Uber EatsReviews 1,338

Ordered from Uber eats or tried to should I say, not only did we not get food but they waited over an hour to tell us our order was being cancelled. Despite their driver not delivering, taking the food back to the restaurant and leaving us waiting while they told us they were looking for another driver. And to add insult to injury still charged us a delivery fee even after the order was cancelled!

I placed an order for Burger and Fries and the system defaulted to my work address. I repeatedly messaged the driver and phoned him to let him know that I was at my home address. The driver who needs to learn more English if he hopes to communicate effectively with customers couldn't seem to understand what I was telling him. When he repeated my address I had hoped he would then deliver what would have been a cold meal. He said ok and then I was notified that he marked that he delivered the meal and my account was charged. Needless to say I will never use this service again.

In general, Uber eats charges premium fees for barely mediocre service but when you are feeling lazy and don't want to get your own food are usually tolerable. The food usually gets there, and it is mostly correct. I have never left a review good (frankly that has only happened once) or bad (all the other times) but last night was the worst and I thought that a company like uber which makes such a big deal about service couldn't possibly be aware of how bad the actual service was performing so reached out with a complaint. The food was to be delivered by 6:30 the latest with an estimated actual delivery time of 6:25. I then received an alert from the app the food was ready and had been picked up at 6:08. The restaurant is straight shot 5 miles away down a very little trafficked rural road with no stoplights and a 45MPH speed limit so about 15 minutes seemed correct. About 2-3 minutes later I received an update that the delivery schedule had changed and it would now be delivered at 6:50 with a latest of 6:55. That now means my food was going to sit in a car for a minimum of over 40 minutes for what is a 10-15 minute drive. 20 minutes later the estimated delivery time was now 6:56 (the latest time of 6:55 never changed) then i would get updates every couple of minutes that it was later and later. The food finally arrived between 7:15-7:20 approximately 70 minutes after it left the restaurant. The fries were cold but also so soggy reheating was not an option. The burgers were ice cold (ironically the sodas were warm) and with the topping soaking through buns when you touched the buns they were so soggy they disintegrated. All food was inedible, so we threw it out made dinner at home. Uber eats acknowledged all the facts above were accurate and that I spent $73 on food that could not be eaten and was delivered almost an hour late. They offered a $16 credit which barely covered the mandatory fees (~15$). The mandatory fees (higher than all other comparable services) and voluntary tip I left my.49 delivery fee turned into $25 just in fees and tip. Mandatory fee was approximately 50% higher than tip. I will never use this service again and would caution others against using it and expecting positive results.

I ordered kfc from Wellington devon boneless dipping box for four people and I got 2 chic burgers
And some hot wings I guess.worth less and feeds 2.
It cost me 34 quid (25.99) from kfc and uber eats charged me that on top.
So u pay delivery to find out the delivery driver is delivering to other people on the way 🤔 what an absolute con.
After trying to get a refund I was passed around from uber and kfc both not taking responsibility and blaming each other. Absolutely disgusted do not use they're a complete pass take and offer a very poor service with pretty much tough $#*! mentality when your screwed over and out of pocket.
Uber eats doesn't deserve even 1 star in my mind.this has happened on multiple occasions in the last 5 years and each time your ignored and not reimbursed

As long as i live i will never use that app again, my son used my card one time to get food and i guess it was a membership. I looked on my card and 5 months for 9.99 each was taken out. First of all you can only chat and its very difficult to get to chat. Finally got to chat and they basically was rude and said they have other people to speak with and disconnected me. I lost 50 dollars for service i never used. Plus they said they cant take my card off file. I should reach out to my bank.

I never received my order, because the driver couldn't understand English and therefore couldn't read directions. And the customer service phone number doesn't even work anymore. The only option is to chat online with incompetent bots. They said the driver didn't follow instructions, but THEY were the ones who hired someone who doesn't know English. And they had the nerve to tell me they couldn't refund my tip to the driver who never even showed up. How sleazy is that?! I didn't trust them to refund any of my money, so I just called my bank to have the charges reversed. Save yourself some money and aggravation, and just pick up your food. Don't waste ONE PENNY on Uber Eats - they do NOT deserve it.

Emailing me promo codes that don't work and then it's impossible to message support about it? What useless company...won't bother again

I'm deleting the app and switching to postmates. They keep messing up orders; today I have no sauce on my poke bowl, no sauce on the side (I ordered it on the side because the menu gave that option, the driver could have seen it was missing), not even a soy sauce packet; it's not edible and they only gave a $5 app credit. For how expensive it is, it's no okay. I'm also still frustrated because last week, my order took 2 hours to come instead of the quoted 25 minutes, the food was completely cold, so cold it was disgusting and I didn't have access to a microwave and they offered a $6 credit on a $35 meal, I had to throw it away because it was so cold it definitely sat out for at least an hour if not longer and I didn't want to get sick. Unacceptable.

I was in Seattle recently with my son. Decided to order Uber Eats on my app. Found restaurant in area to order pizza from. Wanted to order a large pepperoni pizza with feta cheese and was quoted $36 US plus 49 cents delivery on the app. Then the total 'magically' changed to $55 US. Decided to try to cancel immediately then was informed on app I couldn't because I'd be charged $36 US. Called the restaurant and they told me they would call Uber to sort this out and Uber would be contacting me. Uber didn't and I tried to get this fixed on my app myself but I was unsuccessful and frustrated. I even took pics of the pizza which was totally wrong, cold and arrived very late. Uber has the pics of the screwed up order in their system. It is very upsetting about those extra hidden dielivery/service charges. If Uber was upfront and mentioned this at the time of ordering I would not have ordered. No one in their right mind would pay $55 US for a large pepperoni pizza! DO NOT USE UBER EATS

My coworker had ordered food but at the wrong location and then spoke to customer service online to cancel. Immediately after asking them if it could be cancelled, they cancelled without awareness and charged a 70% fee. So we had a fee of $50 out of a $70 order due to a 3 minutes late cancellation. That is insane! Especially the fact that we did not get warned by it prior to cancelling - so we may have a chance to keep the order. I then tried to reach someone about it and they ended my communication stating they can not do anything about it. I asked if there is anyway I may suggest in the future the people should be made aware of what the cost is for cancellation regardless if is 2 mins or 30 mins later. They said to contact them next time prior to cancelling - Which I then responded that WE did, they then proceeded to not respond or end the conversation. We then contact over the phone and they said it was recorded line and once we said we would record as well, they disconnected the line! IM SHOOK!

Overcharge on anything and everything. Starting from the free meal that it suppose its free, you pay like $8. Supermarket they add like 30% extra on every item.

I am warning everyone to avoid Uber Eats. It is full of false promotions. They let businesses like Fresh Slice, etc fool people by ads like buy one, get the second one for free. And when you realize that's been a scam and cancel in less than 2-5 minutes, they charge you almost the full amount. Not reliable at all. Call the restaurant if it has delivery, otherwise, do not order. I was so embarrassed in front of a group of students the other day.

Does not refund people for missing items. You will receive a message saying the order is not eligible for refunds (which, wth does that even mean sir? You didn't deliver a product and still took my money)! When you follow it up they tell you it was their mistake and they will refund you. Weeks go by and they only refund you 10% of what they said they would. It's a constant battle to talk to ACTUAL GAWDAMN HUMAN BEINGS. People are out here fighting for their lives over a £23 refund from a money hungry corporate batard company worth 20billion. Jeeeeezaz help me I don't want to live on this planet anymore

Ubereats put money off my bankaccount. I didt not order food and have never order by ubereats. I live in France and not in the USA. In the meantime i try the get my money back. Takes long time.

I have no app before this situation. But you need the contact helpdesk. Payment without ordening. How bizar! And it happens a lot of poeple.

The delivery driver went to the wrong address so my food wasn't delivered, Uber eats refusing refund, making me pay for drivers incompetence. Customer service non existent automated generic messages. No matter what the issue Uber eats won't give refund, leaving their customers to pay for their mistakes. It's cruel making someone wait for food that never comes then making you pay for it. I hope Karma comes knocking for Uber eats. Avoid this company if the driver makes a mistake your food won't be delivered but you will still pay for it.

Bunch of scammers. I ordered food from a restaurant that didnt turn up. When i contacted the restaurant i found that it was a new business and that the restaurant was no longer there. Customer support on Uber Eats refused to cancel the order and then when i was charged refused to refund me. I was a loyal user spending alot of money with uber and now will be taking my account offline and also closing my company accounts too. They do not car about customer service and they are stealing your money.

I cannot believe that you allow a company to accept deliveries that are no longer in business. This has left a truly sour taste in my mouth with a refusal you are willing to lose a customer? Such a shame.

I ordered in good faith to only find out that the restaurant is no longer there and you wont investigate.

This can happen to others i urge you to boycott and uninstall the app.

Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I'd hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.

I logged in to my account and for some reason it registered a different address then my home. This was a $200 order. I immediately called the company and cancelled with uber within 3 minutes of ordering. I called the restaurant and they directed me to cancel and reorder with correct address. 2 weeks later, I am reconciling accounts and see they charged me almost $400 that day for the ONE order that I received. I called to resolve with customer service and they say there is nothing they can do. They can clearly see the order was cancelled immediately. They could verify with Sonnys that they did not make both orders. They could do anything but they did nothing except stole $200 from a loyal customer. Beware. These people are thieves!
PS They don't give your tip directly to drivers, they use it as their hourly wage and compensate if they do not make enough from tips. Talk about a scam. They are using us to pay their labor. Complete crock of $#*!.

Ordered food from a restaurant, the restaurant knew they did not have in stock (gluten free crust). The driver arrived to pick up the order and realized it was not Gluten free. The driver called me to ask if regular crust would be ok. It is not, otherwise I would have ordered it that way cause who in their right mind WANTS to order gluten free pizza? Uber eats would only refund me half! I get paying the driver for their time but that should be on the restaurant! Canceled my account and the Chat person named Mikayla did not care one bit.

Posting this on every review board I can find...

I will never use Uber Eats again. I ordered a pizza that projected an hour longer than other apps and then was 20 minutes late. When I received my food it was stone cold. They said their policy was not to refund because it was cold. Also instead of the driver handing the order to me as documented in the app, they put it on the side of the house where I could not see it. I knew it was delivered because the app said it was. I had to go looking for it.They said their policy was not to refund because it was cold….even though the reason it was cold was their fault. What other responsibility does the food delivery have? So instead of fresh hot pizza it was reheated leftovers.