Uber EatsReviews 1,338

Uber is robbery company. They stole the tips of Uber delivery drivers. Most of the time, the customer writes to the driver that I will send you a good tip, but the driver will not receive any tip money from Uber. They are stealing the driver tips very openly. Why should they interfere in the tips? Tips is a personal thing. Uber have the worst and shameful system. It's really shame for them. Government should investigate properly.

You're biggest challenge should be scheduling, maybe hiring or even covering food costs with Bidens inflation, but No... if you decide to partner with this company, it will by far be your nightmare and make you question humanity along with everything else. They must be run by 2nd graders that somehow figured out how to connect a phone line to India that will send you in circles for months and months! Never dealt with such an unprofessional business in my entire life!

Every time I order from Uber eats the driver gets sent to a different location. They need to update their gps system. The last time I ordered the driver left my order at the wrong house. I called him immediately and he refused to pick the food up and deliver it. He wanted me to drive to the wrong house and pick it up. Wtf? I called support and they refunded the price but not the tip. Why should I still pay a tip? This app got uninstalled! It does not work correctly in some locations.
This site sucks $#*!, it wants me to log in with Facebook to leave a review. Everything about this whole situation sucks a$$.

Because of a financial emergency, I needed to earn some extra money quickly.
I made the mistake of signing up for Uber Eats as a driver. This was to be for two weeks. Upon signing up, getting my background check approved, and providing all relevant documentation, my account was flagged for 'fraudulent activity'. The reason - while playing around with the App, I had 'declined' multiple offered trips. I was simply investigating the delivery transaction volume, with no intention to drive. Uber Eats, for some reason, associates declined delivering offerings with fraud? For the 20+ deliveries that I did make, I received a 100% customer approval rating, and was designated as a 5* of 5* delivery driver. Uber indicated to me that this 5* customer approval rating WAS NOT IMPORTANT TO THEM. What really mattered to them, was that I accepted every delivery offer presented to me, even if I was in the middle of making 2 deliveries that I had already accepted previously. This is the order 'Acceptance Rating'. That's really what mattered to them. So there you have it, from Uber's own mouth - their customers' approval ratings regarding actual deliveries DON'T MATTER. This is how stupid and irrational these people are. No surprise they are ranked at the BOTTOM of driving organizations. And, not surprisingly, the idiot who created this organization, T Kalanick, netted $3 billion from his Uber stock sales. A world 'gone mad'.

Uber eats is literally useless. I ordered by food at 8:30 and they cancelled it by their own and after second order it got it like after 2hours:…. Literally useless.

Left my mcdonalds outside someone's house in the rain then asked me to go and find it nice 1 grade A sloths

I spent an half hour trying to cancel my order but nothing i was talking to a wall, never using this app again

I have tried Uber eats twice and both time have been terrible. Second time was unbelievable as we ordered local Chinese that usually is ready always in 10 to 15 minutes. We got a delivery of 45 and we were ok with it and that time went past. Tried to get with Uber and them I asked for credit and they did but still charged me 7.43 for driver. The craziest part is the next day at 11am my order showed up from the day before. Day old Chinese food setting out and they delivered it. Called Uber for the full credit and they refused to credit it. Uber eats needs to shut down the pitiful service I would suggest be careful if you order from the as there support sucks as well

An hour after my order was delivered, Uber charged an addition $9 to my total! They wrote that it was for driver tip but the driver tip was already included in my original total. What I noticed is that they subsequently changed the delivery fee on the invoice from $. 99 to $7.99. I am absolutely positive that they pulled a fast one here. I've tried for 1 1/2 hours to contact Uber but I've had major trouble getting anyone in customer service (whether by phone or online... by they way, they don't accept phone calls... you have to send messages through their app/website) but I'm having no luck. After this, I will never order from Uber eats ever again.

Disgusted... why bother giving a "latest delivery time" if your drivers are going to pick up other orders on the way and delay other's? Taxi's don't pick up extra passengers along the way! If your not able to meet your own delivery times when they are over an hour long HOW CAN YOU CALL YOURSELF A DELIVERY COMPANY!

I was driving for Uber eats for a very short time your payment for delivery is never accurate I decided to switch to to door dash a way better company but for one day I was working both apps I made 100.00 on Uber 75.00 on DD I transfered my pay for both Uber eats pay vanishes in thin air I call and chat with customer service explain my issues for 3 weeks no help they put me on hold hung up on me I still have yet to be paid...

Placed an order and it was marked as delivered. It was never delivered. Had my phone on me so I know that driver didn't try to call.
His name was James John in the san diego area.
So I called customer service and they did give me the refund. Bht by the time everything happened most of the restaurants were already closed and I had no food options anymore. Asked them for some credit on my account since it was a big inconvenience to me. If the lady had just said she couldn't do it, I'd be kind of okay. But she said that it wasn't possible because the UberEats company has nothing to do or can take any responsibility for their drivers. WHAT? It's a driver that carries your company name on it and you say you have no responsibility for it? Completely unreliable service. Never using ubereats again and putting up reviews in every platform I can find! Customer should find another delivery app!

At first, I had a few minor issues with my orders and let Uber Eats know about it. Never asked for a refund or anything back, just wanted to let them know the issues so they could improve. Because they willingly, without me asking, gave me refunds for no reason, I am now dealing with needing a refund and being refused to get one because THEY chose to give refunds over minor things. I ordered from Moe's in Spartanburg, SC and received the wrong order. The receipts I had showed someone else's name and order. The restaurant blamed the delivery driver for picking up the wrong order from the restaurant and Uber Eats refused to do anything about it. The wrong order that I received cost half of the order that I placed and paid for. My child was also allergic to ingredients in the order I received, but again, nothing could be done. Thank God I am very observant when it comes to our food and check it before anyone eats it. This company doesn't care about their customers. They do not care when an order is wrong. They do not care that the wrong order could have harmed someone, even a child, physically. They do not care that you paid extra and received the wrong order. They will not do anything about it. This company SHOULD BE SHUT DOWN.

Uber Eats is a joke. I only use it when I want a restaurant that's not in Door Dash! The hidden fees and up charges and delivery fees make your food cost twice as much! That's too much! Awful service if the order arrives too late or cold! They could care less!

We ordered a lovely Easter brunch from Honey Baked Ham through Uber Eats. I received updates from Uber Eats reassuring me about the order, even one saying "the restaurant is preparing your order." I ordered weeks in advance, and then 10 minutes before it was to be delivered (the Sat before Easter brunch), Uber Ears sent a message saying the restaurant cancelled my order. I called the restaurant in a frenzy, and the lovely man working said Uber Eats forgot to send in all their orders, and there were many people in a pickle. Even though they're closed, he is letting us stop in to get some food. Uber Eats sucks. Honey Baked Ham is amazing. Give them all your business, just not through Uber Eats.

UberEats is clearly a FRAUD! As of this moment 50% of my orders over the last year have been canceled with NO NOTICE WHATSOEVER! The App says it's in progress - then the order simply disappears.

I will create a website specifically devoted to all of you who have been shafted by UberEats. Once enough names have been gathered I will initiate a Class Action lawsuit against UberEats. NO MORE RIPOFFS!

This company takes every possible scammer tactic in they could possibly think of and applies it to their customers. Lets start with some examples of how these scammers, scam their customers.

1. Fake promotions:
Ever get a push notification from uber with something like 75% off your next order or $25 off your next order ect? Of course you have! Now how many times when you clicked on that notification did you actually receive that offer? For me its never. It is simply a scam they do to get you back on the app. To convince you to just order something because your already there. Not only do they do this via push notifications they constantly spam you with similar emails. Again none of these promotions are real they are just false advertising to get you back on the app in hopes you buy something anyway.
2. Credit/Refunds:
Ever notice after complaining about an order the "Credit" they applied to your account never actually applied? Even if you received a notification saying it has been applied? This is no accident. They are hoping you don't notice on your next order that nothing was applied and just assume it was. This way they keep all their cash and you made another order through the app thinking you were getting a discount for them screwing something up.
3. "Customer Support"
Lets say they screw something up that is worth more than $5 or there is some issue you have that requires human interaction. Good luck finding the right combination of options to actually chat with a person and if somehow you manager to get into a chat your still not going to reach a human being. What happens is they always have a line of 10+ people you wait in the que for 20-30 minutes then they tell you sorry they couldn't reach you in time we'll contact you via email. There is no option to opt out no way to continue waiting. This happens every single time. So essentially their chat system is a glorified email ticket system except you have to wait 20-30 minutes to submit the ticket. What about a 1800 number you ask? Oh they have one, And it tells you they don't offer phone support and tells you to use the app. So in other words completely worthless.
4. Jacking up the prices:
They jack up the prices on everything in addition to their insane fees. You'd think the $5+ in fees and $5+ tip would be the end of the money you are charged to order through these scammers but you'd be wrong. All menu item prices are drastically increased. Seriously Look at the uber prices and compare at the actual restaurant. A $2 sandwich becomes a $3.20 Sandwich ect

FAGE STOLE OUR FOOD: Uber Eats needs to vet their drivers better. A man name FAGE picked up our food and then called us telling us that he was sent to the wrong address. I told him the right address and he told me that he was 20 minutes away. I called his number after 20 minutes and there was no voicemail. I texted and the text came back as being from a landline. 20 minutes after that he cancelled our order. I called the restaurant and they told me that this happens with Uber Eats / Postmates from time to time - that drivers steal the food. I don't know if there is any way to punish drivers like this but I know I will not use Postmates/Uber Eats ever again.