Uber EatsReviews 1,338

I placed a KFC order via Uber Eats App on Saturday, the 2nd of November 2024. I was requested to add my debit card for payment & I did. I had a promotion on the order, price was R182 but only R145,29 was requested. Upon making the payment, the order did not complete. It remained on the cart and the Uber Eats App sent a pop-up message saying I had insufficient funds. From then I sent them an email requesting a refund and they have been sending me all over. Today they came back and said they are sorry they cannot assist me because the order was placed more than 48hours ago and that they thank me for my understanding. Furthermore, they send me a promotional emails advertising their special offers and a 30% discount.

I wish to complain about their insensitivity in handling the matter and do wish to be assisted in recuperating my money.

On 11/1/24, I ordered food delivery through Ubereats. The quoted estimated wait time was an hour from the order being placed. The delivery driver picked up the food 30 minutes after the order was placed. I spoke with them and asked if they had any other deliveries to drop off before delivering mine, and he said yes, he had a "few". My food arrived 45 minutes later, and it was cold. Anyone who uses Ubereats knows that the quoted delivery window shown on the order status screen will update itself by extending the "latest delivery by" number as the order progresses and the first quoted "latest delivery by" time passes by. I attempted to seek recompense through the dystopian chat bot labyrinth, but each agent had the same script, the same copied and pasted chunks of text about how hard Uber is striving to address my concerns and how genuinely invested they personally are in my satisfaction. It will turn out that this is not factually correct! Shocking, I know! The agent assured me that since my order arrived on time (within their quoted timeframe, which kept lengthening as to become meaningless), they can't refund anything. That doesn't make sense, since they kept changing the timeframe they were using to justify their refusal! What's worse, they even said this multiple times: "we don't offer compensation for orders being the wrong temperature." In other words, they do not care if the food is hot or cold when it gets to me. That actually took this cynical soul by surprise. Oh my god [they] admit it. This is evil and they are a soulless company who have customer service in name only. What can be done other than a warning to avoid them at all costs? This is really dystopian and depressing.

UberEats is Unethical and overcharges people. I recently ordered groceries, in this case just Water, and they overcharged me by 30%. On top of that they charged $10 fee and then I had to leave a tip. I know the exact number because the delivery person left the receipt.

When I reached out to their Customer Service, they told me they purposely mark up prices - and said ' Thanks for understanding!" What exactly am I understanding? That they are scamming me!

DO NOT ORDER FROM THIS COMPANY. YOU ARE BETTER OFF PICKING UP THE FOOD YOURSELF.

I ordered food through UberEats a couple days ago. One of the items was unavailable, and I noticed it was refunded when I got my order. I didn't receive the refund so I called the restaurant today, they told me they'd already refunded Uber, so I'd need to contact Uber directly to get my money back. When I reached out to Uber, they told me that because it has been more than 48 hours since the order was completed, they couldn't process the refund. So now, Uber took $100 for an item I didn't even receive and refuses to refund it. Shame on you UBER, I wish I could give -100 rating. Why is there no phone number for customer service, UBER? Cuz you know what a shammer you are.

I will never use Uber Eats again! I tried to order pizza after a long day of traveling and before I could get the address changed, they placed the order in a different state so when I cancelled the order to get them to change the address, they charged me for the full order of the one they placed in the wrong state!

This all happened inside of 5 minutes and they stated that the restaurant had already filled the order which was humanly impossible

You can track their drivers but they can't tell what state you're ordering from?

From my experience, Uber Eats is running a scam and probably rip people off 10's of thousands of dollars a year with this nifty little tactic…

I used Grub Hub after getting burned by Uber Eats and they demonstrated professionalism that is highly unlikely with Uber Eats…

I'll never use Uber Eats again!

Overcharging on almost everything,
Believe it or not, they charge you almost $15 taxes and fees for the free meal of $25
We need the service, but not this way.

I recently placed an order through Uber Eats from Target, and unfortunately, my experience was far from satisfactory. The driver, Yara, marked my order as delivered while she was still sitting in the Target parking lot, never actually bringing the food to my home address.

When I reached out to her via message to confirm my address, she did not respond. Frustrated, I called her, and she admitted that she hadn't delivered the order and was still in the parking lot. Instead of resolving the issue, she instructed me to contact Uber Eats and hung up.

I promptly reached out to Uber Eats customer service, expecting them to rectify the situation. To my dismay, they refused to refund my money and allowed Yara to keep my order. I was left without the items I purchased and out the money I spent. It felt like they were supporting the driver's actions rather than protecting their loyal customers.

As a customer of Uber Car Service for over 10 years, this experience has been incredibly disappointing. I have decided to change my tip for Yara to $0 and gave her a negative review. It's disheartening to feel like I was scammed by a service that should prioritize customer satisfaction. I will not be using Uber Eats again, as there are far more reliable delivery options available.

Overall, I would not recommend using Uber Eats based on this experience.

Someone created a **** account in the USA with my credit card details which is available nowhere except in my wallet. Card not lost. Uber Eats approved the transactions and no way to contact them since I DO NOT HAVE an Uber Eats account. R 2735 was purchased on my credit card. I provided the transaction ID's to Uber Eats and they are not helpful and referring me to my financial institution without checking who ordered on my card with transaction ID's. Useless bunch of ****mers. They got money and they can trace it to where it was delivered to but absolutely useless

I canceled an order because I used the wrong payment. I called the restaurant and they said to just reorder with the correct payment. I did that and Uber charged me twice, I tried to get the refund even after the restaurant said they would refund it and Uber refused to process the refund. With not other options and no recourse. The restaurant will give me store credit which is awesome but, there was no help from Uber at all. Horrible customer service horrible support. I won't be using Uber Eats again.

For the first time placed an order, at the order confirmation message saw the address was wrong, tried to chage, impossible so I canceled it to place a second order for my hungry kid. This time changed address and placed a new order. The first place order was canceled probably at the next minute I realized address was wrong. But they charged me for both order saying the restaurant did already made the food! HOW IN THE WORLD THIS CAN BE TRUE.
I paid 130 dollars for 2 rolls of sushi and one soupe.
There is no costumer service realy, AI computer that is just sorry for you. Avoid them.

Gives you free 3 month UBER one membership, but charges you, SCAM, no customer services. All bots answering./ Terrible

This company is a CRIMINAL ORGANIZATION…
This company is a CRIMINAL ORGANIZATION that takes money and they don't deliver. They sell items that are not available and when you report it to their CHAT AI...NOT EVEN A TEAL PERSON, they tell you that you are out of luck! FEMA just might be better that UBER EATS and they are F-up also as we learned with Hurricane HEL-ENE

Order messed up customer service horrible. Never again. I'm disabled treated terribly. I was on hold for an hour and then hung up on.

Order Date 9/26/24.
~5:30pm, order placed, estimated receiving time 70 mins.
~ 6:55pm map showed driver 2 min away, waited at the door.
~7:00pm driver messaged,"I am here", but in fact, he was somewhere closed not the right street.
Between ~7:00pm to ~7:34pm, messaged many times with driver to tell the correct street but he
Stuck in the dead lane between two streets. First time, I asked him to stay, I would find him, he said yes but
Drove away. After fooled around for 30 mins with my correct address to ubereats and him, when I ran to
Looked for him because I could saw his car's location. I got the message "order canceled", thought I told
Him staying there and I would go to his car.
~7:34pm, I returned home after ran to next street to look for the driver.

My $188 order was not charged. Someone could have had a free dinner.

UberEats took care of no complain at all! Even gives no answer for correcting direction to the wrong place.

Horrible... canceled order 3 minutes after placing. They canceled the order but kept the full amount paid and kept the food! Why do they have the option to cancel if they are just going to keep the full payment and keep the food, such a SCAM!

This will definitely be the last time I give Uber and business I am extremely un happy with the way they handled my issues. I had half of my food missing the food was cold because it got there way later than it was supposed to and the food I did receive was barely edible. I was told by Uber eats that I was not eligible for a refund. When I order something I expect to get what I paid for not get my money stolen!

I ordered a pizza
I ordered a pizza. The driver literally stole my pizza and Uber nor I couldn't get in contact with him and Uber Refused to give me my money back. To top it all off, I tempt the driver very well and I've been waiting for either my food or a supervisor to call me for over 3 days. I wouldn't recommend using uber for anything. They have no control over their drivers and half of them are not from even this country that do not even care. My question is, what about if that was my last? $25 that they took from me. What was my kid going to eat? Not right!