Uber EatsReviews 1,339

Apparently there is a limit to how many times you can complain to Uber Eats and expect a refund. I have no idea what the limit is, but it seems we've reached it. It's not like we complain over nothing either. Every time I've complained it's because I didn't get what I paid for. The restaurant forgot to put it in the bag (or put something else in the bag by mistake), the driver delivered it to the wrong house, or someone else's order was delivered by mistake.

Yesterday morning, we ordered from Timmies through Uber Eats. The driver came and dropped off someone else's order. Simple human error, right? I tried calling the driver twice and got voicemail, so I clicked "help" on my app, submitted a picture of the receipt on the order we received, and re-ordered. We were all hungry and I had no doubt I would get my refund later.

Hours later, I got a generic "we're sorry, we've passed on your feedback" e-mail. I thought it must be another human error. I tried to find another way to contact Uber about it. No phone number, so I tried facebook messenger. I sent a screenshot of the e-mail and explained the situation. They asked for more information and said they'd look into it.

Here is the response I got:
"We are sorry for the inconvenience caused to you. Looking at your account, we've noticed that you have multiple requests for refunds and adjustments on your orders. We've also made a note about this issue and be sure that your feedback has been heard regarding this matter. We have processes in place to review this type of feedback with restaurants and the delivery drivers, so your concern hasn't gone unnoticed. We appreciate your understanding."

A driver mistakenly dropped off a wrap and a tea (and no donuts even though they were on the receipt) instead of the 4 sandwiches, 3 drinks, chocolate croissant and donut I had ordered... and I can't get a refund. Because I have requested refunds too often. Because restaurants and drivers (and humans in general) make mistakes.

Other services are better anyways, in my opinion, Uber Eats just lures me in with their deals sometimes... Definitely won't be using it again.

I used uber eats for 2 times. It's a nightmare. The user interface is super simple but you cannot even choose your payment. You have no options and cannot find needed information easily. Have chat with their agents but none of them is helpful... they just try to be polite but actually they won't solve your problem... this is sorry, that is we cannot... It's just wasting time!

Should receive a negative star - review.
Upon being a gold member, I have paid extra fees for agents to deny my request for corporate (11 times) had my account threatened for reporting violations, missing food, unsanitary/unhealthy food items, wrong orders, food being added after informing of allergic reactions to wrong items on food, ect. Apparently when restaurants charge your cc for items they give you, you report to Uber, Uber penalizes the customer for reporting these thefts, dishonest/unsanitary driver's(some, not all), missing/cold/rotten food, all of which is categorized by Uber within the Uber app and outlined when a customer becomes a member, because Uber is so thirsty/hard up for businesses to contract with them, they (Uber eats) excuses theft, stolen funds, falsifying/incorrect items, then send you an email as if you (customer) hurts the community and business practices because you (customer) are reporting theft, no orders being delivered, wrong orders, ect.

UberEats has the worst customer service I've ever experienced.

They continue to mess up their deliver orders; I constantly receive the wrong order.

I have photos to prove that the order was not mine.

When I speak with their agents over chat, they provide automated messages saying that they're "looking into a resolution".

I went through two "chat agents" since they abruptly cancel chats without a resolution, and the third agent that I try to get in touch with cancels the chat before even trying to help.

They refuse to provide me with a refund, because they say that I've complained about too many orders when in fact it's THEIR FAULT for not checking to ensure that the correct order is delivered.

I finally had to call them directly to complain in order to get a refund.

I want nothing to do with Uber at this time, and will be changing both deliver and transportation services.

Never doing business with UberEats again.

The actual food that was delivered to me was not right, I'll admit Uber Eats credited me for the order but where the f*** is the actual food I ordered!

I ordered Starbucks and my driver was david and he said he couldn't find my place of work. I tried calling him 4 times texted jim to answer his phone and instead of answering he canceled my order! I was even outside waiting for him and he didn't even come up the street

Did not receive my entire order. UberEats did not feel the need to take care of their valued customer and did not, "make it right" when my order was wrong. Will NOT be utilizing your company again and shame on you!

If you would like to get free food at the expense of customers, work for Uber Eats delivery. That's what happened to me. Driver claimed to not be able to reach me through phone call. I'm sick so I had DND on for calls. Instead of TEXTING me, because that's an option as well, he cancelled the order after picking it up. So now he keeps my food and I suffer the inconvenience of finding something else to eat after waiting over an hour. I've also had Uber Eats delivery drivers correctly deliver my order no problem. So it cannot be that hard to find my place. Was sent a refund that will take DAYS to apply to my credit card if they even actually send it.

I wish I had seen this reviews before ordering from uber eats. I was not feeling well, caring for my husband with end stage liver cirrhosis and kidney failure. Had a guest visiting from out of town. So I thought let me order from Uber eat. I was so generous, also tipped 20% and paid extra for priority service. The food was diluvered to the wrong address, a picture of the food sitting in front of some house was sent to me. Tried connect to Mohammed the Uber eats delivery to say it was not my house. It was impossible to connect with him and impossible to connect with Uber eats app. It was dark and I am a 65 year old woman, went round the neighborhood to look fir the food to serve my guest and me. I was tired and unwell, and frustrated. I got in my car and went to pick food from my son's restaurant. They eventually refunded me in Uber cash, but they did not refund me the 20% tip. The Uber eat is a con business. Please please don't order from them. They are cunning and sky, I don't care, it is a $58 loss but I will never use that app. Just wanted to let you all know.

They deliver food late and cold and when you try and tell them they do nothing. They need to reimburse customers for that. I just got a sandwich that was hard as a rock because they were an hour late and I have not received any reimbursements.

I'm done with this site, I gave it about 10-15 chances and they just don't improve...

So I ordered food and didn't get it all delivered. I called the restaurant that I ordered from and they said that they gave the driver two bags when we were only delivered one bag. Immediately contacted driver who acted like he couldn't understand English when he spoke perfect English at my front door. It wasn't until my husband got on the phone with him that he said to text him our problem because he was driving to make another delivery when he should have turned around and delivered the other bag to us. Customer support was terrible all they did was give us a credit for the food we didn't receive when I wanted to take the guys tip of way. I gave the guy $10 and he didn't perform the job he was supposed to but customer support wouldn't let me. I feel you Ubereats should have eaten the $10 then. Went back and forth with customer support which was a waste of time. I wouldn't use ubereats again if you paid me. They back their drivers bad service when they should be backing the customers.

My order came later because the delivery time changed once. My first driver when close to the restaurant, drove away and drove further into another city. THEY cancelled. As frustrated as I was now the time getting closer and closer to the delivery time, I tried to cancel the order and it said the cancel fee was $18. Called the help number then by the time I was going to cancel another driver picked up the order and was on its way. Uber still ended up giving me $4 back for a $30 order.

Now my food is cold and it is stale at that. Doesn't make it any better than the delivery service was very unprofessional, not punctual and there was no communication between the drivers and I.

Was NOT the first time the first DRIVER who CHOOSE to TAKE ON the order cancelled and drove around aimlessly.

Not only is it unacceptable that I as a customer has to go through this - the second driver always magically appears to deliver the food just a minute before the delivery time. So in that way I still got what I wanted? Yet the other time this happened to me a few weeks ago, the driver kept switching and cancelling AND the delivery time kept getting pushed back and even more and more delayed.

First driver might as well drive along the whole country.

We use all the food delivery services. DoorDash, grub hub, postmarked, and Uber eats. This is the only one that never delivers my full order. I ordered on 1. 31. 22 and half the order was missing. They process a return for the missing stuff and that's it. No fee pro rate, no tip pro rate. Then says in chat to just place a new order.

So you want me to place a new order, pay the tips and delivery again without guarantee I get it? Ridiculous.

I ordered again today 2. 1. 22 and same thing. Missing half the order, same speech. The only app that this happens with. So once again I will have to grab something from the fridge so my son and wife don't have to eat cold food.

Awesome job Uber eats.

This place is unreal. Every order is screwed up and no way to contact them. Drivers are rude and nasty. A total joke. I have been dissapointed way too many times. No more. I am done. Do Grubhub or anyone else and at ALL cost avoid Uber Eats. Scam and I hope they pay for their crappy ways. Karma comes back.

Stole money from me. Allowed me to cancel my order only to charge me twice for the order and nwver got the food. Do not use Uber eats. Customer service experience was frustrating and unprofessional

They made multiple stops before delivering my food and it was ice cold! I will never use Uber eats again