no good right now. I was also never notified that the food wasn't delivered. What a horrible experience. Do not use this company. You will be better served to forage in the woods or use a different company. They really need a legitimate customer service number! The fact that they get one star is a joke. They shouldn't get any stars.