Uber EatsReviews 1,339

Received a $50 Uber Eats gift card from a friend. Decided to try it out. Ordered two pizzas from Papa Johns, one for $18 and one for $14. Uber Eats charged me $69.60 and I had to go pick up the pizzas myself. I don't expect to ever use Uber Eats again.

On Maui, stuck at hotel. Placed an order, waited 1 1/2 hours only to have Uber Eats cancel. Hungry kids and a restaurant curfew. They offered no help or explanation. The restaurant had not even heard about the order.

Uber Eats seems to want my business. They keep on waving free food deals in my face, like $20 free food, $25 free food and $35 free food.
Those are currently in my mailbox.

Problem is, the uber eats system didn't seem to like my perfectly valid visa card. I get to checkout, and uber tells me to select another method of payment. Like bloody hell am I entering a second card into a system that can't distinguish the first card!

As for customer service and help, they're as useless as a bucket without a bottom!

Too bad the uber system is so screwed up. I'd scarf up every one of those free food offers!

Too bad uber doesn't care enough to use trained CSRs and instead uber help is just a useless link to useless formulaic query--response listed by general topics and yes, you guessed, useless $#*!e.

Would give negative stars if I could. One star is MORE than generous. I wish the poop emoji was a review option! Terrible service. They hire thieves and liars. I placed an order for pizza, saw that my order was picked up and on its way, then all of a sudden it was canceled. Driver said that I canceled it, but that is a lie. He picked up my pizza, then canceled my order and kept the free food for himself. I tried to contact him but his voicemail was full (go figure) so I sent him a text asking about my order to which he replied "umm... I think you have the wrong number lady!" Well, he wouldn't know my gender had he not actually been my delivery person, so no, I did not have the wrong number. I contacted the restaurant to let them know that Uber Eats is stealing from them, and ruining experiences for their customers. Contacted Uber Eats customer service twice now and have not rec'd a response. Humans can be better than this. Will NEVER use them again, and will tell everyone I know to follow suit.

Terrible service. It's impossible to get in touch with anyone. Their app states that you could use the phone icon to call your driver... But it's nowhere to be seen. Also, once, they changed my delivery address and I couldn't reverse it. Horrible. Last order via their app for me today.

I've used Uber Eats for well over a year now. The other night I told my mom to order food off of her account. We live in West Palm Beach FL and we have access to all kinds of food. We were having a few friends over for pizza and wings from a local establishment. We placed the order earlier in the day for it to be delivered@ 8:30pm-@ 8:30pm we got an alert saying our order had been cancelled, first I called the restaurant to ask them what had happened- the restaurant had told me that they made the food and an Uber driver came to pick it up and shortly after he picked it up HE cancelled the order on his end. I contacted customer support for Uber Eats demanding them for an explanation because at this point I am starting to believe this person just stole our order- 85$ worth of food. I asked if they knew who the driver was and they said yes, I demanded them for an explanation and the informed me that they were not able to reach the driver but not to worry because we were not charged for this order, I told him I was positive that their employee just stole food from us and us being charged was the least of my concerns and that us not being charged still wasn't sufficient enough considering we had people here expecting food and it's Friday night, not only that but this employee should not only be terminated but this is a serious offence, I was in the middle of sending a text when he said to me that I was no longer speaking to him and he was ending our chat- even though the 3 dots were up as I was tying. I have told everyone I know about this severe issue and I will not rest until it reaches the media. I have lost all of my faith in a company that stands behind employees and theft. I will personally never order with them again and I have spent over 200$ in the last 3 months with this company, being a 2.5 billion dollar company I know they do not care about that but they have lost a faithful customer who has a wide range of friends in South Florida. We are sick to our stomachs over this and I hope this employee is terminated if not prosecuted for this illegal activity.

I order from a particular restaurant that only provides delivery through Uber eats. The restaurant is fine, it's Uber eats that sucks. Biggest gripe is customer service. Uber eats is another one of these companies that makes it virtually impossible to contact a real human being. I had a problem with their web interface randomly switching the language on their website. I tried to contact them to see if we could solve the problem. Not a chance. No contact email, no phone number, no nothing.
Customer service is a big thing for me. If your company is not willing to provide me with some sort of contact method, then you don't need and won't get my money. PERIOD!

They keep raising there fees while there service is getting worse. There is like 3-4 separate fees. The drivers are underpaid that's why there is never any around. That makes the food sit there for long amounts of time. I live in Miami, there shouldn't be a shortage of drivers but there is a massive one in the past week I've had my order cancelled 3 times for lack of drivers, I ordered it today and it took 2.5 hours for pdq to come- estimated delivery was 15-20 minutes

You keep sending me offers for 50% off my food delivery. It's a nice gesture, but my experience has been ridiculously bad. Every time I receive these offers I try to order and every time there are virtually no drivers available for any of the restaurants that I want to order from. If you don't have any drivers available for food delivery, why do you offer the discount or the service? Every other delivery service in the Portland Maine market, and there are many, are capable of picking up food at the restaurant of my choice and deliver it to my door in a reasonable amount of time. Why can't you? It has been so disappointing and infuriating that I have deleted your food app from my phone and I delete the offers as soon as they land in my inbox. I'm curious, do you actually consider this to be good customer service? For me it's terrible customer service and just makes me angry and frustrated. It's dumbfounded to me that you can offer an excellent rider service but you don't seem capable of getting this to work right. What is the problem?

Thank you for your time. I really had to get this off my chest.

They offer you a promo, you select your items... and then bend over and take it us the $#*!... no place tpo enter the promo code! F them!

Crappy drivers with attitudes who can't speak English half the time, expensive hiked up prices for a crappy experience. Customer service is offshore and useless using scripted responses and never resolving issues. You can speak 10 different reps and none of them will know how to resolve the issue. They will hold your payment ransom for food you never received until you wear yourself out trying to explain yourself. This is literally the worst company - such a shame that they do nothing about the crap service provided to loyal customers. Do better!

I applied a code They sent to my email. Otherwise I would not have used it. The code was invalid they say but they sent the food anyway. I tried to cancel immediately. Literally seconds after send it and they would not allow it. I am single and I live alone and ended up paying over 70$ To get some Popeyes chicken. I cannot believe I was stupid enough to think they would honor their coupon based on all these bad reviews. One of the worst companies I've ever done business with and I will be deleting the application immediately after this review.

Don't bother to complain, they will simply hang up further frustrating the experience of awful service.
DoorDash is friendly and efficient and gets the order down to the most minute detail.

RIPPED OFF and NO Recourse! Absolute Goat-Rope. Yet another business hiding behind COVID-19 for poor customer service. I was overcharged for my order, but have yet to receive a refund. I ordered and paid for two pizzas, but only got one. On top of that, the delivery arrived 35 minutes after the time UberEATS' ‘estimated' time of delivery. To make matters worse, there is ZERO customer support. No call center, no chat... nothing. If/when my refund hits, that App is going in the garbage where it belongs.

Uber Eats is the worst Delivery app ever. Everytime I place an order before 11 pm and it goes through fine but then only says "Order recieved, working on it now and everytime I call the place I order from and they say no order came through. And then it says "No Couriers nearby" so no one to pick up order. And then it will just go back and forth from "No Couriers neaby" to "Accepting Orders etc" I waited over an hour and ended up having to cancel the order. On top of that there is no Customer Service by phone and it's a miracle if You even get any help within 3 hours. You get charged for almost the entire amount of the order if You canc it while it says"*Preparing" even though You won't even get the order because of No Couriers available or the Store is closed. I will not be ordering again from that horrible app from Hell.

This company is the most horrible one, I have been working as a delivery since 2019 and i never had any problem. However in the middle of 2020 they just decided to blocked my account and they are refusing to pay me 370€ that is my wage. Money that i worked for.
They are saying my account was used by another person, but I never lend my account to anyone, they say the only chance to get my account back is going to the office (that are closed since 2020 because Covid-19) and now a received a email that my account will be blocked. They leave me without job in a pandemic situation and I needed to move from my house because i didn't have enough money to pay my bills. I don't want to work to this company any more, I just want to be paid!

I had been quarantined over my birthday and the holiday so was feeling quit down. My kids sent me an UBER gift card to get a nice meal delivered. I ordered Outback and waited over 2 hours. It gave me the name of a driver and car description, then I called Outback... a real human spoke to me. The driver never showed up.
Then Uber sent another driver but the meal was cold so Outback made it again. And this driver was a no show too... both times they sent messages on their map showing how far away the driver was and updating the delivery time and it was all bull.
Poor Outback!
I tried for an additional hour to TALK to a human being and guess what... if you want to do that... you have to PAY for a premium account!
So they texted me but those numbers disconnected when I called them. They called me with a robotic message and That number also would not take incoming calls.
The only reason a company would do this... block out their paying customers... is because they do not care.