Uber EatsReviews 1,339

They changed their promo at their own accord during checkout refuse 2 give monies back no live customer service. And mind you i spent 50bucks. Thieves

DO NOT EVER USE UBER EATS, AND TELL EVERYONE ELSE NOT TO AS WELL!

My last experience with Uber Eats support was horrendous. On March 26,2022, I ordered from Jersey Mikes. Uber Eats had a sitewide promotion for 25.00 of a 30.00 or more delivery order. Those were the only two criteria. Food total before tax and fees must be 30.00 dollars or more, and it must be a delivery, not a pickup. (photos attached)

Imagine my surprise when the full 47.22 is taken from my bank that night, instead of 22.22. Chatting with support at first went well. They agreed that the code did not "automagically" apply itself and issued a 25.00 refund, as opposed to a 25.00 credit.

Color me stupid when 48 hours later, no credit has been received by my bank. Contacting Uber Eats customer chat again, I asked about status of refund. The first chatter ended the chat, no response given. I was asked by the chat bot did they solve the problem? I select no. New chat agent appears. Says they will look into it. Tells me that the credit will be back in my bank in 3 to 5 business days. Why does it take that long in the days of digital banking? Every other service I use immediately credits my payment method back any confirmed errors. Why is it ok for Uber Eats to promise a credit, reflect it on your phone display in receipt form, then keep your money when they make a mistake? I cant order and pay 3 to 5 days later, so why are they allowed to steal my money?

DELETE UBER EATS APP FROM YOU AND EVERYONE YOU KNOW! YOU'LL BE DOING THEM A HUGE FAVOR!

Ordered Taco Bell and sidelines two nights in a row. Delivery time was delayed multiple times each order. Called sidelines tonight they said our food is ready and been sitting there for over an hour not yet picked up. Just had a baby and I am unable to drive. The orders on both nights ended up never being delivered and cancelled without any warning. Restaurant explained to me if no drivers are in the area then your order will never be delivered despite the restaurant making our order right on time. This is unfair to costumers and also the establishment. On both ends we are left with food that wasn't picked up nor delivered. Uber eats does not need to lead people to believe food is coming that will never arrive. U have to wait days for a refund to return to your card and u have no meal after hours of waiting. Please make this right Thank u Allison Hudson Long

I had $5 in uber cash because they screwed up my order. I attempted to use it on an order and a message saying I owed them $5 and they just went ahead and took it out of my account without my permission. I now only have $4 in uber cash for an unknown reason and am trying to use it now? I do not seem to be able to apply it to my order. I don't know if uber cash is just for S&G or if it is something that can actually be used. I contacted them about this in their chat and was told someone would email me shortly but given my past experiences with their customer service I do not actually expect to hear back.

I waited an hour for my delivery from Trio Restaurant in Palm Springs. I had DETAILED directions to my condo unit in my complex. I saw the driver was at the gate, so I texted him through the app (His name was Michael) and gave him precise directions to get to my unit. I never got a response. I went outside to look for him and as I was walking outside it just said " Order Cancelled by Driver" No call, no return text, nothing. Just Cancelled after waiting an hour. I tried to reach out to Uber eats through the application, but I believe it was just an automated response chat as they kept texting back form responses and assuring me I was not charged for my order. No charge, well fair enough, but still no dinner after waiting an hour. NEVER will I use Uber eats again and Never will I go to Trio in Palm Springs again as long as they continue to support UBER Eats!

Absolutely no customer service. If your order is late, they absolutely do not care or do anything about it

Working for Uber eats is terrible compared to doordash or any other service. They have problems accepting documents And they do not care about their employees. I had to drive a few miles to the restaurant after accepting a order I made it 5 min early upon arrival time. The store was already closed so they continue to give workers the same order and then they won't ever compensate you for your time for driving especially with gas prices right now. Doordash has no problem compensating their drivers for issues like this. I will no longer work for a company who doesn't care about their employees. They make millions and can't help their workers out.

Love Uber eats for nights where there is no time for dinner Or lunch at work. Easy to track delivery driver and easy to track food status. Delivery fees are competitive compared to other delivery services.

Ordered from one of the local restaurants and half of teh order was burnt so badly that was impossible to eat and had to be binned. Reported to UberEats and the customer services replied on a very resentful tone " you might be expecting a refund or credit" on the food that you paid for but had to bin "but you are not going to get one". That was all, no compassion, no care.

Order arrived late and very cold via Uber Eats. Item completely missing as well. Total waste of money, most items went right in the trash. I paid about $52.00 for this?! Went on the Uber Eats app to file a complaint, they sent me an auto message saying they credited my Uber Eats acct for 10 dollars. So 42 dollars for completely cold food that we tossed and a missing item that costs about 5 dollars on the Uber Eats app from Wendys. Big disappointment and we are still hungry! Obviously we do not consider this anywhere close to decent service by Uber Eats.

If i could go in the negative i would. Downloaded the app because i seen a promotion for 30$ off of My first order. Then it didnt work. I called to ask & i have a video of the conversation... he promised me because the code did not expire if i proceeded with my order paying in full price & called when I received my order id get an imminent refund... called back& after fighting tooth and nail i was promised one in 3-5 business days. Its been over a week or having people being so rude to me over the chat form which i have screenshots of. So I called just now. This women was extremely rude & had no intentions and or interest in helping me. She first said the 2nd caller and proceeded with a refund & i told her i haddent gotten it. Then she told me that i wasnt able to get one. I called her out on what she said before and she said she did not say that... im so done. I explained i was a student and im sure there billion doller company wouldnt miss 32.78$ as much as i would. Full of lies rude people and $#*!ty $#*! customer service. I will keep calling till i get my refund. Dont buy from uber!

I order from here way too much honestly and I should've learned my lesson awhile back, EVERY time I order they deliver to another place as well. I get I could chose " priority" but it's extra? Absolutely ridiculous, I had a driver deliver to another place then stop in an apartment complex for 5-6 min. I LOVE the place I ordered from and wanted to complain about the driver and simply about the fact with delivering somewhere else first it caused my food to be cold and soggy. Not the restaurant's fault at all. But of course they only give you options to complain about the restaurant. Just sick of it. Definitely my last time ordering from Uber.

Uber Eats sends scam email to the customers with 30% off if they spend $50.00 or more. If you don't use it they remind you it is about to expire. When you do use it the promo code doesn't apply. I contacted them and they profusely apologized and replied that there was a glitch in the system and I will be reimbursed and refunded on my credit card. This has happened several times. I placed an order tonight and no surprise the 30% promo code did not apply I contacted them and they now refuse to refund me because I have made many requests due to the fact that their promo code doesn't work I wouldn't have made those requests if the promo code had worked.

Here is their final response after several email exchanges.:

We're sorry for the inconvenience that this caused you, Susan. This is Chlerian, Manager from the Customer support team.
Thanks for letting us know about this. As I've checked the details, several orders have price adjustments or refunds. Because of this, we won't be able to provide you with a price adjustment on this order.
You can rate and leave feedback to your delivery person or merchant in the app. The feedback you've provided will help us work with the merchants and delivery people to improve the order experience.
We appreciate your patience and understanding. Sent by Chlerian on Tuesday, March 15,2022 at 1:55:45 AM

Ironically, as I received this email from Chlerian, Manager from the Customer Support team. I also received once again an another email (attached) from Ubers Eats with a promo code of 30% off orders of $50 or more. I refuse to fall for that scam again and told them to stop sending scam emails to their customers with promo codes that are hoaxes.

Please do not attempt to use it as there is no promo code and it is a big hoax!

I ordered through Uber eats and canceled the order 10 seconds later because I decided to order something else. Except they still charged me because the resturaunt "already started making it." That part is fine. The part that is a scam is they refused to deliver the food that I had paid for because "I canceled the order" so basically I paid 15$ for breakfast that they never delivered and refused to refund. That's my last time using this scam company, it's something new every week with them.

Uber Eats is awful. The driver can cancel your order for any reason they want and WHENEVER they want. A driver just cancelled our order an hour after we placed our order (originally it was supposed to get there in 40 minutes). This time the "system was down" and last time we ordered "they didn't have some of the items you wanted." So you just cancel the whole thing? Ridiculous. The customer service is garbage as they make you use a chat feature that is not compatible with certain phones. I'd say go with Doordash, they are MUCH better. They will call you for replacement item.

Needs Zero stars, they are a joke. They have stoners that don't want to find the right apartment working for them. I have been trying to feed my kids for over 2 hours and they really don't care. I was passed from customer service rep to rep. There is no way to talk to a supervisor, there was no resolution. My order was cancelled by the driver several times, after I reordered since my original order did not make it, and then a 3rd reorder at a different restaurant and canceled again.