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Twinklens

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,033 reviews

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Indiana
1 review
0 helpful votes
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Review
October 19, 2023

Quick and easy process speedy delivery and great customer service

Date of experience: October 19, 2023
Washington
1 review
0 helpful votes
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Perfect contacts :)
October 19, 2023

These contacts were super duper cute! I have extremely dark eyes and they actually looked good! They made me look cute and dolly and I cannot WAIT to use them for cosplay :)) )

Date of experience: October 18, 2023
California
1 review
0 helpful votes
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Very Eye Catching
October 17, 2023

The lenses were comfortable and looked amazing. They were a real eye catcher. :)

Date of experience: October 16, 2023
California
1 review
0 helpful votes
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Great experience!
October 15, 2023

Very easy ordering process, good prices, and great communication/updates about my order.

Date of experience: October 14, 2023
New York
1 review
0 helpful votes
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Fun lenses
October 13, 2023

Fun and great easy order with timely manner of delivery

Date of experience: October 13, 2023
South Carolina
1 review
0 helpful votes
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Contacts
October 12, 2023

Nice website, easy to order.I received my order and the product is good.

Date of experience: October 12, 2023
California
1 review
0 helpful votes
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Good
October 11, 2023

Super easy to navigate website contacts burnt my eyes but the website was awesome

Date of experience: October 11, 2023
North Carolina
1 review
0 helpful votes
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Great product
October 9, 2023

Contacts are great. Wishing the timeline for receiving them was not so long. It took 17 days from time of order to receiving product.

Date of experience: October 9, 2023
New York
1 review
0 helpful votes
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It was awful, I didn't receive my lenses, get my money back, or and email until about 3 weeks later.

Date of experience: October 6, 2023
Indiana
1 review
0 helpful votes
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Never got my lenses
November 5, 2023

I paid for my product and extra for faster shipping and I never got them

Date of experience: October 5, 2023
GB
1 review
0 helpful votes
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They're good.
November 3, 2023

They're very nice looking but they aren't really comfortable in the eyes and looks a little different from the pictures shown on the website.

Date of experience: October 4, 2023
Australia
1 review
0 helpful votes
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Love the product
Will order on future too
And will refer to my friends and family

Date of experience: October 3, 2023
California
1 review
1 helpful vote
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No package update after 3 weeks
November 2, 2023

I placed my order 3 weeks ago, I still don't have any tracking info on where my order is. I keep getting told to give it 20 days, but I'm also receiving emails asking if my order was delivered, if not email them, I email them and I get a response asking to keep waiting, and now I'm getting an email to review my order. Well, I don't have my order

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 2, 2023
Puerto Rico
1 review
0 helpful votes
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Son muy buenosb
October 2, 2023

Me daba un poquito de miedo al usarlos mucho tiempo pero después de 5 minutos es como si no lo estuvieras puesto

Y el regalito de los case me gusto

Date of experience: October 2, 2023
California
1 review
0 helpful votes
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Fast Shipping
October 2, 2023

I received the lenses quickly, and they were great!

Date of experience: October 1, 2023
Florida
1 review
0 helpful votes
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Ordering was smooth and ez and every item was in stock. Thank You

Date of experience: October 1, 2023
Washington
1 review
0 helpful votes
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Almost perfect
October 31, 2023

I got the order but they don't fit right. Maybe my eyes are misshapen, idk. Hoping I qualify for the one time exchange!

Date of experience: October 1, 2023
Canada
1 review
0 helpful votes
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It does the job
September 30, 2023

I mean, I bought them, it does the job, but the lenses kind of peek out

Date of experience: September 30, 2023
Minnesota
1 review
0 helpful votes
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Great item. Love it.
September 30, 2023

Color is bold and can be easily seen. Even from a distance.

Date of experience: September 30, 2023
Illinois
1 review
1 helpful vote
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Never got the product
October 30, 2023

Waited over 3 weeks for 5 day ground shipping and never received my order. Tried to email them and they never responded

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2023