Uber EatsReviews 1,339

I made the MISTAKE of leaving GrubHub after the site reported suspicious activity on my account and logged me out. However, now that I think about it, no additional fees were missing from my bank account & I believe it was simply a technical error. Long story short, I rejoined GrubHub recently(I will NEVER leave again as it's been THE BEST food experience for me ever) and will not be using Uber Eats again in the future. Uber Eats reminds me too much of my HORRIBLE experience with Door Dash and the shady, sketchy, dishonest people they tend to hire.

A restaurant cancelled my order and Uber Eats DID NOT refund the money to my account AT ALL although they were supposed to. It showed as a PENDING refund transaction(for 24 dollars) in my bank account but NEVER went through. Reason being, Uber Eats KEPT my money and DID NOT even CREDIT it to my Uber Eats account. I have NEVER had that issue with GrubHub! GRUBHUB ALWAYS refunds my money AUTOMATICALLY rather I cancel the order or the restaurant cancels it. It may take a few minutes to show up in my account but it always DOES.

However, the final straw for me with Uber Eats was not only the young lady who bothered showing up to work on a 100 degree day, but refused to get out of her car and walk two feet to come inside my AIR CONDITIONED apartment building to deliver my food as instructed, but instead, insisted she was not coming in because it was too hot and I needed to come out to her(pajamas and all), but also the rude young man who showed up a day later acting as if common sense were a foreign language basically claiming he did not know how to turn a corner in my super small complex to find my building address. He also threw my straw on the ground because I told him he needed to turn the corner to find my building(bear in mind there are only three buildings on each side. Not exactly a maze). He was being facetious and I have no time for that. GOODBYE Uber Eats! Kick rocks! HELLO AGAIN GrubHub! Please forgive me for forsaking your AWESOME service!

So happy I know that Uber Eats is not all it's cracked up to be! NEVER EVER again! Uber Eats is simply a more upscale version of Door Dash(sic). If you've ever used Door Dash, you know that's not saying very much!

So I ordered a meal that came very late, later than the latest delivery time displayed. I was given a coupon by the restaurant to avoid a bad review. When I went back some days or weeks later I couldn't find the coupon so I reached out to customer service for help locating it and instead they responded with an entirely different answer from what I was asking for. I didn't ask for a refund so why were they talking about being unable to provide a refund? I clarified and didn't get a response till almost midnight. I hate stress so I deleted the app and went for GRUBHUB. Thank God for alternatives. My order arrived within the expected time too!

Their customer service reps are the most I-DON'T-GIVE-A-DAMN-ABOUT-YOUR-AWFUL-EXPERIENCE-WITH-UBER-EATS people. Why even have a department dedicated to serving the customers in the first place? Please use another service and save your money and eat on time!

We've ordered twice in the last week. Both from sonic. First time foot long was missing. Tonight the large tots we're 2/3 empty. Are the drivers taking the food? Uber eats offered $5 credit the first time which I didn't receive off this order and tonight, nothing. Time to switch to Door Dash.

Do NOT use UBER Eats app! I have read many of the same complaints. It applied a large discount for first time use for a food delivery that showed discounted when i checked out to pay but my charge was not discounted when I looked at my bank account. They refused to refund because i didnt have a screenshot of the promo. As if we are supposed to know we would need to prove a promotion and. Does this company not know what promotions they have going? False advertisement and shady af. Illegal charge i didnt agree to. This was first and last time using.

The manager said he boxed my order himself. I did not get my whole order. Uber eats said there was nothing they could do for me. There crooks.

As a driver, I can tell you this has been the absolute worst job I have EVER had! Their driver interface is super slow/freezes (a global tech company my $#*!) AND their customers are super dishonest with their tip baiting BS. Today was the last straw for me- I'm DONE! Working on Father's Day and NOT one single trip/delivery earned me what I agreed to perform the service for. The customers are truly disgusting and UberEATS allows it, so that's where this road ends for me! Dear UberEATS you still owe me $9.70 from yesterday and you can keep your crappy customers and your crappy company! You should be ashamed of yourselves and so should the customers! THEFT OF SERVICES! FUUUUUUCK OFF!

Uber eat took tips money out from my card without my consent, I tip the driver cash when she met me at the door. After she left Uber eat send me e-mail recipe and show they add extra 20% tip without my approval. Ain't goin to order from them again

Tells me food places can deliver still but when I finally do all the ordering and try to hit confirm it's now not available. Before this I've had problems too but gave it another try but honestly the worst app I've ever had. Total trash! Better off with accounts that will for-sure get your food and be straight up with you, not let you do all the work to then explain you can't place an order. Never had any trouble w other accounts thought this was better but I was terribly wrong

Pack it up and go home. You are doing a huge disservice to people ordering food online. And your customer service and resolution is absolutely terrible. I would never recommend this app to anyone. Get it together, people.

The gentleman I spoke to took care of my problem within minutes he was the most kind person I would not mind dealing with more people like this on a daily basis thank you

Uber Eats continues to use a bait and switch tactic with its estimated wait times to lure customers into making an order. Then, when you place the order, the wait time significantly increases. Of course that's annoying, but when you try to cancel the order because it's going to take 20-40 minutes longer than advertised, they won't let you without a cancelation fee. The customer service rep told me they would charge me $15 to cancel a $20 order. How is this even legal? Is false advertisement and entrapment. How long until they have a huge lawsuit on their hands?

I switched to Door Dash tonight. What a difference! They were 10 minutes faster than the estimated wait time AND cheaper than Uber Eats!

Horrible service. Don't use. They won't help if you have an error. You will end up being charged even if the driver was qt fault

They sent me a "25% off" on my next food order, so that gave me $10 off my order but I was still charged a "service fee" of $9! It's the same thing! It's all lies! I ended up calling the restaurant myself and had them deliver to me for HALF the price Uber was giving me.

The overall experience is prime as a driver. The GPS could be better. I want to change from bicycle to scooter class due to prop 22, but won't allow me too. Aside from the flaws, I enjoy driving for the service. Uber eats has great tips at times. We have to buy our own equipment as business owners tho