Uber EatsReviews 1,338

Ordered a McDelivery order which should have been delivered by Uber Eats. The order was never delivered. Contacted customer services and they won't help. Useless, dishonest and unhelpful company.

I'm sick and tired of Uber eats they overcharge people and there's no number for customer service listed they take you to mini hoops to get someone help. Today I ordered 40 some odd dollars worth of food from A restaurant and is soon as the driver pick it up not even five minutes later like three minutes later I get a message stores order canceled and the driver ran into a problem. This is the third time this is happened to someone in my household the drive is a picking up the food and then they Cancel the order and knowing that they can't take the food back to the restaurant. That's some $#*!ed up $#*! and I'm tired of it something needs to happen. Uber eats don't even offer to compensate the customer for not having their food this $#*! is crazy and I am no longer under any circumstances using the Uber platform.

So let's get into the meat of this thing. The one pro I can say is that the app has range and most places are available for delivery. Even places that are pretty far which has allowed me to try a range of different places. Now onto the cons. Even as an UBER DIAMOND member costumer service is atrocious. For one they offer no real incentives to compensate for any food issues. The most they'll do is take a charge off an order (which it has limited parameters in which they are even willing to do that). Food is damaged or cold? They basically tell you deal with it. Food late or order canceled? Oh well! Once my food was delayed then canceled altogether (place was right around the corner btw) without so much as a notice (I only knew because I was monitoring the app) THEN they expected me to start a new order again on my own. I think this is some type of manipulative corporate tactic to avoid accountability and it's honestly disgusting. They EVEN placed the order under a COMPLETELY different date BUT AS YOU CAN SEE THE SUPPORT INBOX IS MARKED FOR MAY. This has to be ILLEGAL! I can't make this up. Even if you're the most loyal and frequent customer they do little to NOTHING to ensure your happiness as a consumer. ANOTHER thing is the mystery that is the "support inbox". You have to go through hula hoops in navigating through the app to even FIND the inbox. Then sometimes you find it and the app closes the chat (even in some circumstances in which not much time has elapsed). Uber NEEDS to invest in better customer service especially considering the amount of individuals that are loyal to the app.

Customer service simple responds with stock platitudes and no actual resolution of any issue you discuss. They have no answers and no ability to make it right.

Everything you order from Uber eats is a few dollars more than what you would pay at any of their restaurants they claim to save you money by getting their subscription but instead charge the difference to the amount that the restaurant charges vs what they charge! It's a complete scam!

I have been trying to use a voucher that I was given and it still wants me to put my CC info in. How about you eat a buffet of $#*! and just use my voucher!? You don't nee my info to use a voucher! Never going to use this trash service again and selling my voucher! Wish I could give 0 stars.

I use GrubHub and DoorDash and have never experienced such unprofessionalism and awful customer service. Oh I was notified that my order was picked up 45 minutes after I placed the order and then got notice that the order was just canceled. They refused to redeliver or do anything to make up for this incredible inconvenience. There is no ability to speak to any buddy and they do not offer you to redeliver or credit your account. I am canceling with them and will stick with DoorDash Who offers great customer service.

Ubereats keeps sending me "deals" through email and I spend who knows how long making the perfect order just for the deal to not work for whatever reason, literally won't even tell me why just that my account isn't eligible or some other bull. Then this weekend I decided to do the uber eats plus or whatever trial to get the $30 discount and the order actually went through, it got all the way to being delivered then it was just cancelled out of nowhere for literally no reason. And now they won't even give me the discount back either. Ridiculous. I'd use doordash over this crap any day, even though they got plenty of their own problems.

I'm a driver. Walmart just recently joined UberEats and many times they have bulk orders of just packages that need delivered. My biggest complaint is that UberEats will send out an amount of like $27 for six packages which they estimate will take an hour and almost sixty miles. Well already that's just saving Walmart on shipping. But then when you get them finished up delivering, Walmart pays you $8. I've tried talking to customer service and they say it's just an estimate what they send you; however no one would accept a delivery of almost 60 miles and one hour for $8 and it's their own car? How is UberEats getting away with this? They refuse to pay what they offer the driver. How do you know you can actually accept a ride based on that offer if they don't have to pay you that? When is someone going to do something about the unfairness of Uber and UberEats and their drivers. Gas prices are through the roof and we are using our own cars. We are getting less than minimum wage. They've lowered payment to their drivers for restaurants even lower than DoorDash now which is $2 per order…so if a customer doesn't give a big tip they decline that order. Some customers are getting their food super cold because Uber won't offer a decent fare until it's went to many other drivers. One customer told me he had waited two hours to get his order from IHOP. It was cold of course. The price was decent for me which included a tip but them not paying me what's promised and saying it's based on mileage is BS and someone needs to call them on it. I'll be the first to join a suit against them.

You guys have always been there throughout the past 2 years without fail I have to thank you guys from the bottom of my heart

I downloaded the app, I pick a place, ordered, all these promotions you offer and not one works, so I pick another place and another. And just to place the order without the pro code it won't let you. How do you take off promotions coded, especially if it won't let the use them... so frustrated this is the second time I have attempted to use this app. Don't think I'm trying it again and not recommending it to anyone.

I ordered dinner for my kids at 6:30pm. It kept getting delayed without explanation. Then suddenly at 8pm the order was cancelled. No one to speak to. No explanation, just no dinner for my children. There is always something with Uber eats i will never order again.

Uber Eats Arianna su conductora no entrega la comida pone el pedido como entregado y cuando haces el reclsmo dice en 6 dias habiles dan respuesta.Es decir robo directo a lo clientes.Con cuidado usuarios.

Was waiting for my order almost an hour, food arrived cold. Support takes eternity to respond. Ever using again

First, I placed a order with a nearby restaurant and I guess they couldn't find a driver to accept the task. I waited for a hour and a half. Call them bout 45 minutes into that wait and they assured me that my driver was on the way. So the order was finally cancelled they gave me 10 off a purchase of 30 dollars so I unwittingly place a second order. Only to find out that 10 dollars off was just added to the fees... lol! Really not funny, and to sum it up no driver wouldn't accept that order and they charged my card twice for both orders. I wouldn't advise anyone to use their service!

This company double charged me twice already. This is a chronic, intentional practice and is happening to many customers. They are stealing millions from us. Check your bank receipts if you order from ubereats.

Ubereats are theifs, so always check you balance on your bank statements. They will show you a balance of the app, then bill your card for more than the actual price. Also some of they're drivers lie and say they delivered you food and keep it for themselves. It's something always missing from your my orders. The customer service is extremely disrespectful and also apart of this thief gig they got going on. "DONT USE THIS SERVICE BEWARE"

Honestly i get it, the driver needs money and so does the company. But dude, most people don't make enough to have a $10 meal turned into a $17 one. Its outrageously high and those memberships don't look any better.